C360 Bluetooth: Mobile/PDA not in system user box

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  • Motormount
    Technician

    50+ Posts
    • Sep 2010
    • 78
    #1

    C360 Bluetooth: Mobile/PDA not in system user box

    We have picked up a C360 with the EK-605 installed. I have triple-checked service mode and admin mode settings, even disabled and re-enabled Bluetooth, but Mobile/PDA does not appear in the System User Box. I searched the service manual and the user manuals for everything on Bluetooth and EK-605, as well as the KM knowledgebase, but no hints for this issue.
    It appears the hard drive was formatted before we picked up this unit, but I don't think the Overwrite All Date was done, as there was still network information intact.
    Any ideas?
    Thanks.
    Tags: None
    • CompyTech
      Super Tech

      500+ Posts
      • Feb 2011
      • 706
      #2
      Re: C360 Bluetooth: Mobile/PDA not in system user box

      Originally posted by Motormount
      We have picked up a C360 with the EK-605 installed. I have triple-checked service mode and admin mode settings, even disabled and re-enabled Bluetooth, but Mobile/PDA does not appear in the System User Box. I searched the service manual and the user manuals for everything on Bluetooth and EK-605, as well as the KM knowledgebase, but no hints for this issue.
      It appears the hard drive was formatted before we picked up this unit, but I don't think the Overwrite All Date was done, as there was still network information intact.
      Any ideas?
      Thanks.
      I believe there is a device driver you have to load in service mode to enable the function. If the HDD was formatted the driver would be wiped out.

        Comment

        • emujo
          Field Supervisor

          2,500+ Posts
          • Jun 2009
          • 3009
          #3
          Re: C360 Bluetooth: Mobile/PDA not in system user box

          There is no device driver for this...service mode/system2 to enable the Bluetooth settings. I would 1st check to verify you don't have anything turned on under billing settings, then ensure that what is installed is really a 605, not just the additional USB port. Emujo
          If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

            Comment

            • emujo
              Field Supervisor

              2,500+ Posts
              • Jun 2009
              • 3009
              #4
              Re: C360 Bluetooth: Mobile/PDA not in system user box

              pdamobilebluetoothsettings.pdfpdamobilebluetoothsettings.pdfHope this helps. Emujo

              Not sure why it posted twice, but they are the same doc...
              If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

                Comment

                • Motormount
                  Technician

                  50+ Posts
                  • Sep 2010
                  • 78
                  #5
                  Re: C360 Bluetooth: Mobile/PDA not in system user box

                  Yeah, I'm thinking it's an EK-604 and the installing tech was just hopeful when enabling Bluetooth. Since I have not actually seen the EK-605 or EK-604, and am unable to locate a picture or schematic, can anyone provide a description or distinguishing marks/labels?
                  Thanks again.

                    Comment

                    • 907tec
                      Trusted Tech

                      250+ Posts
                      • Feb 2008
                      • 434
                      #6
                      Re: C360 Bluetooth: Mobile/PDA not in system user box

                      IIRC, the 604 has two open USB ports while on the 605 one of the ports is used by a tiny USB Bluetooth adapter.

                        Comment

                        • B0265
                          Senior Tech

                          500+ Posts
                          • Jan 2007
                          • 718
                          #7
                          Re: C360 Bluetooth: Mobile/PDA not in system user box

                          The EK-605 have the chip in the picture mounted.
                          EK-605.JPG

                            Comment

                            • Motormount
                              Technician

                              50+ Posts
                              • Sep 2010
                              • 78
                              #8
                              Re: C360 Bluetooth: Mobile/PDA not in system user box

                              Thanks for the image, B0265, that clears it up. It's a 604.
                              Thanks again.

                                Comment

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