Scan to Email works for certain addresses only

Collapse
X
Collapse
+ More Options
Posts
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • ksantucci
    • Jun 2025
    #1

    Scan to Email works for certain addresses only

    Hi. I have a Bizhub C450 and we're having a strange issue with our scan-to-email.

    It will send perfectly to emails from our company's main address (blank@companyname.com works), but won't send to anything else. blank@sistercompany.com or blank@gmail.com errors out.

    Is there an admin setting to okay addresses? I'm going through all the settings but I'm not finding anything.

    Thanks.
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22997
      #2
      Re: Scan to Email works for certain addresses only

      If you're scanning via port 25, most likely the enduser's IT has limited the recipient destinations to xxx@companyname.com

      It's up to the local IT to change their policy if they want emails to leave the domain. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • KenB
          Geek Extraordinaire

          2,500+ Posts
          • Dec 2007
          • 3944
          #3
          Re: Scan to Email works for certain addresses only

          Blackcat is right .

          The customer's IT needs to allow SMTP Relay on their email server.

          Not an MFP setting.
          “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

            Comment

            • wseyller
              Service Manager

              1,000+ Posts
              • Sep 2012
              • 1129
              #4
              Re: Scan to Email works for certain addresses only

              Some company's purposely do this to only allow email sent to within the domain only for security reasons

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22997
                  #5
                  Re: Scan to Email works for certain addresses only

                  Originally posted by wseyller
                  Some company's purposely do this to only allow email sent to within the domain only for security reasons
                  The idea here is that some employee could anonymously send out a contraversial document, with no way of tracking back who sent it. If the only doorway to the outside world is via a specific email, that person must tag the document with their sender's address. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • ksantucci
                      #6
                      Re: Scan to Email works for certain addresses only

                      I'm sorry for taking so long to respond. The New Years has put a big kink in operations. I've told the manager that handles the email settings (we're too small to have a proper IT dept) and we'll try that solution once this start of year crunch is past.

                      Thanks for the help.

                        Comment

                        Previous template Next
                        Working...