bizhub c224e wont power up

[brent]

installed this machine about 3 weeks ago. and there is some constructin work going on and they lost power
I measured the outlet today. power has been restored. the machine will try to powerup and it shuts off about 15 seconds
into it. then tried again. it continuously tries to do this. even with the door open or side cover unfortunately
It was a spike that caused this. I am digging into the service manual just wondered on anyones thoughts about a first
step has anyone seen this before. trying to power up and then just cyclling? any help is appreciated

brent

[Albonline]

Re: bizhub c224e wont power up

sounds like the ssd thing going on there. do you have the new ssd firmware?

[brent]

Re: bizhub c224e wont power up

sounds like the ssd thing going on there. do you have the new ssd firmware?

I need to review it and download it. I went to school on this model a year ago and haven't had any probs
i will check the solutions. As I should have done that first
brent

[brent]

Re: bizhub c224e wont power up

I took a look at the special firmware and the notes and it had the firmware for the pannel freezing. but this one is not doing that. this simply tries to turn on then shuts off. then it repeats. do you guys see any firmare for this? or is this looking like the mfp board? I was looking at another thread and it discussed their situation was a freezing up pannel any thoughts?

brent

[digfm]

Re: bizhub c224e wont power up

Hello, You must format hdd inside, better is to take it out and delete alll partitions from a pc or mac.
After this return in the copier and put the firmware again.
If the error persist, You must change the hdd.
The copier has a utility for formatting the disk but is quicker and better to do with an external disk-caddy and do this job with a computer.
Fo avoiding the copier from shutting-off, keep the front cover open....
digfm

[brent]

Re: bizhub c224e wont power up

digfm have you had this particular problem that removing this hdd has helped with? I actually unplugged the hdd and it didn't matter. I know it may look for the hdd upon turning the machine on. but there is nothing on the screen per se it won't even get that far so I couldn't do anything from the screen?

brent

[digfm]

Re: bizhub c224e wont power up

First reset the machine with the procedure ( power off, click the reste key, power on, wait the display, tap reset and ok. Power off, wait cca 10 sec., pwer on agai with front cover opened)
the machine has memorized the trouble and the first time that you poer up without hdd it's report the sane trouble code.
This issue is caused from a corrupted file system on hdd, or for a hdd failure or only for some power incosistency.... Th e productin has changed the hdd's because some models fail to return head fast back when power is cutted...)
I have resolved the problem like the description mentioned above....
hope it is usefull....

[jwrycza]

Re: bizhub c224e wont power up

Hold on. Before you do anything, this is an ongoing problem on the e-series machines. Look up bulletin 9132. It addresses this exact problem! It is not a HDD issue! I have run across this numerous times and the SSD fix KM has put out will fix this issue. Follow the procedure. It will probably need an SSD board due to the sign it is exhibiting but, this procedure will fix it!

[brent]

Re: bizhub c224e wont power up

if this works you are a hero. I may go back into work to try it

thanks

brent

[brent]

Re: bizhub c224e wont power up

its unfortunate I didn't look at my incoming email today. this is the bulletin 9132
looks like a common problem I just printed the 8 page bulletin and am now processing it
I really appreciate bringing this to my attention. this for sure is the problem on rebooting

brent

[Synaux]

Re: bizhub c224e wont power up

brent, I have been following this on a different thread it seems like once the problem starts the firmware will not fix it and you have to replace the SSD board...
Edit: Whoops, looks like you already read it.

[brent]

Re: bizhub c224e wont power up

yes it seems that this new bulletin superseeds a bulletin sent on 2 28 1014 so I would say this is a pretty new deal. I have the problem machine in house so I can go onto my konica minolta and submit a problem ticket. that is the only way to get a ssd board. I hope this works. and I thank you all
this is a reminder of why I donate to this site. a great bunch.. thanks

brent

[hotfuser]

Re: bizhub c224e wont power up

if this works you are a hero. I may go back into work to try it

thanks

brent

it is definatley the SSD as it is an epidemic at the moment. i have had 6fail in the last two weeks. there is a firmware to do before it fails so i would load this on all your existing C224e you have in the field.
in some cases we have still had the SSD fail after the firmware aswell.
so be aware.

[brent]

Re: bizhub c224e wont power up

just got off the phone with the ssd. according to that bulletin I ordered the ssd card and it will be here in a couple days
then on to firmware which is the C8.... the service solutions dept said that these were flooding in the gates and it was a big problem at the moment
all because a bad batch of cards went out.. darn it

I will advise when this is fixed. thanks again for all the help

[jrf]

Re: bizhub c224e wont power up

I have a c284e which had GD2-63 firmware. As I loaded a newer firmware the controller file gave an NG message. Ive tried reloading the version that was on it and also other mass production files however scanner, printer, adf all load fine except Controller which always gives NG .
Any ideas please ?