The problem is a jam from tray 2. The jammed paper is just in the bite of the feed separation rollers.It will feed the first page, and jam on the second. Jam code is 1704 most of the time, 1701 a few times.I have...
!. Changed the feed separation rollers. still jammed.
2. Swapped out entire feed assembly and it worked, which led me to believe it was clutches.
While waiting a day for clutches, she called back, "It's doing it again."
3. Put her feed unit back on, with new clutches and still no change.
4. Log call with KMBS. All he did was look through bulletins. Still Jams.
5. Swap out tray 2 with one of ours...Still jams
Put the feed assembly from the tray I swapped, and it works. I run 100 pages, no problem.
She calls back at 4:50 and says it's still jamming. I go by and check, and it is still the same.
Any thoughts?
!. Changed the feed separation rollers. still jammed.
2. Swapped out entire feed assembly and it worked, which led me to believe it was clutches.
While waiting a day for clutches, she called back, "It's doing it again."
3. Put her feed unit back on, with new clutches and still no change.
4. Log call with KMBS. All he did was look through bulletins. Still Jams.
5. Swap out tray 2 with one of ours...Still jams
Put the feed assembly from the tray I swapped, and it works. I run 100 pages, no problem.
She calls back at 4:50 and says it's still jamming. I go by and check, and it is still the same.
Any thoughts?
Comment