C360 with Account Tracking On and Mac Users

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  • copierwhisper
    Technician

    50+ Posts
    • Mar 2013
    • 78
    #1

    C360 with Account Tracking On and Mac Users

    Hello!

    I have a customer with a Konica Minolta C360 with account tracking turned on and all the PC's work fine, but the users running Mac cannot find where or how to enter their account tracking code from their computer. Any ideas? I have some of them running Maverick and Yosmite (OS 10.9 and OS 10.10).
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22946
      #2
      Re: C360 with Account Tracking On and Mac Users

      I did this on a Toshiba setup the other day. It shouldn't be any different from the Mac side:

      To set up Dept Code in Mac driver: Open any text document > Print > Show Details > "Safari" or "Layout" drop down to Print Mode > "Department Codes-Disable" drop down to Department Code-Enabled > enter Dept Code > "Default Settings" drop down to Save Current settings as Default > Print.
      =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • wseyller
          Service Manager

          1,000+ Posts
          • Sep 2012
          • 1129
          #3
          Re: C360 with Account Tracking On and Mac Users

          On km device after choosing show details I think the drop down option is "Output Method". You should then find account track and authentication settings there. Just make sure you are using the correct driver for the model in use or it will never work.

            Comment

            • darry1322
              Senior Tech

              Site Contributor
              500+ Posts
              • Oct 2010
              • 817
              #4
              Re: C360 with Account Tracking On and Mac Users

              The key point is you have to have a document pulled up to print before you can find the settings menu for account codes.

                Comment

                • copierwhisper
                  Technician

                  50+ Posts
                  • Mar 2013
                  • 78
                  #5
                  Re: C360 with Account Tracking On and Mac Users

                  Thank you for the input! I'm heading the customer this afternoon to try out the settings! My last question for now is, will the settings hold or does the user have to do this process every time they print? Is there a way to enter their code "permanently"?

                    Comment

                    • emujo
                      Field Supervisor

                      2,500+ Posts
                      • Jun 2009
                      • 3009
                      #6
                      Re: C360 with Account Tracking On and Mac Users

                      You will see the "save" checkbox when you enter the id info. Be advised, not every MAC app supports the account code/user authentication entry. If it's there on some but not on the others, it's not a driver issue. Emujo
                      If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22946
                          #7
                          Re: C360 with Account Tracking On and Mac Users

                          Originally posted by blackcat4866
                          I did this on a Toshiba setup the other day. It shouldn't be any different from the Mac side:

                          To set up Dept Code in Mac driver: Open any text document > Print > Show Details > "Safari" or "Layout" drop down to Print Mode > "Department Codes-Disable" drop down to Department Code-Enabled > enter Dept Code > "Default Settings" drop down to Save Current settings as Default > Print.
                          =^..^=
                          Does this answer your question? =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • copierwhisper
                              Technician

                              50+ Posts
                              • Mar 2013
                              • 78
                              #8
                              Re: C360 with Account Tracking On and Mac Users

                              Thank you!!!!

                                Comment

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