C224e Account Track

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • KEN
    Technician
    • Feb 2011
    • 13

    C224e Account Track

    Hi I have a customer who has just upgraded from C220 to C224e they were using account track for print and copy
    i set up account track exactly as before using same names and passwords but have failed to get the print side to work just
    get flashing blue light then no output ???
    Am i missing something. any help appriciated
  • suomi
    Trusted Tech

    100+ Posts
    • Oct 2008
    • 152

    #2
    Re: C224e Account Track

    Driver version??? New driver version is 5.1.3

    Comment

    • allan
      RTFM!!

      5,000+ Posts
      • Apr 2010
      • 5445

      #3
      Re: C224e Account Track

      If you click on verify does that succeed? I always make sure to redo obtain device information to make sure it picks up the device config.
      Whatever

      Comment

      • avecosat
        Trusted Tech

        250+ Posts
        • Jun 2012
        • 298

        #4
        Re: C224e Account Track

        Change a new driver ....sure

        Comment

        • BHM
          Trusted Tech

          Site Contributor
          100+ Posts
          • Feb 2011
          • 126

          #5
          Re: C224e Account Track

          Yes, you must be using the correct driver for that model. Also if you go to the configure tab in the driver, the correct model number needs to be selected as well as account track enabled.

          Do not rely on the "auto obtain device configuration" to function properly. Sometimes you have to manually select the model and account track settings. Also new 224 series firmware does not play well with older version drivers especially when account track is enabled.

          Comment

          • blackcat4866
            Master Of The Obvious

            Site Contributor
            10,000+ Posts
            • Jul 2007
            • 22652

            #6
            Re: C224e Account Track

            wseyller explained this to me recently. The short version? When Account Track is ON, the print driver uses a pre-determined encryption phrase based on the model number. If you use the wrong driver and Account Track, the wrong encryption phrase is used, and communication fails. Read for yourself if you like:



            I hope I got that right. =^..^=
            If you'd like a serious answer to your request:
            1) demonstrate that you've read the manual
            2) demonstrate that you made some attempt to fix it.
            3) if you're going to ask about jams include the jam code.
            4) if you're going to ask about an error code include the error code.
            5) You are the person onsite. Only you can make observations.

            blackcat: Master Of The Obvious =^..^=

            Comment

            • BHM
              Trusted Tech

              Site Contributor
              100+ Posts
              • Feb 2011
              • 126

              #7
              Re: C224e Account Track

              Originally posted by blackcat4866
              wseyller explained this to me recently. The short version? When Account Track is ON, the print driver uses a pre-determined encryption phrase based on the model number. If you use the wrong driver and Account Track, the wrong encryption phrase is used, and communication fails. Read for yourself if you like:



              I hope I got that right. =^..^=



              That sounds accurate. The 224, 284 and 364 all use the same driver but if you select the wrong model in the configure tab, account track will not function properly.

              Comment

              Working...