BH-C-203, "No Scanner"

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  • Hansoon
    Field Supervisor

    Site Contributor
    2,500+ Posts
    • Sep 2007
    • 3385
    #1

    BH-C-203, "No Scanner"

    Colleague of mine got from a wholesaler a BH-C-203 with only 40K on the clock but otherwise unknown history. Unfortunately is the machine showing in the display:

    BH-C-203 noscanner IMAG1053.jpg

    Any idea what's been goofed up and how to correct? Don't want to flip boards from an other machine without knowing exactly what's going on cause it could be a settings issue or just missing harnesses.

    Machine is otherwise working well as a printer and there are no error codes except the above message in the display.

    Hans
    “Sent from my Intel 80286 using MS-DOS 2.0”

    Tags: None
    • Elmo
      Senior Tech

      Site Contributor
      500+ Posts
      • Feb 2010
      • 541
      #2
      Re: BH-C-203, "No Scanner"

      Is the Hard Drive Turned on in service mode
      I Used To Live To Fix Things Now i Fix Things To Live

        Comment

        • emujo
          Field Supervisor

          2,500+ Posts
          • Jun 2009
          • 3009
          #3
          Re: BH-C-203, "No Scanner"

          That's not it...the copier has detected a problem with the scanner system and has isolated the affected functions, or someone has isolated them in service mode. If the copier has done it on its own, then cycling power will clear the problem, if the functions have been isolated in service mode, then you will have to UNSET" them before you can copy/scan/fax. You might want to look at the counters to see if you are getting any trouble codes associated with the scanner to help troubleshoot. Simply removing the HDD will remove the scan to box features, but should not inhibit scanning/faxing in general. Emujo
          If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 23008
              #4
              Re: BH-C-203, "No Scanner"

              Originally posted by emujo
              ... Simply removing the HDD will remove the scan to box features, but should not inhibit scanning/faxing in general. Emujo
              I'll have to differ on this one Emujo. The machine I had this on was a bizhub C360, but the scan/fax and user boxes buttons just double beeped. No scan or fax or user box screen opened. Also the Utility menu buttons associated with those functions disappeared. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • darry1322
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Oct 2010
                  • 817
                  #5
                  Re: BH-C-203, "No Scanner"

                  Not sure about this model, but weren't you able to turn off the scan feature in Admin security mode if you wanted to keep users from being able to scan. For instance : the copier is in a secure area where you don't want materials to be sent from.

                  Maybe reset to default settings would be a good place to start.

                    Comment

                    • emujo
                      Field Supervisor

                      2,500+ Posts
                      • Jun 2009
                      • 3009
                      #6
                      Re: BH-C-203, "No Scanner"

                      Originally posted by blackcat4866
                      I'll have to differ on this one Emujo. The machine I had this on was a bizhub C360, but the scan/fax and user boxes buttons just double beeped. No scan or fax or user box screen opened. Also the Utility menu buttons associated with those functions disappeared. =^..^=

                      That would be what I expect if the HDD is unset, but take a look at the message on the control panel, the MFP has disabled scan/fax/copy. It would be the same type of message if tray 1 had a problem..the MFP detects the issue, asks the user if they want to continue, you cycle power to the sub switch and now the MFP displays message stating "tray 1 in not available". That explains why he can still print. I'm betting he has a C6XXX code listed in the counters. If this is what happened right after you got the MFP and turned it on for the 1st time, scanner drive system may have been bumped pretty hard in transit...might just be a sensor popped off. Emujo
                      If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

                        Comment

                        • emujo
                          Field Supervisor

                          2,500+ Posts
                          • Jun 2009
                          • 3009
                          #7
                          Re: BH-C-203, "No Scanner"

                          Originally posted by darry1322
                          Not sure about this model, but weren't you able to turn off the scan feature in Admin security mode if you wanted to keep users from being able to scan. For instance : the copier is in a secure area where you don't want materials to be sent from.

                          Maybe reset to default settings would be a good place to start.
                          You can prohibit scanning with authentication, or account track, but if you did, the scan icon would just be missing from the direct input tab. The MFP would not display a message saying the functions weren't available. Emujo
                          If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

                            Comment

                            • acusso1234
                              Tecnico

                              250+ Posts
                              • Dec 2008
                              • 250
                              #8
                              Re: BH-C-203, "No Scanner"

                              A "trouble reset" is the first to do...Seen this on a BH283 yesterday.
                              ... In the minute that you're thinking of giving up, think about why you lasted so long ...

                                Comment

                                • Hansoon
                                  Field Supervisor

                                  Site Contributor
                                  2,500+ Posts
                                  • Sep 2007
                                  • 3385
                                  #9
                                  Re: BH-C-203, "No Scanner"

                                  Scanner function was "Isolated" due to a previous error.

                                  Thanks guys.

                                  Hans
                                  “Sent from my Intel 80286 using MS-DOS 2.0”

                                    Comment

                                    • blackcat4866
                                      Master Of The Obvious

                                      Site Contributor
                                      10,000+ Posts
                                      • Jul 2007
                                      • 23008
                                      #10
                                      Re: BH-C-203, "No Scanner"

                                      It sounds like an easy call. We could all use a few of those. =^..^=
                                      If you'd like a serious answer to your request:
                                      1) demonstrate that you've read the manual
                                      2) demonstrate that you made some attempt to fix it.
                                      3) if you're going to ask about jams include the jam code.
                                      4) if you're going to ask about an error code include the error code.
                                      5) You are the person onsite. Only you can make observations.

                                      blackcat: Master Of The Obvious =^..^=

                                        Comment

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