Bizhub 362 jams when feeding landscape but not portrait

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  • richmods
    Technician
    • Aug 2013
    • 91
    #1

    [Jamming] Bizhub 362 jams when feeding landscape but not portrait

    Hello,

    I have a weird issue with a Bizhub 362. The doc feeder (DF-620) jams everytime you try to feed it using landscape orientation but never jams when you feed it portrait style. I have verified that there are no obstructions in the paper path by manually feeding a piece of paper through it. I have tried adjusting the hinge screws and I have cleaned the photo sensors, pads, and feed tires. The jam occurs on the backside...the frontside looks like it would pass fine if it wasnt getting hung up on the back side. I am going back tomorrow with a new photo sensor but I am not convinced that is the issue...am I wrong?

    Thanks
    Tags: None
    • Don N.
      Trusted Tech

      250+ Posts
      • Nov 2011
      • 409
      #2
      Re: Bizhub 362 jams when feeding landscape but not portrait

      Originally posted by richmods
      Hello,

      The jam occurs on the backside...the frontside looks like it would pass fine if it wasnt getting hung up on the back side.

      Thanks
      I'm confused. Can you pass single sided pages?

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22927
          #3
          Re: Bizhub 362 jams when feeding landscape but not portrait

          What jam codes? =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • richmods
              Technician
              • Aug 2013
              • 91
              #4
              Re: Bizhub 362 jams when feeding landscape but not portrait

              Originally posted by Don N.
              I'm confused. Can you pass single sided pages?
              Yes, if you feed it short side first. It will not feed long side first.

                Comment

                • richmods
                  Technician
                  • Aug 2013
                  • 91
                  #5
                  Re: Bizhub 362 jams when feeding landscape but not portrait

                  Originally posted by blackcat4866
                  What jam codes? =^..^=
                  I am not getting any code...just a message saying there is a misfeed.

                    Comment

                    • allan
                      RTFM!!

                      5,000+ Posts
                      • Apr 2010
                      • 5459
                      #6
                      Re: Bizhub 362 jams when feeding landscape but not portrait

                      Paper size sensors? Get the code from service mode.
                      Whatever

                        Comment

                        • Copier Addict
                          Aging Tech

                          Site Contributor
                          10,000+ Posts
                          • Jul 2013
                          • 14351
                          #7
                          Re: Bizhub 362 jams when feeding landscape but not portrait

                          I think you have your "portrait" and "landscape" terminology mixed up. SEF is landscape, LEF is portrait.
                          Is the paper getting crinkled when it jams, or, is it just stopping?
                          If it is crinkling, check for something in the paper path. If no crinkling, check sensors.
                          Hope this helps.

                            Comment

                            • richmods
                              Technician
                              • Aug 2013
                              • 91
                              #8
                              Re: Bizhub 362 jams when feeding landscape but not portrait

                              Originally posted by copier addict
                              I think you have your "portrait" and "landscape" terminology mixed up. SEF is landscape, LEF is portrait.
                              Is the paper getting crinkled when it jams, or, is it just stopping?
                              If it is crinkling, check for something in the paper path. If no crinkling, check sensors.
                              Hope this helps.
                              it stops before it hits the glass and then crinkles as the feed roller tries to feed it through. I have already verified there is nothing in the paper path by manually passing a single sheet through using the green wheel. I also replaced the photo sensor next to the feed roller. the really weird thing (at least to me) is that I can run SEF all day long without an issue.

                                Comment

                                • blackcat4866
                                  Master Of The Obvious

                                  Site Contributor
                                  10,000+ Posts
                                  • Jul 2007
                                  • 22927
                                  #9
                                  Re: Bizhub 362 jams when feeding landscape but not portrait

                                  Originally posted by richmods
                                  I am not getting any code...just a message saying there is a misfeed.
                                  Have you printed off the Management List? It will shows all jams ... including DF jams. It's a valuable tool in troubleshooting jamming. Any jamming.
                                  =^..^=
                                  If you'd like a serious answer to your request:
                                  1) demonstrate that you've read the manual
                                  2) demonstrate that you made some attempt to fix it.
                                  3) if you're going to ask about jams include the jam code.
                                  4) if you're going to ask about an error code include the error code.
                                  5) You are the person onsite. Only you can make observations.

                                  blackcat: Master Of The Obvious =^..^=

                                    Comment

                                    • Copier Addict
                                      Aging Tech

                                      Site Contributor
                                      10,000+ Posts
                                      • Jul 2013
                                      • 14351
                                      #10
                                      Re: Bizhub 362 jams when feeding landscape but not portrait

                                      I am guessing the rear of the DF is too high. Close the DF and check the gab between the DF and the scanner bed. It should be even.
                                      Also check the white guide on the underside of the DF and make sure it hasn't bent upwards.

                                        Comment

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