Bizhub 500 - Server Disk Full

[REM Live]

Hello, I am in a bit of a jam here. I am the admistrator for this machine. The memory is showing up on the main screen as 100%. When we scan to email the job fails with the following error message, " Server Disk Full". From what I can tell the machine does not have a Printer HDD. When I enter the admin password, the default password, I can go to the Security Settings, however at the next level there is no #5 HDD Setting.

The Bizhub is one a network with one laptop computer, nothing else.

Can anyone point me in the right direction so I can free up , some, if not all of the memory? We do not require anything to be saved.

I realize that the above is most likley a very basic question, however I could not find anything in the manuals.

Tom

[minimerlin]

I think you need to clear/empty your office server memory..it is not the copier memory

[REM Live]

No server attached

Thank you for the reply. There currently is no server attached to the Bizhub. Just an ethernet cable to the router to the ISP. I am checking to see if we are running an exchange server for the email, but I do not think so.

Thanks

Tom

[nmfaxman]

I seem to remember that the machine has to have a seperate HDD to scan to e-mail.
Also check max e-mail size setting. Default size is only like 200k.

[bgbas]

I think faxman is correct you need the optional HDD.
The following is not your exact symptom but the solution may be the same.

Description:
Why is the message "Server Disk Full" displayed when scanning a large document to FTP?
Solution:

The message "Server Disk Full" will be displayed when scanning a large document to FTP if the machine runs out of memory. The message can be prevented from being displayed by installing the HD-505 Hard Disk Drive (Item #16GA) in the machine.

[konisolver]

It is your copier does not have enough memory to handle your request. If you are doing heavy scanning it is recommended to have the expanded memory and hard drive for temporary cache storing. The screen showing 100% memory is deceiving and might go to 75% then it will code out.

[REM Live]

Thanks for all of the thoughts, but we are still not at the core problem.

After reading the replies I thought I feel the need to further clarify the setup.

1. The Bizhub was in my office and at the time, up to 5 months ago, it was doing crazy amounts of scanning. 200 hundred page scans, 200 times a day, without any issue. The machine was pulled from the office and moved to my home. Currently very light scanning, 5 pages, 5 times a day. It worked perfectly up until yesterday.

2. There is no server, only my laptop and the Bizhub.

3. After reading the posts above, there most likley is a scanning HDD or some sort of greatly expanded RAM.

How do I go about clearing the HDD or the RAM?

Thanks once again.

Tom

[konisolver]

Service Mode - System 1 - Initialize - Network data ---- Once this done turn on dhcp on the unit and let it capture your network environment. Once it does just change the last octet to match your settings.

[Cookr]

Re: Bizhub 500 - Server Disk Full

Thanks for all of the thoughts, but we are still not at the core problem.

After reading the replies I thought I feel the need to further clarify the setup.

1. The Bizhub was in my office and at the time, up to 5 months ago, it was doing crazy amounts of scanning. 200 hundred page scans, 200 times a day, without any issue. The machine was pulled from the office and moved to my home. Currently very light scanning, 5 pages, 5 times a day. It worked perfectly up until yesterday.

2. There is no server, only my laptop and the Bizhub.

3. After reading the posts above, there most likley is a scanning HDD or some sort of greatly expanded RAM.

How do I go about clearing the HDD or the RAM?

Thanks once again.

Tom

Did you have any luck with this issue? as I am having the same problem.

[TheOwl]

Re: Bizhub 500 - Server Disk Full

If you are scanning to email, then there must be a server, it might just not be local to your physical network.

If the machine was working fine in the office, but not at home, then you should be looking at the configuration of the SMTP settings to ensure that your machine can still talk to the email server.

You should also check to if the machine does have an HDD installed and if so, then I would say that you have a dead HDD.

The Server Full message can come about two different ways. Either the SMTP Server literally has no disk space available or the mailbox that you are sending the email to has reached its quota.

[Synaux]

Re: Bizhub 500 - Server Disk Full

The memory is showing up on the main screen as 100%.
Tom

I see this is a pretty old post, but I am pretty sure that on these machines 100% means that there is 100% of the 'memory' available.

Like already suggested, check your HDD. If its working, then I would simply try a different protocol (e.g., SMB or FTP). In my opinion they are easiest to setup.

Hope this helps a little...

[TheOwl]

Re: Bizhub 500 - Server Disk Full

I see this is a pretty old post, but I am pretty sure that on these machines 100% means that there is 100% of the 'memory' available.

Like already suggested, check your HDD. If its working, then I would simply try a different protocol (e.g., SMB or FTP). In my opinion they are easiest to setup.

Hope this helps a little...

HAHAHAHA!!! Fell into the old trap of old posts being brought up in my news feed... lol

[KJK]

Re: Bizhub 500 - Server Disk Full

I just had the same issue. I noticed that I only get the issue when trying to Fax-to-Email documents of photos. If I just send standard documents they go through fine. I am awaiting a tech to call me to see if there is anything physical I can do to fix the error when trying to send photos but my guess is that it is to large a pixel to send through email when you have alot of them. It may also be an internet provider email setting for large files when sending to and from your email. I hope this helps anyone else with the issue. I know it was hard for me to find information for solving this error message but I seemed to figure it out on my own since my search only brought this thread up.

[NN-GG]

Re: Bizhub 500 - Server Disk Full

It occur to KONICA MINOLTA C250i model too. We have a scan to a Gmail setup, scan to a couple page to email was fine, but not scanning 20 - 30+ paper. check 'Server load reduction transmission method' setting is 'off', I understand Gmail attachment limit is 25MB, user claim they can scan lot more page than that, 20 to 25 papers not that many... I guess it is the firmware issue? is anyone else still encounter this?

[copyman]

Re: Bizhub 500 - Server Disk Full

It occur to KONICA MINOLTA C250i model too. We have a scan to a Gmail setup, scan to a couple page to email was fine, but not scanning 20 - 30+ paper. check 'Server load reduction transmission method' setting is 'off', I understand Gmail attachment limit is 25MB, user claim they can scan lot more page than that, 20 to 25 papers not that many... I guess it is the firmware issue? is anyone else still encounter this?

You should start a new thread specific for the Biz C250i so your post wont get lost in this old thread. Would definitely update firmware first. Dont know that model well but can you add optional storage or memory to it?