[Dead] firmware C224e

[fancheta]

I had an error code CFA14 on a new install of a c224e. I tried reformatting and replacing the hd, i also tried replacing the ram. Lastly, I tried updating the firmware to the lastest and the fw that came with the machine only do have the MFP saying "NG" when updating.

Now whenever, I try to boot the machine normally i would get this message:

Firmware Update
Error
This is invalid External Memory
Please make sure the External Memory

Any suggestions that I can try?

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Re: firmware C224e

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[JustManuals]

Re: firmware C224e

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[CompyTech]

Re: firmware C224e

Code points to: "Thread software error". Components: MFPB, Mem Board 1 or 2, or HDD.

Try to reformat the stick or try a different stick for f/w.

[CompyTech]

Re: firmware C224e

Sorry edit button is not responding. Make sure also you're using the correct f/w slot on the MFP..

Good luck.

[fancheta]

Re: firmware C224e

Sorry edit button is not responding. Make sure also you're using the correct f/w slot on the MFP..

Good luck.

Tried about 4 different USB sticks newly formatted. Even tried redownloading the fw(correct fw)

[blaze2000]

Re: firmware C224e

Well right now its seems like the machine is stuck in an update.. meaning it still trying to update the f/w. What happens when you turn the machine on with the 224e f/w in the service usb port... latest version is GD1-A9 just released 11-1-13? Does it attempt to update at all?

[SmellsHot]

Re: firmware C224e

Make sure ur using the 'e' firmware and not c224 firmware.

[fancheta]

Re: firmware C224e

Well right now its seems like the machine is stuck in an update.. meaning it still trying to update the f/w. What happens when you turn the machine on with the 224e f/w in the service usb port... latest version is GD1-A9 just released 11-1-13? Does it attempt to update at all?

When I turn on the machine with that current fw, it will go to the fw update screen where you chose what to update. I start it up and it will update all the other components but the MFP saying "N.G.".

[fancheta]

Re: firmware C224e

Make sure ur using the 'e' firmware and not c224 firmware.

Yeah, I am using the correct fw.

[Synaux]

Re: firmware C224e

Considering the it may be hardware, I have had some luck in removing the MFP board dousing it (particularly the connections/ports) with contact cleaner and reassembling. Also check for bad caps (pretty rare, but still) or worse burns, etc.

Also, I am not terribly familiar with this machine, but some MFP boards require the RAM to be installed in one particular slot (bottom one--if memory serves)

...What happens when you disconnect the HDD?

[blaze2000]

Re: firmware C224e

I sounds like maybe the MFP board is bad. your abort code points to the mfp board and your firmware update works, just not on the mfp board. I would call Konica Minolta and get a warranty replacement.

[blaze2000]

Re: firmware C224e

edit post button seems to not work for me... I forgot to mention you can try, in service mode to unset the hdd. If it boots normally then the hdd may be bad.

[fancheta]

Re: firmware C224e

edit post button seems to not work for me... I forgot to mention you can try, in service mode to unset the hdd. If it boots normally then the hdd may be bad.

yeah, i've tried doing that but I can even get into service mode. It's basically stuck at the FW screen (invalid external memory) when I try to boot without a usb in the service port. Trouble reset as well takes me straight to the invalid external memory screen.

[Synaux]

Re: firmware C224e

yeah, i've tried doing that but I can even get into service mode. It's basically stuck at the FW screen (invalid external memory) when I try to boot without a usb in the service port. Trouble reset as well takes me straight to the invalid external memory screen.

Instead of unsetting the HDD disconnect it. This should force another code which may allow you to temporarily circumvent that error and get into service mode and start fooling around.