c224e wont start up

[delboy10]

Re: c224e wont start up

its good news to hear your C224e is back up and going

We do cover board replacement here in training C284e/C454e
Yes ....even replacing MFP & PRCB on them

MFP,SSD and PCRB all talk to each other
You should only replace ONE PWB at a time (or you will corrupt the total counters)

EG
If you replace the PRCB with a new board
The data from the SSD & MFP board will be pushed to the new board.


The two critical parts are the SSD + MFP board
The SSD board is the new NVram and cant be ordered as a part

WARNING - Don't use a 2nd hand MFP board (without erasing it first )
The total counter is taken from the HIGHEST meter reading
if you grab a 2nd hand MFP board and put it into a C224e ...it will take the highest count!!!

There is a procedure to erase a MFP board
Eg - Your C284e doesn't start up and you want to see if its an MFP board
you fit it but that wasn't the fault ...now what
You can erase the MFP board

And NO I don't think there is a way to make your showroom machine back to zero counter!

The service manual has been revised and it explains the procedure and error messages
Its not that hard ...you just need to slow down ...read a little and it all works

Hello dirtyfingers,

Thanks for the info.

We just had one 224e with the display freeze at the "shark fin". So We order the MFP board and go through the steps to how to replace the MFP board. It did not solve our problem. We are an authorize KM dealer but I have not train on this model yet.
I talked to tech support and they think my problem is still with the MFB board.
Obviously you have more than one machine with the same problem so you have seen more than I do. What happen is after I replace the MFP board you suppose to get trouble code C-D390 will appear with Japanese text. The machine will reboot automatically. This will occur two times before you have the recovery option, but I did not have that. The machine will boot up and looking for the firmware right away. It said Firmware update error invalid external usb drive. However, there is no usb drive in the firmware update, so I did push the firmware to the new MFB board and get the N.G on the MFP controller. Printer, scanner, and ADF download show completed.

My question is have you encounter with something like that and How do I erase the MFP board? Tech support tell me to order another MFP Board and I can not afford to have two MFB board with out having the problem fix.

Thank you very much.
delboy

[SmellsHot]

Re: c224e wont start up

are you using the correct firmware c224e and not c224? Also all thumb drives do not work. It's hit or miss. And make sure your have the correct folder structure on the thumb drive....

[wseyller]

Hello dirtyfingers,

Thanks for the info.

We just had one 224e with the display freeze at the "shark fin". So We order the MFP board and go through the steps to how to replace the MFP board. It did not solve our problem. We are an authorize KM dealer but I have not train on this model yet.
I talked to tech support and they think my problem is still with the MFB board.
Obviously you have more than one machine with the same problem so you have seen more than I do. What happen is after I replace the MFP board you suppose to get trouble code C-D390 will appear with Japanese text. The machine will reboot automatically. This will occur two times before you have the recovery option, but I did not have that. The machine will boot up and looking for the firmware right away. It said Firmware update error invalid external usb drive. However, there is no usb drive in the firmware update, so I did push the firmware to the new MFB board and get the N.G on the MFP controller. Printer, scanner, and ADF download show completed.

My question is have you encounter with something like that and How do I erase the MFP board? Tech support tell me to order another MFP Board and I can not afford to have two MFB board with out having the problem fix.

Thank you very much.
delboy

Last week I replaced an mfp board while on the phone with support. We went through correct steps and got the same invalid external drive error. Support tells me I got a defective board. I ordered another board and it worked as it should. So get another mfp board.

Sent from my Galaxy Nexus using Tapatalk 2

[dirtyfingers]

Re: c224e wont start up

Hi Delboy
I have seen the invalid external USB drive error
But I'm not quite sure about cause of the message.
You need to have the HDD installed to do firmware on the C284e
(C284 don't need HDD installed to do firmware )
otherwise you will get NG when trying to load the MFP board firmware.

Selecting only MFP is another way to get past the NG message.

I would suggest you format your USB drive and copy firmware back on again.
Make sure machine/type are selected correctly for firmware.
Confirm HDD is installed , select MFP only

You can erase an MFP board by using the "TAR" file
This is a special file which erases the MFP board on startup
This is used when you have put a MFP board in a machine for testing and it didn't fix your fault
--- Don't use this file on a MFP trying to fix a fault ---

Sorry for late reply

[delboy10]

Re: c224e wont start up

Hi Delboy
I have seen the invalid external USB drive error
But I'm not quite sure about cause of the message.
You need to have the HDD installed to do firmware on the C284e
(C284 don't need HDD installed to do firmware )
otherwise you will get NG when trying to load the MFP board firmware.

Selecting only MFP is another way to get past the NG message.

I would suggest you format your USB drive and copy firmware back on again.
Make sure machine/type are selected correctly for firmware.
Confirm HDD is installed , select MFP only

You can erase an MFP board by using the "TAR" file
This is a special file which erases the MFP board on startup
This is used when you have put a MFP board in a machine for testing and it didn't fix your fault
--- Don't use this file on a MFP trying to fix a fault ---

Sorry for late reply

Thank you all for replying.
The machine has the Hard Drive and I did not disconnect it when I did the firmware. The thing I did not get is the Reboot process with Japanese text ect... when you first put in the mfp board and initialize it with machine model and type with the usb stick firmware. You have to remove the firmware usb stick and reboot the machine to complete the reboot process I mention above. The machine will have that external usb error right after reboot.
This also happened with the defective mfp board. With the defective board I try to push the firmware ver63 and I get N/G on the mfp controller.
All other showed completed. I reboot the machine and get the external usb error message right away. Machine is not freeze at the boot screen (shark fin).
I also try to push just the mfp controller w/o successful.

I will have to try another mfp board and let you guys know.

Thank you all!


@dirtyfingers you mention the "tar" file. Where is this tar file? Can you find it at the support site (SSD)? Thanks.

[dirtyfingers]

Re: c224e wont start up

Hi Del
I got the file from my C284/C454 training course
Its just a small file
KM support should be able to give it to you.

Cheers

[zaini]

Re: c224e wont start up

Thank you all for replying.
The machine has the Hard Drive and I did not disconnect it when I did the firmware. The thing I did not get is the Reboot process with Japanese text ect... when you first put in the mfp board and initialize it with machine model and type with the usb stick firmware. You have to remove the firmware usb stick and reboot the machine to complete the reboot process I mention above. The machine will have that external usb error right after reboot.
This also happened with the defective mfp board. With the defective board I try to push the firmware ver63 and I get N/G on the mfp controller.
All other showed completed. I reboot the machine and get the external usb error message right away. Machine is not freeze at the boot screen (shark fin).
I also try to push just the mfp controller w/o successful.

I will have to try another mfp board and let you guys know.

Thank you all!


@dirtyfingers you mention the "tar" file. Where is this tar file? Can you find it at the support site (SSD)? Thanks.

try format your HDD, if your machine use version 1.1 in machine columm put 3, type columm put 3
and if your machine use version 1.0 in machine columm put 1, type columm put 3.

[jrf]

Re: c224e wont start up

Best procedure for these machines failing to start is use the KM reset tool, then restart the machine and follow instructions to recover data. Then reload firmware using type and model table. we had two more failing but this procedure works well.
regards to all.

[dirtyfingers]

Re: c224e wont start up

Hi Jrf
I wouldn't recommend using the MFP board reset tool first

Reason
If you reset the MFP board ...and the PCRB is faulty
Then you will need to replace the PCRB with a new board .....now you have two new boards and an original SSD
This is Bad as you will get a error message which you need a special procedure from Japan.
The machine is not useable until the error is cleared.

testing
fit a new MFP board ...if it doesn't fix the boot up then reset it (it can be used to test in another MFP)
Refit original MFP board
Then move to PCRB (This can be a used one )

SSD board
These cannot be ordered as a spare part so you need to eliminate the other parts (MFP,Ram ,PCRB)
Then contact KM tech support

[blackcat4866]

Re: c224e wont start up

This is kind of an old thread, but it helped me. My bizhub C284e would freeze with two shark fins. Occasionally I'd get error codes C-F901 or C-5602.

Upon investigation I found all the yellow developer dumped into the laser and ... IC11 on the Front PWB had a little fire. The damage extends to the wire harness where the 50mm of yellow wire and the connecter at CN5 are melted beyond recognition. A 24vdc wire melted across many of the leads at CN5.

I've ordered the Front PWB, MFP PWB, PRCB, yellow developing unit, and snipped about 300mm of wire harness with the appropriate connector from a donor in the graveyard. My hope is that the length of harness, Front PWB and yellow developer will revive this machine.

The hard part will be unstringing some of the harness to make sure only the end is melted.

Front PWB_frontside.JPGFront PWB_CN5.JPGFront PWB_backside.JPG

Did I mention this is a brand new machine, less than 100 prints? More to follow. =^..^=

[copier tech]

Re: c224e wont start up

Wow what a nightmare. Surely if that's a new m/c KM should replace it, especially as it had a small fire!!!!????

[blackcat4866]

Re: c224e wont start up

It is a major nightmare. Plus, all the boards that I've ordered from the C284e parts manual are not fitting. That is to say that many of the connectors are different sizes. At first I thought that I was ordering from a wrong model, but there is no distinction in the parts book. Perhaps there have been major changes in the boards, but it's not reflected in the manuals.

It was satisfying splicing in the section of laser unit harness CN5. Too bad none of the boards I ordered fit.

I just want to start a bonfire and put this machine right into the center of it. =^..^=

[bobe]

Re: c224e wont start up

replace SSD , call Konica support , and do latest firmware update if the copier is rebooting

[JR2ALTA]

Re: c224e wont start up

These machines are just a disaster

If word of this gets to Japan we're in for another mandatory parts recall

[zaini]

Re: c224e wont start up

These machines are just a disaster

If word of this gets to Japan we're in for another mandatory parts recall

the SSD board need to upgrade a new firmware. 1st. your must upgrade new ver. 1.03
it is firmware problem, don't change any board.