bizhub c-220 scan to Email

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  • acsolutions
    Senior Tech

    500+ Posts
    • Jun 2010
    • 519

    [Misc] bizhub c-220 scan to Email

    Hello,
    trying to set up scan to Email,but cannot! log into the admin mode in the browser and on the network tab then looking for Email tx on left hand side, not listed is there something new or is something missing?
  • Dougtech
    Trusted Tech

    Site Contributor
    100+ Posts
    • Apr 2011
    • 113

    #2
    Re: bizhub c-220 scan to Email

    does the machine have a hard drive? Is it set to INSTALLED in the service mode?
    Without either of these set it will not even go to the scan screen if SCAN/FAX is pressed

    Comment

    • B0265
      Senior Tech

      500+ Posts
      • Jan 2007
      • 718

      #3
      Re: bizhub c-220 scan to Email

      If you are using Internet Explorer 10 try the compatibility view.

      Comment

      • acsolutions
        Senior Tech

        500+ Posts
        • Jun 2010
        • 519

        #4
        Re: bizhub c-220 scan to Email

        Originally posted by Dougtech
        does the machine have a hard drive? Is it set to INSTALLED in the service mode?
        Without either of these set it will not even go to the scan screen if SCAN/FAX is pressed
        I checked for a hard drive and did not see one installed, I set up ftp in the mean time and I guess that answers your question about the scan/fax button. I dont think you need a hard drive to scan to Email, do you?

        Comment

        • acsolutions
          Senior Tech

          500+ Posts
          • Jun 2010
          • 519

          #5
          Re: bizhub c-220 scan to Email

          Originally posted by B0265
          If you are using Internet Explorer 10 try the compatibility view.
          I can access the machine from the browser,no problem! the only problem is the Email button on the network tab of the admin mode is not available!

          Comment

          • Mr Mc Wilson

            #6
            Re: bizhub c-220 scan to Email

            Are You logged in to ADMINISTRATOR mode or are you logged in as Public user?
            You only get access to these options when logged in as Admin.

            Comment

            • B0265
              Senior Tech

              500+ Posts
              • Jan 2007
              • 718

              #7
              Re: bizhub c-220 scan to Email

              This it how it looks in IE11:

              "Normal" view
              normal.jpg

              Compatibility view
              compability.jpg
              Last edited by B0265; 10-23-2013, 01:15 PM.

              Comment

              • Nelo

                #8
                Re: bizhub c-220 scan to Email

                Originally posted by Dougtech
                does the machine have a hard drive? Is it set to INSTALLED in the service mode?Without either of these set it will not even go to the scan screen if SCAN/FAX is pressed
                Had a similar problem on the same model, after installing HD and doing the HD setup the scan/fax button became active and email scan worked ok. Try have a HD installed and setup it should work.

                Comment

                • emujo
                  Field Supervisor

                  2,500+ Posts
                  • Jun 2009
                  • 3009

                  #9
                  Re: bizhub c-220 scan to Email

                  You have "scan to Email" disabled in admin mode. Log into ADMIN at the control panel, turn scan to email on, then recheck your browser settings, you should be able to access the smtp setup. Emujo
                  If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

                  Comment

                  • acsolutions
                    Senior Tech

                    500+ Posts
                    • Jun 2010
                    • 519

                    #10
                    Re: bizhub c-220 scan to Email

                    Originally posted by Mr Mc Wilson
                    Are You logged in to ADMINISTRATOR mode or are you logged in as Public user?
                    You only get access to these options when logged in as Admin.
                    Yes

                    Comment

                    • emujo
                      Field Supervisor

                      2,500+ Posts
                      • Jun 2009
                      • 3009

                      #11
                      Re: bizhub c-220 scan to Email

                      Another thing I would try is a different browser, Firefox, or Chrome. The update to IE 10 was automatic and KM was blindsided by it. The PS web Connection does not work well with IE10. Compatibility mode usually fixes the issue, but I guess not always. Emujo
                      If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

                      Comment

                      • acsolutions
                        Senior Tech

                        500+ Posts
                        • Jun 2010
                        • 519

                        #12
                        Re: bizhub c-220 scan to Email

                        Sorry guy's it's a c-200! Sorry! I did check admin mode for scan to Email settings there was no enable/disable setting! I even printed a log to be through and did not see anything! Thanks

                        Comment

                        • doinbox
                          Technician
                          • Jan 2013
                          • 39

                          #13
                          Re: bizhub c-220 scan to Email

                          Originally posted by acsolutions
                          I checked for a hard drive and did not see one installed, I set up ftp in the mean time and I guess that answers your question about the scan/fax button. I dont think you need a hard drive to scan to Email, do you?
                          You can't scan to email without a Hard Drive. Where would the copier store the PDF before it sent?

                          Comment

                          • wseyller
                            Service Manager

                            1,000+ Posts
                            • Sep 2012
                            • 1129

                            #14
                            I know that the C450 can scan to email without a hdd but it will create a separate email for each page.

                            Sent from my DROID BIONIC using Tapatalk

                            Comment

                            • acsolutions
                              Senior Tech

                              500+ Posts
                              • Jun 2010
                              • 519

                              #15
                              Re: bizhub c-220 scan to Email

                              The machine is a bh200 not a 220, Sorry for the typeo! yeah, the machine doesn't have a hdd and its not even an option for this machine, just memory upgrade.

                              Comment

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