USB Driver tio use ISW tool for C6500

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  • seniortech
    Trusted Tech

    100+ Posts
    • Dec 2007
    • 180
    #1

    USB Driver tio use ISW tool for C6500

    I have a failed system board (OACB) on a C6500. This board comes with no firmware installed so you cannot flash the machine using a USB drive so I have to use the ISW TRNS tool to download the firmware to the board.

    Normally you would plug the laptop into the printer port on the R/H rear side of a good working machine machine using a printer cable and the C6500 USB driver to use the ISW tool would then download and install on the laptop. This worked fine on my old laptop running windiows XP. I now have a new laptop running windows 7, when plugging in the printer cable an unspecified device is now available in device manager but no USB driver is installed. I tried downloading the USB driver from a working machine in preperation of changing the board on the defective machine so at the moment I cannot use theISW tool to flash my new OACB. The customer is now getting a little jumpy as their machine is down.

    Try as I may I cannot get the KM C6500 USB driver to install on my laptop. I can only assume the one that is downloaded off the machine is not compatable with windows 7.

    Anyone any ideas on how I can get this to work?

    Thanks
    Tags: None
    • Albonline
      Service Manager

      1,000+ Posts
      • Sep 2008
      • 1131
      #2
      Re: USB Driver tio use ISW tool for C6500

      do you have a current version of iswtrns? was isw installed on the w7 pc in win 2000 compatibility mode or did you just say this program installed correctly when prompted by windows installer?

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        • seniortech
          Trusted Tech

          100+ Posts
          • Dec 2007
          • 180
          #3
          Re: USB Driver tio use ISW tool for C6500

          Yes I have the current version of ISWTRNS, this is not the problem.

          See attachment from service manual you cannot install the USB driver in Windows 7isw.pdfisw.pdf

            Comment

            • methogod
              Senior Tech

              Site Contributor
              500+ Posts
              • Dec 2008
              • 915
              #4
              Re: USB Driver tio use ISW tool for C6500

              i have it working on Win7 x86 not 64 bit

                Comment

                • seniortech
                  Trusted Tech

                  100+ Posts
                  • Dec 2007
                  • 180
                  #5
                  Re: USB Driver tio use ISW tool for C6500

                  Originally posted by methogod
                  i have it working on Win7 x86 not 64 bit
                  So the USB driver from the machine downloaded and installed on your PC/Laptop without any problems?

                  Unfortunately I have Win7 64 bit edition...

                    Comment

                    • Mr Spock
                      Vulcan Inventor of Death

                      1,000+ Posts
                      • Aug 2006
                      • 2064
                      #6
                      Re: USB Driver tio use ISW tool for C6500

                      If you are able to log into Konica's ssd webpage then search for this problem. There is 12-15 page guide on how to set win 7 up to do this. I have set it up and the steps are a pain to do.
                      You have to also restart in "unsigned drivers mode" to get it to work.
                      And Star Trek was just a tv show...yeah right!

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