The specific operation cannot be performed due to the operation of another process.

[pepper38_cnd]

Re: The specific operation cannot be performed due to the operation of another proces

This thread has been going on a long time so I'll throw in my 2 cents! Does this machine have Account Track or Authentication enabled or did it at one time? This series of machines does not like to have any changes made while account track or authentication is enabled. If you go to the web browser page and see that the Admin email is greyed out and can not be changed then that is a sure sign that this has occured, and the result will be random lockups and failed scans. If this is the case a NIC reset is needed just backup your address book and user data before reset and import after reset.

[jayg30]

Re: The specific operation cannot be performed due to the operation of another proces

We had only 1 fax FK-502 board going bad. causing lock-up of the machine and not going anywhere even with trouble reset.


If I'd be your tech, I'd try NV RAM - NIC reset. Downgrade to a low Mass Production Firmware like K8 or even lower and Build it up to R6- mass. Then later on I'd flash it with R6- Special firmware "if" needed.

Other than that, most of the things were mentioned 100 Mbs Full Duplex as mentioned above.

One thing that popped in to my mind. When scanning are you using presets (Program) or just absolute default when scanning. i.e. email address+start (factory default for scan)

Predominantly preset buttons I place on the favorites screen for people. Sometimes LDAP query against an Active Directory, but not often.

Right now I have the NIC set to 100 Full Duplex and I'm telling people to use the machine as much as possible to see how it fairs. I probably should have thought to do this before, but I figured as long as the auto negotiation was correctly setting both to 1Gbps then it should be good. However, before we moved it was hooked up to a unmanged switch that only did 100Mbps. So perhaps that will do the trick and the printer just can't reliably work at 1Gbps (which is pretty pathetic to be honest).

[jayg30]

Re: The specific operation cannot be performed due to the operation of another proces

This thread has been going on a long time so I'll throw in my 2 cents! Does this machine have Account Track or Authentication enabled or did it at one time? This series of machines does not like to have any changes made while account track or authentication is enabled. If you go to the web browser page and see that the Admin email is greyed out and can not be changed then that is a sure sign that this has occured, and the result will be random lockups and failed scans. If this is the case a NIC reset is needed just backup your address book and user data before reset and import after reset.

I'll double check, but I'm sure I never enabled account track or authentication. We never had a reason for it. So unless a field tech enabled it for some strange reason, that shouldn't have happened.


I want to thank everyone who has offered advice. I've gotten more helpful information from this forum then I get from the people we pay to service the machine. Honestly, I think we might need to look into getting a different group to handle our printers in the future.

[emujo]

Re: The specific operation cannot be performed due to the operation of another proces

I'll double check, but I'm sure I never enabled account track or authentication. We never had a reason for it. So unless a field tech enabled it for some strange reason, that shouldn't have happened.


I want to thank everyone who has offered advice. I've gotten more helpful information from this forum then I get from the people we pay to service the machine. Honestly, I think we might need to look into getting a different group to handle our printers in the future.

I willing to bet that more than 1 of us who have tried to assist you work for the company that services your MFP. In defense of the tech, at a certain point you have to drop back and say " this is beyond my pay grade, I need to get a higher level of support for you". That support is usually not free when the MFP doesn't really seem to be the culprit. Many customers (not saying you) "abuse" the maintenance contract by demanding support for new work stations, network changes that induce problems, changes to ISP, email providers and so on. Maintenance is defined as "from the NIC backwards", the digital support covers unlimited phone support for network/application issues. I truly hope you don't hammer the tech to hard on this, as not to many are network engineers, or Microsoft Certified Pros (they usually stop being techs at this point and roll over to the DSC LOL). Emujo

[jayg30]

Re: The specific operation cannot be performed due to the operation of another proces

I willing to bet that more than 1 of us who have tried to assist you work for the company that services your MFP. In defense of the tech, at a certain point you have to drop back and say " this is beyond my pay grade, I need to get a higher level of support for you". That support is usually not free when the MFP doesn't really seem to be the culprit. Many customers (not saying you) "abuse" the maintenance contract by demanding support for new work stations, network changes that induce problems, changes to ISP, email providers and so on. Maintenance is defined as "from the NIC backwards", the digital support covers unlimited phone support for network/application issues. I truly hope you don't hammer the tech to hard on this, as not to many are network engineers, or Microsoft Certified Pros (they usually stop being techs at this point and roll over to the DSC LOL). Emujo

I'll just say this. I am usually very understanding with people. Especially if I see they know a thing or two about the products they work on. In this case, the company exclusively works on Konica Minolta printers and nothing else. So they should be well versed. I've been less then impressed. We use to have a different tech and I thought he was pretty good. The person that has been making the visits since we moved just doesn't seem to know very much, in my humble opinion. He constantly has to be on the phone having someone walk him through how to do things. That concerns me. And he didn't try any of the recommendations in this thread. Since the beginning it has basically seemed like he doesn't know where to start or what to test. I had to tell them to check the hard drive in the machine (which they eventually found WAS giving errors).

This is just my opinion. I have bosses that look at me for answers and are very demanding. I'm responsible for a whole lot of stuff, some in my line of work and some that really isn't. And I'm drastically under paid even by the average salary of just one of the positions I fill. At some point I just don't have time for snarky comments from techs that I really question the abilities of.

[habik]

Re: The specific operation cannot be performed due to the operation of another proces

I willing to bet that more than 1 of us who have tried to assist you work for the company that services your MFP. In defense of the tech, at a certain point you have to drop back and say " this is beyond my pay grade, I need to get a higher level of support for you". That support is usually not free when the MFP doesn't really seem to be the culprit. Many customers (not saying you) "abuse" the maintenance contract by demanding support for new work stations, network changes that induce problems, changes to ISP, email providers and so on. Maintenance is defined as "from the NIC backwards", the digital support covers unlimited phone support for network/application issues. I truly hope you don't hammer the tech to hard on this, as not to many are network engineers, or Microsoft Certified Pros (they usually stop being techs at this point and roll over to the DSC LOL). Emujo

Hahaha nice one Emujo .

If, then I'd say June 2014

At the end of the day, problem is resolved and that is what counts on this site whether it is the end user or tech. I've learned a lot from your posts Emujo not only regarding this issue.

[jayg30]

Re: The specific operation cannot be performed due to the operation of another proces

So, problem is not solved. Changing the copier from Auto Negotiate to 100 Full Duplex worked for a while and now PDF corrupt again. Changed it to 100 Half Duplex and still corrupt.

[wseyller]

Re: The specific operation cannot be performed due to the operation of another proces

This information is not for your machine but it may be related. At least it might give you a clue.

When using the Scan to E-Mail feature, an E-Mail attachment (PDF/TIFF/JPEG image) may become corrupt.

CAUSE: When sending a scanned image by Scan to E-mail, the image data is divided to some block units and transmitted to SMTP server. If using a SMTP server that is slow to respond (example: external SMTP server), the bizhub C200 NIC may encounter a buffer overflow. When this happens, the overflow data is sent from the header of the data block even if some of the data in the block had already been transmitted. As a result, image data is corrupted because a portion of the data packets have been doubly transmitted. A firmware upgrade required. Note: This issue also has the possibility to occur by Internet FAX.

[jayg30]

Re: The specific operation cannot be performed due to the operation of another proces

This information is not for your machine but it may be related. At least it might give you a clue.

When using the Scan to E-Mail feature, an E-Mail attachment (PDF/TIFF/JPEG image) may become corrupt.

CAUSE: When sending a scanned image by Scan to E-mail, the image data is divided to some block units and transmitted to SMTP server. If using a SMTP server that is slow to respond (example: external SMTP server), the bizhub C200 NIC may encounter a buffer overflow. When this happens, the overflow data is sent from the header of the data block even if some of the data in the block had already been transmitted. As a result, image data is corrupted because a portion of the data packets have been doubly transmitted. A firmware upgrade required. Note: This issue also has the possibility to occur by Internet FAX.

Thanks, that is interesting. Also, I should note that again it worked when I scanned to user box and then sent via email. Perhaps that process doesn't divide the file into smaller blocks.

Two questions.
First where did you find that info. I realize it is for a different machine but might help me track down an issue for mine.
Second I believe I posted the firmware of my machine a while back. Does anyone know the latest and am I running it? Or if there are any firmware issues for the one I'm running?

Thanks

PS: it has happened with both gmail and office 365.

[wseyller]

I found it on Konica Minolta's knowledge base. It is a resource available only to techs with login credentials. There are many Base firmware revisions and many more special firmwares for the C353 model but what all of them do takes time for anyone to sift through, about 70 special firmwares.

The latest Base firmware is G00-R6 released 5/19/2009.


You have a special firmware GP4-R6 which was released 7/29/2011. This is a special firmware based off of the lastest base firmware mentioned above.

The specialty of your special firmware is: : If the Fax Function Parameter is initialized, the Enter Power Save Mode Setting is changed from "Immediately" to
"Normal".