What should the count be?

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  • Vy2
    Technician
    • Mar 2013
    • 27

    #1

    [Misc] What should the count be?

    Hi Everyone! I just got a new KM c454e Machine and the meter had 196 Prints on it. does this sound right? I would think that a new machine would have zero-ed out counts....

    Also, any thoughts about the machine itself? I am going to this one from a c253 machine...

    Thanks in advance!
  • ZOOTECH
    Senior member of CRS

    Site Contributor
    2,500+ Posts
    • Jul 2007
    • 3375

    #2
    Re: What should the count be?

    Originally posted by Vy2
    Hi Everyone! I just got a new KM c454e Machine and the meter had 196 Prints on it. does this sound right? I would think that a new machine would have zero-ed out counts....

    Also, any thoughts about the machine itself? I am going to this one from a c253 machine...

    Thanks in advance!
    On any of the Lexmark, Samsung, and Sharp machines that I set up, there will be tests and final adjustments made - 196 does not seem out of line to me. If the service contract started at zero count and you're being charged for those 196 prints, I would ask for a credit for those prints; on the other hand, the contract should have shown the starting count was 196.
    "You can't trust your eyes, if your mind is out of focus" --

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    • 10871087
      Service Manager

      1,000+ Posts
      • Jan 2005
      • 1143

      #3
      Re: What should the count be?

      Originally posted by Vy2
      Hi Everyone! I just got a new KM c454e Machine and the meter had 196 Prints on it. does this sound right?
      196 seems like a reasonable amount of setup/test prints for a machine that size, maybe a little more than average but still not red flag.

      Comment

      • CompyTech
        Super Tech

        500+ Posts
        • Feb 2011
        • 706

        #4
        Re: What should the count be?

        Originally posted by 10871087
        196 seems like a reasonable amount of setup/test prints for a machine that size, maybe a little more than average but still not red flag.
        This..

        C454e > C253 You're getting a much better machine IMO.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22997

          #5
          Re: What should the count be?

          When I do setups I run at least 50 pages per tray to confirm proper operation. You wouldn't want anything less. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

          Comment

          • Vy2
            Technician
            • Mar 2013
            • 27

            #6
            Re: What should the count be?

            Thanks everyone for your input!! It was a relief to learn that this was normal. I normally buy used machines and decided to buy a new one this time (to try and last longer!) for the upgrade.

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