c224e wont start up

[jrf]

Re: c224e wont start up

Just to update you all. Its not the memory card or ops panel. It does give a black dot when I start it in service mode but nothing else happens and it does give a black dot when started with usb for firmware .
My next step is to replace the Mfp board and there is a very specific process for replacing this.

[Shadow]

Re: c224e wont start up

check the release date of the machine, there was a swap of controller chips due to the tsunami in japan.
also check to see if you have the new led optics lamp installed, this will demand the latest firmware.
if you attempt to install a different firmware the machine will just sit there in the dark and look stupid.

[EarthKmTech]

Re: c224e wont start up

Hans don't deserve that, we're all seniors talking here

If I came across as rude, I apologize, but the simple fact i'm getting at is that you should not at all be contemplating board swaps on any 4 series machines If you are not aware of the correct procedure. If someone was unaware and say, borrowed boards from a functional machine, if not done correctly you will end up with not just one machine not working but now 2. It's not like the old days anymore, the rules have changed.

If this was not covered in training provided then the trainer should not be in the business of training, even the online training provided for the 4 series machines goes over this procedure.

It's also covered in the service manual, which should be considered mandatory to have.

[SmellsHot]

Re: c224e wont start up

Do you honestly think any instructor is going to peform a board swap in class...... I'd love to see them do this. It would be a great learning tool to everyone. We all know it wouldn't go well for most, just like when your in the field. You figure out what works best, even if the manual says different. The best part about these new "e" series board swaps, is the fact that you do actually have to OPEN up a service manual and follow instructions. I know far too many people who just wing everything and cause more headaches for themselves then need be.......
Use the service manual

[wseyller]

In all my km classes I don't recall any time that they go over the specifics of changing boards. I've had to remove them in class and put that same board back in but never went over the details of a board swap in the field. Otherwise you may have someone ask a question and then the subject gets brought up in group discussion. There only so much you can cover in a 5 day ILT class anyway. You learn about things you need to know most and its not like changing boards is common. If a tech at that point doesn't know to look a the service manual before a board change is done then they need to be fired.

Sent from my Galaxy Nexus using Tapatalk 2

[Kidaver]

Re: c224e wont start up

When I took this class at KM in Dallas I do remember them discussing the board swapping procedure. We didn't actually do it but it was discussed and iterated to definitely follow the steps in the manual. It was explained that the SSD writes to the board and vice versa so you have to make sure each part gets the data written to it.

[emujo]

Re: c224e wont start up

KM just released a new special firmware for the entire 4e line that addresses the freeze ups. It forces a re-boot when the MFP detects a low memory condition. Not really a fix IMO, but it's a start. GD2-63 Emujo

[jrf]

Re: c224e wont start up

Replaced MFP board and machine back up and running.
Thanks for replies to all. Ive also loaded new firmware GD2-63 , thanks Emujo

[dirtyfingers]

Re: c224e wont start up

its good news to hear your C224e is back up and going

We do cover board replacement here in training C284e/C454e
Yes ....even replacing MFP & PRCB on them

MFP,SSD and PCRB all talk to each other
You should only replace ONE PWB at a time (or you will corrupt the total counters)

EG
If you replace the PRCB with a new board
The data from the SSD & MFP board will be pushed to the new board.


The two critical parts are the SSD + MFP board
The SSD board is the new NVram and cant be ordered as a part

WARNING - Don't use a 2nd hand MFP board (without erasing it first )
The total counter is taken from the HIGHEST meter reading
if you grab a 2nd hand MFP board and put it into a C224e ...it will take the highest count!!!

There is a procedure to erase a MFP board
Eg - Your C284e doesn't start up and you want to see if its an MFP board
you fit it but that wasn't the fault ...now what
You can erase the MFP board

And NO I don't think there is a way to make your showroom machine back to zero counter!

The service manual has been revised and it explains the procedure and error messages
Its not that hard ...you just need to slow down ...read a little and it all works

[emujo]

Re: c224e wont start up

its good news to hear your C224e is back up and going

We do cover board replacement here in training C284e/C454e
Yes ....even replacing MFP & PRCB on them

MFP,SSD and PCRB all talk to each other
You should only replace ONE PWB at a time (or you will corrupt the total counters)

EG
If you replace the PRCB with a new board
The data from the SSD & MFP board will be pushed to the new board.


The two critical parts are the SSD + MFP board
The SSD board is the new NVram and cant be ordered as a part

WARNING - Don't use a 2nd hand MFP board (without erasing it first )
The total counter is taken from the HIGHEST meter reading
if you grab a 2nd hand MFP board and put it into a C224e ...it will take the highest count!!!

There is a procedure to erase a MFP board
Eg - Your C284e doesn't start up and you want to see if its an MFP board
you fit it but that wasn't the fault ...now what
You can erase the MFP board

And NO I don't think there is a way to make your showroom machine back to zero counter!

The service manual has been revised and it explains the procedure and error messages
Its not that hard ...you just need to slow down ...read a little and it all works

Good 1st post thanks for the info. Emujo

[Hansoon]

Re: c224e wont start up

So the design of the previous models was so utterly bad and barely functioning that everything had to be re-engineered and redesigned to come now to these exclusive high levels of sophisticated technology.....

As welcome as anal cancer. What an unnecessary obnoxious SHIT.......

Hans

[dirtyfingers]

Re: c224e wont start up

Hi Hans
I didn't mean to offend

I agree the C280 series are a really good model and there wasn't anything wrong with the design.

The "three board backup " concept is used by other manufactures
This may have been adopted by KM due to the history of problems with NVrams

They have completely changed the operating system on the C284/C454 series
The C280s are running VXworks ...but the C284e/C454e is using a Linux based OS
That's why we are getting so many software bugs


The main engine is based on the C360 (which is a great engine).
So its not a complete re-design


I understand your frustration as they are always changing things on us

My post was to just explain the board replacement process and why its important to follow the procedure.

Thanks

[lanierboy]

Re: c224e wont start up

Hi All,

Just to give you some other information.

we have had a few of these machines have this problem. Usually it is either the HDD or MFPB but on 2 occasions the machine was only fixed by fitting a new SSD board.

It is also worth reseating the SSD.

cheers

[Hansoon]

Re: c224e wont start up

Hi Hans
I didn't mean to offend

I agree the C280 series are a really good model and there wasn't anything wrong with the design.

The "three board backup " concept is used by other manufactures
This may have been adopted by KM due to the history of problems with NVrams

They have completely changed the operating system on the C284/C454 series
The C280s are running VXworks ...but the C284e/C454e is using a Linux based OS
That's why we are getting so many software bugs


The main engine is based on the C360 (which is a great engine).
So its not a complete re-design


I understand your frustration as they are always changing things on us

My post was to just explain the board replacement process and why its important to follow the procedure.

Thanks

Don't take it personally D'fingers. I felt just frustrated a "little"

I'm very happy with your detailed instructions. That's what one needs when not being able to go to school.....

Thanks for your efforts to support Indy's left in the dark....

Hans

[dirtyfingers]

Re: c224e wont start up

I agree with Lanierboy

Main cause for wont start are HDD failure
Japan has confirmed Hitachi drives were faulty from the factory.
(This is for Last shipments of C280 series & C284 series ...not "e" models)


You will see they are all now western digital (and working well)
the error code for HDD failure is FA14 on the C284 ...not CE002 as on older models.

We have had a few MFP board failures ...but NO SSD boards fail (yet)