c220 paper size

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  • jonpaul
    Technician

    50+ Posts
    • Jul 2014
    • 59
    #1

    c220 paper size

    We have a C220 where tray 1 does not recognize A3 paper it just comes upwith ???? no matter we do.
    Tags: None
    • hotfuser
      Trusted Tech

      100+ Posts
      • Jan 2014
      • 180
      #2
      Re: c220 paper size

      Originally posted by jonpaul
      We have a C220 where tray 1 does not recognize A3 paper it just comes upwith ???? no matter we do.
      the size detection fingers get bent out of position and do not register properly.

      if you put A4R in does it register correctly? i usually order the metal fingers and the sensor board.

        Comment

        • MDR24
          Technician

          50+ Posts
          • Apr 2013
          • 64
          #3
          Re: c220 paper size

          I'd check for paper behind tray 2.

            Comment

            • dickierock
              Trusted Tech

              Site Contributor
              250+ Posts
              • Jan 2010
              • 252
              #4
              Re: c220 paper size

              There is a part (cassette holder bracket A0ED627500) that sometimes cracks and throws out size detection.

                Comment

                • dickierock
                  Trusted Tech

                  Site Contributor
                  250+ Posts
                  • Jan 2010
                  • 252
                  #5
                  Re: c220 paper size

                  There is a part (cassette holder bracket A0ED627500) that sometimes cracks and throws out size detection.
                  Check out part no.9.
                  Attached Files

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22927
                      #6
                      Re: c220 paper size

                      Also, if the mechanical centering adjustment for the tray is adjusted all to one way or the other, sometimes you'll see the "???" paper size. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • printerguy77
                          Technician
                          • Feb 2014
                          • 26
                          #7
                          Re: c220 paper size

                          Having a similar issue with both trays. does anyone know what the fix for this particular problem was?

                            Comment

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