Bizhub C224 Firmware Fail

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  • kalimero
    Technician
    • Oct 2008
    • 17
    #1

    Bizhub C224 Firmware Fail

    PLS Help
    I have done this a million times but today the firmware download wouldn't end,
    even after 3h it continued to say downloading on the screen for all of the boards MFP Printer and scanner.
    I had to shutdown the machine but now i get nothing when i start it , the screen is black and nothing happens.
    I know that the ROM is deleted but is there some other procedure to upload the firmware.

    Big tnx to all who reply
    Tags: None
    • TheOwl
      Service Manager

      Site Contributor
      1,000+ Posts
      • Nov 2008
      • 1732
      #2
      Re: Bizhub C224 Firmware Fail

      Try it again with slightly lower version of firmware and just double check that your USB stick is alright in another machine.
      Please don't ask me for firmware or service manuals as refusal often offends.

        Comment

        • RRodgers
          Service Manager

          1,000+ Posts
          • Jun 2009
          • 1947
          #3
          Re: Bizhub C224 Firmware Fail

          As Owl has suggested try a lower firmware but I would try a new card/thumb drive. Since doing a million firmwares on it might have taken up it's life.
          Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

            Comment

            • JR2ALTA
              Service Manager

              Site Contributor
              1,000+ Posts
              • Feb 2010
              • 2033
              #4
              Re: Bizhub C224 Firmware Fail

              For future reference, always start a ticket with Konica when firmware locks up. You'll have a better chance of getting a warranty board than if you call after the fact.

                Comment

                • wseyller
                  Service Manager

                  1,000+ Posts
                  • Sep 2012
                  • 1129
                  #5
                  If you try again see if there is any activity from the data light on the USB stick. It should start blinking shorty after power on even before the firmware screen appears.

                    Comment

                    • kalimero
                      Technician
                      • Oct 2008
                      • 17
                      #6
                      Re: Bizhub C224 Firmware Fail

                      tnx to all suggestions
                      tried another USB Stick but nothing happens.

                      I put the USB, start the machine and nothing happens ,
                      the screen remains black , no activity whatsoever.
                      I think that the boards have deleted there program and now there is no way to load new one.

                      All suggestions are welcome

                        Comment

                        • tervel12
                          Technician

                          50+ Posts
                          • Dec 2008
                          • 65
                          #7
                          Re: Bizhub C224 Firmware Fail

                          Try holding down the Reset button while powering it on and with your USB drive plugged in. This should take you to a panel calibration screen and you can calibrate the touch panel. I don't know what happens if you do nothing, but if you calibrate the touch screen and then wait 30 seconds, firmware update is supposed to automatically start. This is in the service manual on page G-13.

                          If that doesn't work, try removing the memory and hdd one at a time and see if the machine powers on. You could have a bad memory stick or faulty hard drive.

                            Comment

                            • kalimero
                              Technician
                              • Oct 2008
                              • 17
                              #8
                              Re: Bizhub C224 Firmware Fail

                              Tnx Terver 12
                              I put a new HDD and it booted up ,
                              i uploaded new FW and is all good now.
                              It is strange that the HDD fail is caused by firmware failure, but im glad to see it fixed.
                              Tnx to all

                                Comment

                                • copier tech
                                  Field Supervisor

                                  5,000+ Posts
                                  • Jan 2014
                                  • 8167
                                  #9
                                  Re: Bizhub C224 Firmware Fail

                                  Maybe next time try formating the drive, then try the firmware?
                                  Let us eat, drink, and be merry, because tomorrow we may die!

                                  For all your firmware & service manual needs please visit us at:

                                  www.copierfirmware.co.uk - www.printerfirmware.co.uk
                                  ​

                                    Comment

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