Km fs 525 says stapler can not be used

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  • brent
    Service Manager

    Site Contributor
    1,000+ Posts
    • Nov 2008
    • 1212
    #1

    Km fs 525 says stapler can not be used

    Took the staples out reinstalled. Off and on. Any thoughts on this? As I as on the road. Manual is back at the shop. Lol. Tha ks
    rent
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    • brent
      Service Manager

      Site Contributor
      1,000+ Posts
      • Nov 2008
      • 1212
      #2
      Re: Km fs 525 says stapler can not be used

      I was able to figure this out. well at least I found the tad document
      brent

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        • brent
          Service Manager

          Site Contributor
          1,000+ Posts
          • Nov 2008
          • 1212
          #3
          Re: Km fs 525 says stapler can not be used

          I am having a blonde day. I found the tad document. then lost it. and for the life of me I can not find it again
          could someone post the tech advice document on the fix of this? also
          this was reset by me. then it comes back. am I looking at a bad staple unit on this machine possibly to keep
          getting this error code? machine is working. but won't staple.
          thanks so much

          brent

            Comment

            • emujo
              Field Supervisor

              2,500+ Posts
              • Jun 2009
              • 3009
              #4
              Re: Km fs 525 says stapler can not be used

              Whenever the MFP "self isolates" a component, you must follow the on screen intructions...The user should see a screen that says "this part is malfunctioning, would you like to continue operation?" When you select yes, the MFP asks for a soft reset (sub power on/off) Now the MFP can be operated w/o the malfunctioning section. Once you have completed these steps, you must turn off power, fix the problem and re-apply power to get the faulty section back into service. If you haven't fixed the issue, the process repeats. Simply repairing the fault will not help as the MFP is now in a loop. EMujo
              If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

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                • brent
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Nov 2008
                  • 1212
                  #5
                  Re: Km fs 525 says stapler can not be used

                  this model just said that stapling is not possible I was looking for the number on the tech advice document. to reset. then I was going to dig deeper into the problem. I have reset this before. it is in tech rep mode. just can't seem to find it today

                  brent

                    Comment

                    • copier tech
                      Field Supervisor

                      5,000+ Posts
                      • Jan 2014
                      • 8131
                      #6
                      Re: Km fs 525 says stapler can not be used

                      Once you have fixed the cause, go to tech mode, trouble isolation then set/unset the finisher, power off & on & the machine will staple (providing you have fixed the cause!)
                      Let us eat, drink, and be merry, because tomorrow we may die!

                      For all your firmware & service manual needs please visit us at:

                      www.copierfirmware.co.uk - www.printerfirmware.co.uk
                      ​

                        Comment

                        • rrrohan
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Sep 2011
                          • 1976
                          #7
                          Re: Km fs 525 says stapler can not be used

                          Originally posted by copier tech
                          Once you have fixed the cause, go to tech mode, trouble isolation then set/unset the finisher, power off & on & the machine will staple (providing you have fixed the cause!)
                          if the stapler was reset by user as described by...
                          Originally posted by emujo
                          Whenever the MFP "self isolates" a component, you must follow the on screen intructions...The user should see a screen that says "this part is malfunctioning, would you like to continue operation?" When you select yes, the MFP asks for a soft reset (sub power on/off) Now the MFP can be operated w/o the malfunctioning section. Once you have completed these steps, you must turn off power, fix the problem and re-apply power to get the faulty section back into service. If you haven't fixed the issue, the process repeats. Simply repairing the fault will not help as the MFP is now in a loop. EMujo


                          then you defintley do not need to re enable it in service mode. simply power cycle (main switch not sub power) should bring it back online, unless of course you didnt fix the problem in which case it will return to the error and ask if you wish to disable stapler unit to allow for regular printing to continue

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