Konica Minolta Bizhub 352

[kriss]

Re: Konica Minolta Bizhub 352

I had a similar problem wit a B601 after swapping out the CF cards on 2 machines. The only way i could get back into admin was to do a CF card recovery.

Dont know if this is of any relevance.

Thanks Alan but how would I do that here?

thanks,

kris

[allan]

Re: Konica Minolta Bizhub 352

No that would not help i checked the manual on this machine and the only thing i can think of is that the enhanced security features are turned on which would not allow you to use a password that has already been used or not in the format specified.

Things you can clear on the machine is All Data, HHD and NVRAM. Hope some one knows the right procedure to follow to get you out of your jam otherwize a MFPB change would probably do the trick.

Is the machine on DHCP?

[kriss]

Re: Konica Minolta Bizhub 352

No that would not help i checked the manual on this machine and the only thing i can think of is that the enhanced security features are turned on which would not allow you to use a password that has already been used or not in the format specified.

Things you can clear on the machine is All Data, HHD and NVRAM. Hope some one knows the right procedure to follow to get you out of your jam otherwize a MFPB change would probably do the trick.

Is the machine on DHCP?

Yes the router would automatically assign an ip address to the copier. I can modify that however.

What are you thinking, or what would a MFPB change do?

Thanks,

Kris

[allan]

Re: Konica Minolta Bizhub 352

Can you login on PSWC? I guess not. What do you need to change on the machine? Its an expensive dinosaur the running costs is very high. I scrap working ones for that reason.

[kriss]

Re: Konica Minolta Bizhub 352

Can you login on PSWC? I guess not. What do you need to change on the machine? Its an expensive dinosaur the running costs is very high. I scrap working ones for that reason.

Just need to change the IP address it is set at 192.200.9.98

I would like it to start with 198.xxxxxx

So I have to get that IP address changed.

[allan]

Re: Konica Minolta Bizhub 352

If DHCP is working then the router is assigning the IP. Is the router on the 192 range?

Is DHCP working?
Can you login to PSWC?

[kriss]

Re: Konica Minolta Bizhub 352

If DHCP is working then the router is assigning the IP. Is the router on the 192 range?

Is DHCP working?
Can you login to PSWC?

no router is on the 198 range

What is pswc?

Thanks,

Kris

[allan]

Re: Konica Minolta Bizhub 352

You know it but not by the abbreviation. Use a crossover cable from a pc or laptop set to the same range as the MFP to access the embedded web function. set the Pc/Laptop to Say 192.200.9.252 and then type the device ip into the web browser. See if the admin password works from there by login in.

[kriss]

Re: Konica Minolta Bizhub 352

You know it but not by the abbreviation. Use a crossover cable from a pc or laptop set to the same range as the MFP to access the embedded web function. set the Pc/Laptop to Say 192.200.9.252 and then type the device ip into the web browser. See if the admin password works from there by login in.

Ok will try when im back in office in next few hours

Can I also go into service mode and reset the admin password with the browser?

[allan]

Re: Konica Minolta Bizhub 352

I suspect that you would not be able to login, but it is worth a shot. you can change the IP from there.

[RRodgers]

Re: Konica Minolta Bizhub 352

For giggles I'd try flashing it then try changing the admin password.

[allan]

Re: Konica Minolta Bizhub 352

Yea its worth a shot but its not supposed to change configuration.

[kriss]

Re: Konica Minolta Bizhub 352

Yea its worth a shot but its not supposed to change configuration.

Hi guys,
thanks for the support.

i have not been able to try the solution because we had a medical emergency.
i will try it in the morning.
by the way. What would flashing it do? And how would it be done?

thanks,

kris

[allan]

Re: Konica Minolta Bizhub 352

That would be to reload the firmware on the machine. You need a very specific compact flash card, cygwin software tool and appropriate firmware.
If you are not familiar with this then get a Konica Minolta tech to preform that or fix the issue.

[Foxhound]

Re: Konica Minolta Bizhub 352

Still looking around if i find anything i will add. eventually you will need to just reformatt the hdd.



Solution ID
TAUS0700397EN* Solution Usage
Description
ADMINISTRATOR PASSWORD NOT VALID DUE TO UNAUTHORIZED ACCESS message.
Solution
CAUSE: Machine data has been corrupted.
SOLUTION: Remove all four image units and perform a Data Clearin Service Mode, System 1, Initialization.
WARNING : FAILURE TO REMOVE THE IMAGE UNITS WILL RESULT IN HAVING TO REPLACE THEM.