Received what should have been a new board but I believe it is not. My counter was approx 4500 and is now at 167 after replacement. I have this FA14 error that happens every 5 to 10 mins. When the code came up it show a telephone number for a copier company out in texas. Just wondering if anyone had this happen to them. The copier works (besides the original issue) after having to do a HDD lock reset.
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Re: Received used MFP board from Konica Minolta C364e
A second hand board is not supposed to work if you take the manual to heart. The distributors does have a tool to reset the boards to make them act like a new one because of all the guys who did not follow the right procedure thinking that you can swop between machines for testing and then rendering both machines useless.
Geuse you can't clear it. Only put the factory data back.
Did you pay for it?Whatever -
Re: Received used MFP board from Konica Minolta C364e
I don't know anything about the cost involved. It will probably be a warranty on this one. Kmbs told me to order another board and want me to use a reset tool.
The board works otherwise except for the control panel lockup/FA14 error which happens every few minutes. We brought this one back to our shop. We already tried firmware, hdd, memory and control panel cable. Happens without any Cat5 or fax cable connected.Comment
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Re: Received used MFP board from Konica Minolta C364e
Did they explain what the reset tool is for. Is it a software or a hardware tool?WhateverComment
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Re: Received used MFP board from Konica Minolta C364e
C-FA14 thread software error. With nothing listed in solutions not helping much.WhateverComment
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Re: Received used MFP board from Konica Minolta C364e
The reset tool is a tar file that you load same as you would load firmware. File is small, only 10kb in size. After boot it would show "Data Initialization complete". Performing the Reset Tool procedure will reset all adjustments, counters, and set up will need to be performed.
I think there are a total 3 of these tar files that cover the entire 4/4e series.
That is all I know.Comment
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Re: Received used MFP board from Konica Minolta C364e
100% correct. I've used the Reset Tool when we tried a new board to solve a specific problem, and the machine gave HDD errors and wouldn't boot. The hotline directed us to re-install the original board, which then gave counter errors. My hotline rep sent me the Reset Tool. There is a procedure to follow included in a Readme file. It works as advertised.
The original specific problem still exists ... but the machine isn't a paperweight. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Received used MFP board from Konica Minolta C364e
one thing I'm not sure about is the steps I need to take in what order.
I will have three boards involved.
1st - the original board
2nd - The replacement board I received today that was used from a different copier
3rd - the new board I will receive tomorrow that will hopefully fix my issue.
I was under assumption that I would remove the 2nd board and install the 3rd board. Before booting up I would run the reset tool. I would then boot up with firmware and do the machine type fix and follow the remaining steps of replacing the mfp board.
Or
Do I have to put the 1st board in then do the reset tool. Get it back up and running. Then replace with the 3rd board using the normal replacement steps?
The instructions for the reset tool seem to say that the tool is run after replacing the mfp board not before so I'm not sure what to do in my situation.Comment
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Re: Received used MFP board from Konica Minolta C364e
Excellent question.
Install the MFP board that you would like to use. Run the Reset Tool. Continue with the instructions to re-load the firmware. I took some notes from my experiences if you'd like them.
So just choose which board that you'd like to use. The 3rd one should be initialized, essentially the Reset Tool already run for you.
The specific problem that I was trying to fix was the machine not recognizing Account Track passwords, CE password, and Admin password. I did run through the CE password reset a couple times, but you shouldn't have to.
Does that help? =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Received used MFP board from Konica Minolta C364e
I checked the Machine and Type settings and they were at "00", so I needed to make selections.
Good luck. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Received used MFP board from Konica Minolta C364e
Thanks I will need it.Comment
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Re: Received used MFP board from Konica Minolta C364e
So they sent me not one but two MFP boards and they are NEW not (Cleansed)
So I install a new board and did the reset tool.
I had to setup the adf and fax card back up and other stuff like date and serial numbers. The serial numbers in service mode were not correct.
Also I noticed that error codes from the last board were still in there from the copier somewhere in Texas.
But the same issue still persist.
With kmbs on the phone:
1. Confirmed HDD has not been replaced, only disconnected.
2. Tried to unset HDD but it would not.
3. Replaced the HDD with a new one.
4. New HDD would not unset.
5. Performed a clear all data to unset the HDD.
6. Machine required a HDD lock password reset.
7. Perform a logical format.
8. Reboot the machine.
9. Perform a clear all data
Also we did a SSD logical format at some point.
10. Re-enable the HDD.
11. Reboot the machine.
12. The machine again required a lock HDD password.
12. Perform a logical HDD.
13. Reboot one last time.
14. Machine now locks up almost immediately.
15. Rebooted and machine locks up again along with the HDD lock reset password.
16. Unplugged HDD and rebooted, the machine still boots up and then asks for the lock password reset, shortly thereafter it locks up.
17. Plugged HDD back in and was able to print a management list.
18. Machine is still showing old data from the "cleansed" MFPB that was originally placed in the machine.
19. The MFPB has written to the SSD and is not clearing.
20. Consulted with SSD staff and ESS.
So now I'm am waiting on a SSD board.Comment
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Re: Received used MFP board from Konica Minolta C364e
You have my sympathy. Don't you just love the "e" series machines?
Yeah. Me either. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Received used MFP board from Konica Minolta C364e
That's not all I had to deal with. We brought the C364e into our shop and they gave a bizhub 362 as a loaner. No color print or scan. No SSL for me to setup email scanning and does not scan to their server 2012 folders. They realize this after I spoke up and they at least then exchange it for a C353 as a loaner which is now setup similar to C364e.Comment
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