Konica Minolta Bizhub c360 : movie data problem

[mta007]

Hello !

i have some problem, 5 days ago my KM bizhub c360 ask me: no movie data.
I try to get it trhougt KM support: no way.
I try to do a firmware update to resolve the problem (perhaps) but i can't find the firmware file.
Can anyone help me .

This movie data = what is this, because now I can't scan any sheets.
Thanks a lot.

[darry1322]

Re: Konica Minolta Bizhub c360 : movie data problem

Movie Data is the file that provides the animated help. It can be found on the KonicaMinolta service portal. The file is separate from firmware.

The file is stored on the HDD, so a hard drive format will erase the file requiring a reload.

[emujo]

Re: Konica Minolta Bizhub c360 : movie data problem

The lack of a movie data will not cause scanning issues...it's just a message. Emujo

[JR2ALTA]

Not quite right emujo, we can deduce the movie data was lost from a hard drive failure, which would effect scanning

[emujo]

Re: Konica Minolta Bizhub c360 : movie data problem

True, a HDD error could cause scanning issues, but I didn't want the poster to get all whacked out because the movie file wasn't loaded. The MFP works fine without the movie data. Fix the scan issue, then worry about the movie file. Emujo

[David Morrison]

movie file

I might have the file you the file you need. Do you know how to install it?

[mta007]

Re: Konica Minolta Bizhub c360 : movie data problem

Hi all!

Thanks for your support.

To emujo: just after the "movie data" message i scaned 1 or 2 sheets and after the MFP stop and sayind that the job stop, cause to an error, see the log : witch log,where is it ? i didn't found this log. And i like a clean machine, with no error messages it a plus for me to erase this message.

Then I suppose that a movie data uploding or a firmware update can resolve my problem. isn't it?

To David Morrison: i have to load the movie file in the usb port, and access to the admin menu and do the operation related in this video:

I will really apreciate the file

Thanks all!

[emujo]

Re: Konica Minolta Bizhub c360 : movie data problem

Ah, a "youtube" trained tech....We don't know how you're scanning...FTP, SMB, Email...you need to look at the job list/job status, find a scan job that has failed, highlight it and touch details. This should give you a more defined reason why it failed...Server Connect, login, no specified folder etc...It sounds to me like you've done something more that formatted the HDD. Simply doing a logical format should not erase any network setting info. It will delete any stored one touches, but if you are emailing, then you can do a direct input. If you really did some kind of "Data Clear" then you might have other issues that might require a KM tech to visit. Emujo

[mikeena]

Re: Konica Minolta Bizhub c360 : movie data problem

I HAVE NEVER SEEN THIS MESSAGE CAUSE A SCANNING ISSUE YES IF THE HDD IS BAD THEN IT WILL. ON THE OTHER SIDE OF THAT THEN IT WAS NOT THE ERROR CAUSING A ISSUE. ALL THE MOVIE DATA IS, IS JUST IMAGES ECT. HAS NOTHING TO DO WITH SCANNING. i WOULD TRY THE FIRMWARE BUT IF IT DOES NOT WORK INSTALLING IT LOOK AT THE HARD DRIVE. IF IT DOES INSTALL YOU WILL MOST LIKELY STILL HAVE A PROBLEM WITH SCANNING.

[mta007]

Re: Konica Minolta Bizhub c360 : movie data problem

hi emujo!

yes a Self made man ! I like to understand a little my hardware because i have only one multifunction !!!! if it stoped all my little company stop
I will try to see the log tomorow with your indication and i'll give you a feed back.
i scan on SMB mode, in a shared folder.

The firmware update can resolve this issue? or i lose my time to try the FW update?

Thanks.

[mta007]

Re: Konica Minolta Bizhub c360 : movie data problem

. i WOULD TRY THE FIRMWARE BUT IF IT DOES NOT WORK INSTALLING IT LOOK AT THE HARD DRIVE. IF IT DOES INSTALL YOU WILL MOST LIKELY STILL HAVE A PROBLEM WITH SCANNING.

Tomorow i will research a "how to" and the FW file to execute the update.
Thanks.

[emujo]

Re: Konica Minolta Bizhub c360 : movie data problem

W/o knowing what the message is, I can't guess. Firmware can be very useful, but when a process stops working due to something you did to the MFP, or a hardware issue, updating firmware is of little use. For example, you upgraded to Windows 8 and there is a update to correct SMB scan failures to a Win 8 platform, yes firmware may help. Another example, your network changed, new router, ISP, another computer fighting for the same IP address, then no firmware wont help. What happened to start your issue? Emujo

[mta007]

Re: Konica Minolta Bizhub c360 : movie data problem

thanks i 'll give you a feed back tomorow !
Bye

[blackcat4866]

Re: Konica Minolta Bizhub c360 : movie data problem

Not quite right emujo, we can deduce the movie data was lost from a hard drive failure, which would effect scanning

I was thinking that exact same thought just before reading your post JR.

True, a HDD error could cause scanning issues, but I didn't want the poster to get all whacked out because the movie file wasn't loaded. The MFP works fine without the movie data. Fix the scan issue, then worry about the movie file. Emujo

There are only three reasons why the movie data might be lost under normal circumstances;
1) HDD failure.
2) HDD is UnSet.
3) HDD has been reformatted.

All three will cause loss of scan to email data and addressbook and Movie Data, and thusly no scan to email or movie data. The first two can happen all by themselves. The last would require a little help, but an overzealous enduser might think that they were fixing something by re-formatting the HDD, and not knowing the consequences. =^..^=

[mta007]

Re: Konica Minolta Bizhub c360 : movie data problem

W/o knowing what the message is, I can't guess. Firmware can be very useful, but when a process stops working due to something you did to the MFP, or a hardware issue, updating firmware is of little use. For example, you upgraded to Windows 8 and there is a update to correct SMB scan failures to a Win 8 platform, yes firmware may help. Another example, your network changed, new router, ISP, another computer fighting for the same IP address, then no firmware wont help. What happened to start your issue? Emujo

Hi all!

Thanks to emujo :scan is already running !!! cool
I check the log error: there was a login faillure in all of the smb folders !!?? don't know why.
I connect to the KM bizhub c360 througt the web interface, re-chek all the login and password and its ok.

Now i'am searching how to erase the "movie data" warning.

Thanks to all.