BH-423/363, Good, Bad, or just not so Ugly...?

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  • Hansoon
    Field Supervisor

    Site Contributor
    2,500+ Posts
    • Sep 2007
    • 3347

    #1

    BH-423/363, Good, Bad, or just not so Ugly...?

    Having our first experiences with the BH-363/423 series and I basically like the machines. (Yes, this is an "old" generation but we are Indys and always "behind") We would like to upgrade several of our rentals with it which are now BH-350's and (BIG LOL) Di-450's.

    Question: Are there any issues I should know with these machines? Any hints? Any do's or don'ts?

    Thanks in advance for your input guys.

    Hans
    “ Sent from my Intel 80286 using MS-DOS 2.0
    https://www.copytechnet.com/images/smilies/biggrin.png
  • Kidaver
    Ghoulscout

    500+ Posts
    • Apr 2011
    • 912

    #2
    Re: BH-423/363, Good, Bad, or just not so Ugly...?

    If you have customers who do a lot of large volume scanning there are a few mods and part updates on the DF you should do. Washers, front and rear lever assy in the feed system, checking the tension on the reading motor, and replacing one of the flag sensors that gets worn down or you'll get a lot of 66-xx(I think that's the jam code). If you don't you'll have issues. Other than that I've not had any issues with the machines we have in the field. They are pretty good solid b/w boxes.

    Edit: There is one really bad thing about this box. When you go to do a PM and replace developer, bring a glove cuz those gears on that dev unit will tear your fingers right the feth up!
    "In a cruel and evil world, being cynical can allow you to get some entertainment out of it."

    Comment

    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22917

      #3
      Re: BH-423/363, Good, Bad, or just not so Ugly...?

      If you're seeing paper skew check the registration roller bushings. The grease gets very thick, and the drive side bushings (rear) will oval out. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

      Comment

      • wseyller
        Service Manager

        1,000+ Posts
        • Sep 2012
        • 1129

        #4
        Re: BH-423/363, Good, Bad, or just not so Ugly...?

        The internal finishers are crap. Otherwise very good model. I enjoy working on them.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22917

          #5
          Re: BH-423/363, Good, Bad, or just not so Ugly...?

          Originally posted by wseyller
          The internal finishers are crap. Otherwise very good model. I enjoy working on them.
          Oh yes! I have a 40MB file of FS-529 modifications. Each internal finisher, depending on the manufacture date will have a varying number of these updates done. The worst is the tray lift gear pack mod. And Konica Minolta is still selling this same crappy finisher after three model number changes. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

          Comment

          • SmellsHot
            Head Tech

            500+ Posts
            • Dec 2009
            • 512

            #6
            Re: BH-423/363, Good, Bad, or just not so Ugly...?

            being able to reserve copy jobs and multitask(send fax while print job is running)on the device compared to the 250's will be a big plus for ur customers. Much faster scanning as well.
            As for service: I would agree with the above...internal finishers are indeed shit so don't bother. Doc feed has a few small parts bulletins(nothing major). the fusing units are not the greatest on these. I never seem to get the yield out of them. There is special firmware to turn off replace consumables. I've been able to stretch drums out to 2.5 times there yield.
            if ur comfortable with the 250 series these will be easy.
            Overall one of my more likable models...
            Everyone has the right to be stupid. Some people just abuse this privelage more than others

            Comment

            • allan
              RTFM!!

              5,000+ Posts
              • Apr 2010
              • 5459

              #7
              Re: BH-423/363, Good, Bad, or just not so Ugly...?

              If you can afford B454 its a much better design using a transfer belt same as the color machines. will run past 400K prints by only keeping paper dust cleaner clean.
              Whatever

              Comment

              • MFPTech
                Trusted Tech

                250+ Posts
                • Nov 2010
                • 486

                #8
                Re: BH-423/363, Good, Bad, or just not so Ugly...?

                Originally posted by Hansoon
                Having our first experiences with the BH-363/423 series and I basically like the machines. (Yes, this is an "old" generation but we are Indys and always "behind") We would like to upgrade several of our rentals with it which are now BH-350's and (BIG LOL) Di-450's.

                Question: Are there any issues I should know with these machines? Any hints? Any do's or don'ts?

                Thanks in advance for your input guys.

                Hans
                Stay away as far as possible from this model or any Konica low-end monochrome model for that matter.
                If you enjoy the challenge then have fun with toner / developer sensor issues, fuser thermistors error issues, firmware and long file name issues, etc. Overall, an excellent unit to keep service techs employed!

                Comment

                • tech51
                  Senior Tech

                  500+ Posts
                  • Jan 2009
                  • 846

                  #9
                  Re: BH-423/363, Good, Bad, or just not so Ugly...?

                  Originally posted by MFPTech
                  Stay away as far as possible from this model or any Konica low-end monochrome model for that matter.
                  If you enjoy the challenge then have fun with toner / developer sensor issues, fuser thermistors error issues, firmware and long file name issues, etc. Overall, an excellent unit to keep service techs employed!
                  Have to disagree with you on this one. The BZ423 range is easy to look after. If you were referring to the older 7020 range then yes, they were, at times, pigs of machines.
                  I have two local authorities using BZ423s and they run well but like any machine, good working practices pay dividends. I have two of these in a meat factory, one is on 1.4 million and still going strong.
                  I agree with previous posts about the embedded finishers, avoid if possible. Any things better than a Di450!!!

                  Comment

                  • blackcat4866
                    Master Of The Obvious

                    Site Contributor
                    10,000+ Posts
                    • Jul 2007
                    • 22917

                    #10
                    Re: BH-423/363, Good, Bad, or just not so Ugly...?

                    From FS-529 yesterday:

                    Gear.JPG

                    =^..^=
                    If you'd like a serious answer to your request:
                    1) demonstrate that you've read the manual
                    2) demonstrate that you made some attempt to fix it.
                    3) if you're going to ask about jams include the jam code.
                    4) if you're going to ask about an error code include the error code.
                    5) You are the person onsite. Only you can make observations.

                    blackcat: Master Of The Obvious =^..^=

                    Comment

                    • EarthKmTech
                      Step aside, noob

                      1,000+ Posts
                      • May 2009
                      • 2140

                      #11
                      Re: BH-423/363, Good, Bad, or just not so Ugly...?

                      Originally posted by MFPTech
                      Stay away as far as possible from this model or any Konica low-end monochrome model for that matter.
                      If you enjoy the challenge then have fun with toner / developer sensor issues, fuser thermistors error issues, firmware and long file name issues, etc. Overall, an excellent unit to keep service techs employed!
                      Also disagree.

                      B423 series is brilliant, I have a lot in my area and other than pm calls to change drums etc I never see them.

                      All of mine either have no finisher or FS-527.

                      A machine I would not hesitate to recommend and have recommended to friends without regrets

                      Comment

                      • MFPTech
                        Trusted Tech

                        250+ Posts
                        • Nov 2010
                        • 486

                        #12
                        Re: BH-423/363, Good, Bad, or just not so Ugly...?

                        Sorry, bizhub 360 is what I had in mind....

                        Comment

                        • Hansoon
                          Field Supervisor

                          Site Contributor
                          2,500+ Posts
                          • Sep 2007
                          • 3347

                          #13
                          Re: BH-423/363, Good, Bad, or just not so Ugly...?

                          Great info guys, thanks,

                          MFPTech, you scared me...... LOL

                          I never got the 360 nor 362 cause I didn't like them. They 360 was too Konica-ish for my taste if you got what I mean and the 362 I never liked for the missing color scan option. That's why I preferred to continue as long as possible with the BH-350 and even the Di-450. The 363/423 seems to me a very good range and I like that the image unit as well as the fuser unit is the same for the whole series.

                          Hans
                          “ Sent from my Intel 80286 using MS-DOS 2.0
                          https://www.copytechnet.com/images/smilies/biggrin.png

                          Comment

                          • Copier Addict
                            Aging Tech

                            Site Contributor
                            10,000+ Posts
                            • Jul 2013
                            • 14331

                            #14
                            Re: BH-423/363, Good, Bad, or just not so Ugly...?

                            The BH423 series are great machines except, as stated earlier, the fusers rarely last full life. They are plagued with the same issue as the previous two series, a ring wearing into the upper roller from the thermistor. We went back to OEM toner and have noticed a little longer life, but still not full

                            Comment

                            • JR2ALTA
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Feb 2010
                              • 2027

                              #15
                              Re: BH-423/363, Good, Bad, or just not so Ugly...?

                              The feed units come out THE FRONT...saints be praised.

                              But yes, the thermostats primary function is still to scratch the UFR

                              Comment

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