Fiery IC415 on C1060 controller disconnect

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  • wseyller
    Service Manager

    1,000+ Posts
    • Sep 2012
    • 1129
    #1

    Fiery IC415 on C1060 controller disconnect

    On Nov. 11 customer couldn't log into command workstation. Control panel shows controller disconnected. Rebooting fiery doesn't help it seems. Led shows "00"

    I reloaded system software and all is good again. I didn't install any patches but made sure it was set to auto update them.

    Just today same issue. Wondering if there is a bigger problem. I can reload OS again but wonder if it is just going to happen again.
    Tags: None
    • bronzegixer
      Junior Member
      • Feb 2013
      • 8
      #2
      Re: Fiery IC415 on C1060 controller disconnect

      Hi
      I had same problem probably about 10mnths after install, have reload 3 or 4 times then had a new hard drive installed in controller, thought that would have sorted it but has just started again, lasts about a week been told may have to install version 2 software instead of version one but it may not recognise old archive jobs.

        Comment

        • bronzegixer
          Junior Member
          • Feb 2013
          • 8
          #3
          Re: Fiery IC415 on C1060 controller disconnect

          Originally posted by bronzegixer
          Hi
          I had same problem probably about 10mnths after install, have reload 3 or 4 times then had a new hard drive installed in controller, thought that would have sorted it but has just started again, lasts about a week been told may have to install version 2 software instead of version one but it may not recognise old archive jobs.
          Since then have installed ver. 2 and has worked fine and all archive jobs opened ok we also made a backup on memory stick so can reload in about 10 mins rather than about 1hr 30 off disc or download

            Comment

            • wseyller
              Service Manager

              1,000+ Posts
              • Sep 2012
              • 1129
              #4
              Re: Fiery IC415 on C1060 controller disconnect

              FYI I had replaced the HDD and the issue never occurred again.

              Sent from my XT1254 using Tapatalk

                Comment

                • Itsthepaper
                  Supervisor

                  50+ Posts
                  • Dec 2007
                  • 91
                  #5
                  Re: Fiery IC415 on C1060 controller disconnect

                  Just had the same problem last week. Installed latest system software version. 2 and new hard drive and all has been well.
                  Love the Job Love the Work.

                    Comment

                    • peter42
                      Trusted Tech

                      100+ Posts
                      • Jan 2012
                      • 110
                      #6
                      Re: Fiery IC415 on C1060 controller disconnect

                      I had two customers, where Fiery disapeared in CWS every time, when Boss was present.
                      After some search and firmware new and hd new and a last discussion, we found, his new Iphone gets the same IP from their WIFI router as the fiery.
                      Since then, my first action in such case:
                      Shut down Fiery and do a ping from a lan pc to fiery adress.

                      greetings peter

                        Comment

                        • MADMAX1
                          #7
                          Re: Fiery IC415 on C1060 controller disconnect

                          Can a Canon works without the Fiery as just a network printer?

                            Comment

                            • copytechman
                              Senior Tech

                              Site Contributor
                              500+ Posts
                              • Nov 2008
                              • 934
                              #8
                              Re: Fiery IC415 on C1060 controller disconnect

                              I have one of these doing this as well, the hdd was bad (it wouldnt take a reload), I've replaced the hdd and reloaded the latest (v2.1) and its patches.

                              This still occurs randomly and without a really identifiable cause. It can happen once a day or multiple times. I've moved it's IP address around as well for something to try. When this occurs the controller button disappears and the fiery actually reboots itself. It can happen when it's idle or when its working on a job. Looking for some insight short of replacing the fiery itself (given the parts cost almost as much to "repair" as to replace as new) . The fiery does come back online all by itself. There's no pattern, the led's show 00 when booted/idle.

                              Thoughts from you fine folks?

                              Regards!
                              A.

                                Comment

                                • copytechman
                                  Senior Tech

                                  Site Contributor
                                  500+ Posts
                                  • Nov 2008
                                  • 934
                                  #9
                                  Re: Fiery IC415 on C1060 controller disconnect

                                  No thoughts from the amazing minds on this awesome forum? Oh yes forgot to mention machine is at latest firmware version as well.

                                  A.

                                    Comment

                                    • copytechman
                                      Senior Tech

                                      Site Contributor
                                      500+ Posts
                                      • Nov 2008
                                      • 934
                                      #10
                                      Re: Fiery IC415 on C1060 controller disconnect

                                      Update: fixed: the fiery power supply sucks. If u don't wanna spend a gazillion bucks on a new one, go get a good quality atx power supply from almost any computer store. Works like a champ and has more juice for the fiery. Only downside is how to attach it. No more disconnects after replacement.

                                      Regards.

                                      A.

                                        Comment

                                        • DigiMan
                                          Trusted Tech

                                          Site Contributor
                                          250+ Posts
                                          • Jan 2013
                                          • 262
                                          #11
                                          Re: Fiery IC415 on C1060 controller disconnect

                                          Recently i had a similar issue where the controller would hang it self and lagged way too much on random occassions,even after plugging
                                          my own pc to the network the same thing happened,reloaded system same results,connecting it directly no issues.Long story short a pc(out of 10) from the network lagged the fiery..
                                          No idead how,if you disconnected that pc all was well,connect it again and the fiery lagged as hell.
                                          I don't like the new copier I just bought. It says "put face down" but every time I do it, it blinds my eyes.

                                            Comment

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