Bizhub C364e - 0X9CE1 (detailed Erorr Code)

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  • habik
    Service Manager

    Site Contributor
    1,000+ Posts
    • Apr 2010
    • 2013
    #1

    Bizhub C364e - 0X9CE1 (detailed Erorr Code)

    Client phoned in that machine is making Zapping noise ( A.e. similar to the fly killer ) Machine works fine to my knowledge, was there only a week ago to flash it with SSDB Firmware v.6.03, no noise then, during update of SSDB firmware.
    Machine is currently running on mass production firmware A5C10Y0-0100-G20-63.

    0X9CE1 = haven't found this code in manual.

    Any suggestions before I make my way to a 200mile trip. Just want to come with loaded guns.

    I am thinking :
    System Error Clear
    Data Clear
    HDD format
    Re-Flash with latest Mass-Production and plus which ever Special firmware there is available.
    Memory Dimms
    MFPWB

    Just concerned with that zapping noise every 10-20 seconds. Power supply or HV?
    .OK Google! ... will I need Berrocca this morning?
    Firmwares HERE
    Tags: 0x9ce1, c364e, error, noise
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 23009
      #2
      Re: Bizhub C364e - 0X9CE1 (detailed Erorr Code)

      Not on this model, but I've seen noisy power supplies before, can't remember the model or make. It was either a continuous buzzing like white noise, or a snapping sound at intervals. We replaced a few power supplies. The thing was that you never knew whether the new power supply would be any quieter than the old one. It was a 50/50 proposition. All of them functioned properly as far as I know, they were just noisy. And it was not a function of age or usage.

      I don't know if that's any help. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • habik
          Service Manager

          Site Contributor
          1,000+ Posts
          • Apr 2010
          • 2013
          #3
          Re: Bizhub C364e - 0X9CE1 (detailed Erorr Code)

          Originally posted by blackcat4866
          Not on this model, but I've seen noisy power supplies before, can't remember the model or make. It was either a continuous buzzing like white noise, or a snapping sound at intervals. We replaced a few power supplies. The thing was that you never knew whether the new power supply would be any quieter than the old one. It was a 50/50 proposition. All of them functioned properly as far as I know, they were just noisy. And it was not a function of age or usage.

          I don't know if that's any help. =^..^=

          Thanks BlackCat

          I have just now managed to find a "Solution" relevant bulletin: TNEU1400031EN
          The detail code 09xCE1 detects when low voltage condition continues more than 2
          seconds.!

          Apparently there is a power fluctuation on the clients power network so I think, I'll ask them to ditch the RCD on the socket that meant to protect the machine first and get them to check their PWR supply sockets.

          or

          They just flip the power switch without proper shut down

          or

          Cleaner unplugs the copier and plugs her Henry in. most likely!!
          .OK Google! ... will I need Berrocca this morning?
          Firmwares HERE

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 23009
              #4
              Re: Bizhub C364e - 0X9CE1 (detailed Erorr Code)

              Nice feature. Good catch! =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 23009
                  #5
                  Re: Bizhub C364e - 0X9CE1 (detailed Erorr Code)

                  Originally posted by habik
                  Thanks BlackCat

                  I have just now managed to find a "Solution" relevant bulletin: TNEU1400031EN
                  The detail code 09xCE1 detects when low voltage condition continues more than 2
                  seconds.! ...
                  I hope I'm not being too picky, habik: Is it 0x9CE1 or 09xCE1?
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • habik
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Apr 2010
                      • 2013
                      #6
                      Re: Bizhub C364e - 0X9CE1 (detailed Erorr Code)

                      Originally posted by blackcat4866
                      I hope I'm not being too picky, habik: Is it 0x9CE1 or 09xCE1?
                      zero X9CE1


                      They must have had a typo in bulletin as I've copied it from there
                      .OK Google! ... will I need Berrocca this morning?
                      Firmwares HERE

                        Comment

                        • NRTech
                          Technician
                          • Apr 2013
                          • 45
                          #7
                          The intermittent buzzing noise is likely to come from the power supply, and is eliminated with latest firmware release. Bug fix.

                            Comment

                            • habik
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Apr 2010
                              • 2013
                              #8
                              Cheers for that C8 here we go!


                              Sent from my iDon't believe in marketing device using Tapatalk
                              .OK Google! ... will I need Berrocca this morning?
                              Firmwares HERE

                                Comment

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