The specific operation cannot be performed due to the operation of another process.

[emujo]

Re: The specific operation cannot be performed due to the operation of another proces

Double check that the MFPs "From" address is exactly the same as the username you authenticate with on the MFP. Gmail has made some recent changes that push the mail to Spam if the from address is not the same as the authentication username. Meaning if you are using as account named officecopier123@gmail.com, that should be the both the from address, and the login username. I know office 365 has issues with the MFPs user name needing to be a global user. Are there any "PDF Encryption" settings turned on? Either accidently or purposely? IF so it may be a public key/private key issue. I wonder if something on the mail server side is stripping off the attachments thinking it's spam. Emujo

[jayg30]

Re: The specific operation cannot be performed due to the operation of another proces

Double check that the MFPs "From" address is exactly the same as the username you authenticate with on the MFP. Gmail has made some recent changes that push the mail to Spam if the from address is not the same as the authentication username. Meaning if you are using as account named officecopier123@gmail.com, that should be the both the from address, and the login username. I know office 365 has issues with the MFPs user name needing to be a global user. Are there any "PDF Encryption" settings turned on? Either accidently or purposely? IF so it may be a public key/private key issue. I wonder if something on the mail server side is stripping off the attachments thinking it's spam. Emujo

The email addresses were the same when using gmail and they are the same with office365. Office365 is more picky in how it is setup and by default has stronger anti spam filters. You have to have the same email in like 3 places. You don't need global admin privlesges anymore.when these settings are wrong the printer simply won't email anything and you get a server connection error.

I see no encryption on anywhere. And as I mentioned a few posts back it happens with none PDF documents as well.

The document is being emailed, it has data since the file has a size, but it is corrupted.

I know that the tech said that if it works scanning to user box and smb, then it's not the scanner, but I'm lost. Even scanning as SMB would traverse my cabling and switches. It shouldn't need to hit the router in this case. The printer and desktops are in the same vlan and subnet. So it should stay at L2 and not need routing info. An email though would have to go to the router and out the WAN, which it does or I wouldn't be getting the emails or be able to ping internet addresses. So if it is indeed my network I feel like it could only be my router (or FiOS which I'm sure would have other ppl complaining besides me). The other ting I'm wondering though is I feel like even if the process of creating a PDF is the same regardless of email, SMB, or userbox, perhaps there is another step being done when sending out to email by the printer. Maybe the document scans and converts to PDF fine but when it is attached to the email something else is happening causing it to corrupt.

[emujo]

Re: The specific operation cannot be performed due to the operation of another proces

I know this is frustrating for you, and I'm not sure the issue isn't with the MFP. But for the sake of troubleshooting...

Do you have a Fiery controller on the MFP?
Have you tried opening your mail with a different browser? If you are using Chrome or Firefox, have you tried setting adobe reader as the default viewer, and on the same line, have you updated adobe reader. The 353 has been around for some time, it may not support the latest reader version. Can you post the file you receive from the MFP to the forum along with the error messages? Emujo

[jayg30]

Re: The specific operation cannot be performed due to the operation of another proces

I know this is frustrating for you, and I'm not sure the issue isn't with the MFP. But for the sake of troubleshooting...

Do you have a Fiery controller on the MFP?
Have you tried opening your mail with a different browser? If you are using Chrome or Firefox, have you tried setting adobe reader as the default viewer, and on the same line, have you updated adobe reader. The 353 has been around for some time, it may not support the latest reader version. Can you post the file you receive from the MFP to the forum along with the error messages? Emujo

I appreciate the help everyone has given. It is indeed frustrating.

No Fiery controller. Have tried different browsers. Have tried different pdf readers (Soda, Adobe, Foxit, Nitro). The pdf's don't show with the "built in" preview features in gmail or chrome. I was using the latest version of adobe reader, straight from the site.

I will get the file and upload it a bit later.

[jayg30]

Re: The specific operation cannot be performed due to the operation of another proces

Here is a corrupt PDF from the scanner.
SKMBT_C35314062510310.pdf

The error message from adobe reader is;

There was an error opening this document. The file is damaged and could not be repaired.

[jayg30]

Re: The specific operation cannot be performed due to the operation of another proces

Did another test today.

Scan directly to email ends up corrupt.
Scan to user box, then send to email works.

humm....

[ThisPete]

Re: The specific operation cannot be performed due to the operation of another proces

Here is a corrupt PDF from the scanner.
[ATTACH]25451[/ATTACH]

Hi jayg30, it's not much help, but interestingly that pdf opens sort of fine in SumatraPDF, though not Google Chrome browser.


If opened in SumatraPDF, just over 2/3rds down the page is what looks like corruption:

Sumatra Example.JPG
Zoomed in: Sumatra 2.JPG

Really not sure how it helps but thought I'd throw it out there...



Pete

[Mr Spock]

Re: The specific operation cannot be performed due to the operation of another proces

Try to set the nic card to 100 half duplex instead of auto. I have seen the the auto negotiate on cisco cause occassional issues on the network. Setting the speed to a "set" speed has fixed this in the past for me.

[jayg30]

Re: The specific operation cannot be performed due to the operation of another proces

Try to set the nic card to 100 half duplex instead of auto. I have seen the the auto negotiate on cisco cause occassional issues on the network. Setting the speed to a "set" speed has fixed this in the past for me.

How about setting it to 1Gbps Full Duplex instead? Is it just setting the NIC on the copier to a set speed or is setting it to a slower speed important?
Also, should I set the cisco port to a set speed as well or just leave that to auto negotiate?

Thanks.

[ThisPete]

Re: The specific operation cannot be performed due to the operation of another proces

How about setting it to 1Gbps Full Duplex instead? Is it just setting the NIC on the copier to a set speed or is setting it to a slower speed important?
Also, should I set the cisco port to a set speed as well or just leave that to auto negotiate?

Thanks.

Usual advice is to take it off 1Gbps and set to 100 Full Duplex, if available, and see what happens, then 100 Half Duplex if needed, or even lower but I've never had to drop below 100.
Some people say just locking it to a set speed helps (Auto negotiation seems flakey with a 1Gbps network.) but most times you'll need to drop to 100. To be honest, 100 is plenty fast enough for what is being done.

No need to mess with your Cisco, just do the copier from within the Administrator/network settings.

Pete

[jayg30]

Re: The specific operation cannot be performed due to the operation of another proces

Usual advice is to take it off 1Gbps and set to 100 Full Duplex, if available, and see what happens, then 100 Half Duplex if needed, or even lower but I've never had to drop below 100.
Some people say just locking it to a set speed helps (Auto negotiation seems flakey with a 1Gbps network.) but most times you'll need to drop to 100. To be honest, 100 is plenty fast enough for what is being done.

No need to mess with your Cisco, just do the copier from within the Administrator/network settings.

Pete

Thanks. That's what I will do. It seems to be scanning correctly right now at 100 Full Duplex, but that isn't saying much as it worked before auto negotiating to 1Gbps until it eventually would start acting strange.


I wanted to add that the other day, the printer locked up when someone was printing to it (not scanning or copying). I had to power cylce the unit again, and after multiple hours it started to work again. I called for someone to come out at first because I can't just talk to someone to let them know there was a problem. They came a week later and before I got there the Tech was rather mouthy to some other employees (non-IT). He said something along the lines of "we'll have to start charging for these visits". As if we aren't already paying them as part of our contract. He figured I was calling him out because it was sending corrupt PDF's, which wasn't the case. There solution seems to be "spend $10 more per month for Digital Solutions" because they'll be able to handle it better. I'm not saying that it isn't worth it or that it is a lot of money, but I flat out told the Tech "why should I expect that they'll be able to solve the problem? And if they can't what recourse do I have to be refunded my money? And if they don't fix it, what then? Because at the end of the day even if they are responsible for getting it to work, I'm the person that has to hear about it from employees and management."

[SCarson]

Re: The specific operation cannot be performed due to the operation of another proces

Hello,

I'm in need of help. Our company has a C353 that was purchased some time ago by one company (they wouldn't let us lease at the time) and then it was sold as part of a asset purchase to another company (the one I work for now). We just recently moved into a new building. Before that the machine worked fine for probably 3+ years that I know about. But now we have been getting strange behavior that nobody has been able to figure out. We have had Konica techs out probably 10+ times in the past 2 months. They are able to get the machine back functional by reloading the firmware, but it eventually happens again. The last time they replaced the hard drive and we thought that was going to solve it, but it only lasted a few weeks.

The problem starts with something simple, like today someone attempted to scan to email a set of 5 pages. The email goes through but when you attempt to open it you get "PDF is corrupt". Or in the past the machine would just lock up and become unresponsive to any screen presses. Either way, this results in a pretty useless copier. If you attempt to turn the machine off (power button, main power switch, and even pull power plug and let sit for 10 minutes) the machine comes back on but is even more useless. You can't access the administrative webpage, the utility/counter button doesn't do anything (so can't get to admin controls), and trying to go to the scanning screen gives this message;


It's as if something is trying to complete, but if you look at the jobs and job history, it's all empty (and nothing is in there before turning the machine off either).

I don't feel like it is a network issue, although I have given it some thought. I just don't see how it could possible be the issue.

And like I said, if you reload the firmware it works again. I'm getting pretty tired of calling and having a Konica tech come out while we are down for 18-24 hours. I'm at a loss for what it could be. So I'm looking for help. Has anyone ever seen this? Questions/suggestions I should give to the Konica tech? Anyone want to offer to fix it (located in Claymont, DE)?

Thanks

I had similar problem with C353.turns out the fax kit was bad.I was not even able to diable fax kit thru service mode.Had to physically replace the fax board.That fixed the issue you are describing.
Hope this helps
Steve

[ThisPete]

Re: The specific operation cannot be performed due to the operation of another proces

As a second thought, I would also disable appletalk and bonjour if you don't need them, I had a 203 or 253 recently that became really slow when printing to it but only sometimes, we went through the network speed thing but it only came right after disabling appletalk and bonjour.....

If you don't need it, take it out of the equation. :-)

Pete

[copytechman]

Re: The specific operation cannot be performed due to the operation of another proces

I've had a c203's do this. It somehow correlates to the fax board I think, but that said the last time I had this I yoinked the machine back to my office and placed it in as our admin's machine to use... interestingly enough the issue (lockups and no access to utility menu) has not reoccured. Not once.. I havent disabled the fax board or for that matter changed anything other than it's ip addressing for the most part and of course where it's now living.

Regards!

A.

[habik]

Re: The specific operation cannot be performed due to the operation of another proces

We had only 1 fax FK-502 board going bad. causing lock-up of the machine and not going anywhere even with trouble reset.


If I'd be your tech, I'd try NV RAM - NIC reset. Downgrade to a low Mass Production Firmware like K8 or even lower and Build it up to R6- mass. Then later on I'd flash it with R6- Special firmware "if" needed.

Other than that, most of the things were mentioned 100 Mbs Full Duplex as mentioned above.

One thing that popped in to my mind. When scanning are you using presets (Program) or just absolute default when scanning. i.e. email address+start (factory default for scan)