bizhub 454e logic lockups (FA17, 0X8E1B errors recorded)

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  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22930
    #1

    bizhub 454e logic lockups (FA17, 0X8E1B errors recorded)

    It's been an ongoing thing for a while now. This enduser uses Account Tracking, so no error is seen, the machine just becomes unresponsive. When the machine is re-booted it becomes functional.

    Yes I'm aware of G00-J6 firmware which purports to solve this problem on line 27) Even the correct password is entered, the user may not be able to login when Password Only is selected for the Account Track.
    It doesn't help.

    Additionally, last call the enduser claims that they could login and use the MFP, but print jobs with the correct Account Track password were denied/deleted, until the machine was re-booted.

    I've reformated the HDD (physical and logical), and reloaded the Video, Movie, OCR Dictionary, and PDF/A Fonts. I have an MFP board to install today.

    The advice I've gotten from various techs that have struggled with CFAxx codes, was that it is firmware related. This machine has had 4 different levels of firmware since installation, none of which seems noticeable more affective than any other.

    The power is also a little wonky. I'm getting 1.8vac to 2.8vac ground to neutral. I'm also bringing along a UPS.

    Has anyone else come across these symptoms/errors? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=
    Tags: None
    • emujo
      Field Supervisor

      2,500+ Posts
      • Jun 2009
      • 3009
      #2
      Re: bizhub 454e logic lockups (FA17, 0X8E1B errors recorded)

      After firmware, are you bringing the MFP up to the correct function version level? Also, on several of the e series MFPS exhibiting this problem, MFP board replacement did the trick. Emujo
      If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

        Comment

        • EarthKmTech
          Step aside, noob

          1,000+ Posts
          • May 2009
          • 2139
          #3
          Re: bizhub 454e logic lockups (FA17, 0X8E1B errors recorded)

          I've not had the FA codes at the same time but i have had MANY e series with the password only account track login failure.

          every time I have initialised the machine and formatted the hard drive and setup again and that was the end of it. Do NOT backup the account track data and reinstall it, the error will be transfered back to the machine. You must set them up again manually.

          Much like the SSD updates, the firmware appears to prevent the problem from happening but doesn't do anything on a machine with the problem already in my experience.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22930
              #4
              Re: bizhub 454e logic lockups (FA17, 0X8E1B errors recorded)

              The MFP board actually made the problem worse. It was resettable before today. Now it just doesn't accept print jobs with any of the valid Account Track ID's. Additionally the Admin password and CE password have changed to something unknown (not the original one set, or the default). Monday we're calling the hotline.

              By the way, the logins for copying is temporarily working.

              These error codes with no reference in the manual really bug the shit out of me. I guess us field techs are too stupid to diagnose our own issues, so we need the hotline to read for us. It pisses me off. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • eric
                  Technician
                  • Oct 2010
                  • 25
                  #5
                  Re: bizhub 454e logic lockups (FA17, 0X8E1B errors recorded)

                  HELLO blackcat4866
                  have you find a solution at FA17 code?
                  because l have the same thing , format the HDD and it's ok for 1 day .
                  l've called the hotline , they says : change the HDD then the MFPBOARD!
                  yourexperienseiswelcome

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22930
                      #6
                      Re: bizhub 454e logic lockups (FA17, 0X8E1B errors recorded)

                      Originally posted by eric
                      HELLO blackcat4866
                      have you find a solution at FA17 code?
                      because l have the same thing , format the HDD and it's ok for 1 day .
                      l've called the hotline , they says : change the HDD then the MFPBOARD!
                      yourexperienseiswelcome
                      The only thing that I can be fairly certain of is that the HDD and MFPB will not improve your situation. It comes and goes, and all we get is the blank looks from the reps. Sorry I can't be of more help.

                      At the last conversation there was floated the theory that it was some sort of non-print data locking up the machine. We set up WireShark and ran it for a few days. That data and the times of the lockups was sent to KM. We're still waiting for some sort of intelligent response. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • EarthKmTech
                          Step aside, noob

                          1,000+ Posts
                          • May 2009
                          • 2139
                          #7
                          Re: bizhub 454e logic lockups (FA17, 0X8E1B errors recorded)

                          I have a site with a dozen machines ALL doing this now, all E series. BW 224e-454E & C284e-C454e. Using user authentication.

                          Many different firmware versions were on them, now all running K5,

                          I will let you know of any progress made.

                          Non e 4 series on site, no problems.

                          c220 + 552BK no problem.

                          It can simply only be the account tracking/user auth or something over the network, this is the ONLY time we've ever seen this on this scale.

                          Is your customer using cisco switches ?

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 22930
                              #8
                              Re: bizhub 454e logic lockups (FA17, 0X8E1B errors recorded)

                              Originally posted by EarthKmTech
                              ...
                              Is your customer using cisco switches ?
                              I don't know the answer to that. One thing that I suggested was to temporarily change the IP address of a couple of these MFP's to see if anything changed operation-wise. I got a flat-out absolutely not. I also suggested turning off the authentication: again absolutely not. I also suggested temporarily leaving one or two MFP's off the network: again absolutely not. There's nothing like cooperation, is there?

                              Still no word from KM. I'm sure they'll call any day now ...
                              They said I was the only person having this problem. =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                                Comment

                                • allan
                                  RTFM!!

                                  5,000+ Posts
                                  • Apr 2010
                                  • 5459
                                  #9
                                  Re: bizhub 454e logic lockups (FA17, 0X8E1B errors recorded)

                                  Did you change the network speed?
                                  Stupid question. Did you use a direct connection to the machine yet?
                                  I would leave it until one of the users get that problem, then setup a laptop with the same login detail to make sure that its not the network that is fishy.

                                  If you test the login from the driver does that work?
                                  If they are using windows server that could be a cause.
                                  Whatever

                                    Comment

                                    • EarthKmTech
                                      Step aside, noob

                                      1,000+ Posts
                                      • May 2009
                                      • 2139
                                      #10
                                      Re: bizhub 454e logic lockups (FA17, 0X8E1B errors recorded)

                                      Originally posted by allan
                                      Did you change the network speed?
                                      Stupid question. Did you use a direct connection to the machine yet?
                                      I would leave it until one of the users get that problem, then setup a laptop with the same login detail to make sure that its not the network that is fishy.

                                      If you test the login from the driver does that work?
                                      If they are using windows server that could be a cause.
                                      network speed was set away from auto on one machine by the IT guy as a trial, it made no difference.

                                      It is an intermittent fault, exactly as others have experienced. Everything is working perfectly with the drivers and they are the latest versions.

                                      The customer is about to install a brand new server as this one has reached end of life (4 years) so if this issue mysteriously disappears shortly we may never know what was the actual cause.

                                        Comment

                                        • blackcat4866
                                          Master Of The Obvious

                                          Site Contributor
                                          10,000+ Posts
                                          • Jul 2007
                                          • 22930
                                          #11
                                          Re: bizhub 454e logic lockups (FA17, 0X8E1B errors recorded)

                                          Originally posted by allan
                                          Did you change the network speed?
                                          Stupid question. Did you use a direct connection to the machine yet?
                                          I would leave it until one of the users get that problem, then setup a laptop with the same login detail to make sure that its not the network that is fishy.

                                          If you test the login from the driver does that work?
                                          If they are using windows server that could be a cause.

                                          First, Thanks for your response allan.

                                          Like EarthKMTech said, it is intermittent and could take days or even two weeks to show it's ugly head. I have always been present after it happened, and a simple restart restores function. Frequently there have been partial lockups, in which copying or printing still functioned, but the opposite function would show the authentication failing. Additionally, sometimes the CE password for service mode and/or the admin password would fail. Usually a reboot restored function, but on three occasions one of these machines had to have a CE password reset with the assistance of the hotline. I don't know if any of this information is useful, but there it is. Personally I think these 454e and 554e machines are on the verge of a brain aneurysm and will just lock up permanently.

                                          Does anybody remember the Mita DC-1656 when it first came out? Perhaps three times a week our new customers would call to say the copies had gone all black. When I checked service mode every single mode setting was at zero, including the lamp intensity. Several months down the line Mita discovered that there was some sort of grounding issue, in which a single static touch from an enduser would wipe the service mode. They send us little plastic bags of those stick on static grounding brushes to stick in 4 or 5 places on the machine. To my great surprise it actually worked. I expect it to be something like that. =^..^=
                                          If you'd like a serious answer to your request:
                                          1) demonstrate that you've read the manual
                                          2) demonstrate that you made some attempt to fix it.
                                          3) if you're going to ask about jams include the jam code.
                                          4) if you're going to ask about an error code include the error code.
                                          5) You are the person onsite. Only you can make observations.

                                          blackcat: Master Of The Obvious =^..^=

                                            Comment

                                            • splblazer91
                                              Trusted Tech

                                              100+ Posts
                                              • Jul 2014
                                              • 204
                                              #12
                                              Re: bizhub 454e logic lockups (FA17, 0X8E1B errors recorded)

                                              Ive given up on these codes(fa17, fa14, c301). It has to be a FW issue on all of them but KM cant seem to figure it out.

                                                Comment

                                                • Mr Spock
                                                  Vulcan Inventor of Death

                                                  1,000+ Posts
                                                  • Aug 2006
                                                  • 2064
                                                  #13
                                                  Re: bizhub 454e logic lockups (FA17, 0X8E1B errors recorded)

                                                  The new k5 firmware has worked on several machines for me. However they are not using authentication only account track.
                                                  And Star Trek was just a tv show...yeah right!

                                                    Comment

                                                    • EarthKmTech
                                                      Step aside, noob

                                                      1,000+ Posts
                                                      • May 2009
                                                      • 2139
                                                      #14
                                                      Re: bizhub 454e logic lockups (FA17, 0X8E1B errors recorded)

                                                      checked the machines this afternoon via csrc, K5 did nothing. No less than a dozen FA17's before 830AM on one 454e!

                                                      7 others nothing today, 1 x 224e one FA17 once this morning.

                                                      It is happening before people even show up for work.

                                                      I've had some interesting responses to my escalation. I will do more investigation and report back my findings.

                                                      FYI, 1 troubled machine was left off the network for 2 days as a trial in the past, guess what, no FA17's no F..k All. Perfect.
                                                      Last edited by EarthKmTech; 08-07-2015, 10:11 AM.

                                                        Comment

                                                        • blackcat4866
                                                          Master Of The Obvious

                                                          Site Contributor
                                                          10,000+ Posts
                                                          • Jul 2007
                                                          • 22930
                                                          #15
                                                          Re: bizhub 454e logic lockups (FA17, 0X8E1B errors recorded)

                                                          Originally posted by EarthKmTech
                                                          checked the machines this afternoon via csrc, K5 did nothing. No less than a dozen FA17's before 830AM on one 454e!

                                                          7 others nothing today, 1 x 224e one FA17 once this morning.

                                                          It is happening before people even show up for work.

                                                          I've had some interesting responses to my escalation. I will do more investigation and report back my findings.

                                                          FYI, 1 troubled machine was left off the network for 2 days as a trial in the past, guess what, no FA17's no F..k All. Perfect.
                                                          That sort-of confirms the network as the source of the lockup, doesn't it? =^..^=
                                                          If you'd like a serious answer to your request:
                                                          1) demonstrate that you've read the manual
                                                          2) demonstrate that you made some attempt to fix it.
                                                          3) if you're going to ask about jams include the jam code.
                                                          4) if you're going to ask about an error code include the error code.
                                                          5) You are the person onsite. Only you can make observations.

                                                          blackcat: Master Of The Obvious =^..^=

                                                            Comment

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