Bizhub C364e Jam Code: 20-02

[femaster]

Re: Bizhub C364e Jam Code: 20-02

Well, this thread came in quite handing about a week and a half ago. I myself, didn't bother buying new springs or adding washers, etc. What I did was take all three springs off, shrink the hook loops down at both ends of each spring with my needle nose pliers. I then had to slightly trim the end of the hook in order to have an opening wide enough for them to be reinstalled. I put them back in, put everything back together, and no more jams.

I effectively shrank the spring, creating a higher tension when installed. Customer was getting multiple jams a day (20+), and has not had a single jam in the last week and a half. A free repair, no parts needed, just a bit of time...

Just thought I'd post an update. It's been over a year now since shrinking the springs on this particular machine, and still not a single J2002 since. I've done this to at least another 5 machines since, and they are all jam free as well.

While not the fastest method listed here, it is the cheapest. It costs nothing at all but a little bit of time.

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[lazymangr]

Re: Bizhub C364e Jam Code: 20-02

had the same issue on customer today. jam 20-02 on second tray. had already the grey rollers. i added the springs update didnt work. but worked with the installation with washers on the screws. thank you!

[Genotrom]

Re: Bizhub C364e Jam Code: 20-02

Hi, do you think if I put a thickness of paper or tape, I could solve the problem? It is very similar to your description. I have a bizhub C364e with several 20-02. This happens especially with A3.

[lazymangr]

Re: Bizhub C364e Jam Code: 20-02

I think it needs thickness more than 1 paper. Try fold it 2 or 3 times

[zeckryyu]

Re: Bizhub C364e Jam Code: 20-02

Please see the attached pdf.
I was fortunate enough to run into this issue again today so I modded it and took fresh pictures. Also note that the springs mentioned in HoonBoy's post are definitely in need of replacement which may have also solved the jam issue however I have not ordered any yet.

[ATTACH]28327[/ATTACH]

Hi...can i have the attached pdf for the modified?.it seem i had the same problem as you all here,and i tried change the feeding unit tray 2 ,it still gave jam code 20-02,mostly when printing in a3.

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[femaster]

Re: Bizhub C364e Jam Code: 20-02

Hi...can i have the attached pdf for the modified?.it seem i had the same problem as you all here,and i tried change the feeding unit tray 2 ,it still gave jam code 20-02,mostly when printing in a3.

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Just click the words, "Attachment 28327" in the post you quoted. It is a link, and clicking it should download the PDF attachment you are after. I just tried it and it worked for me.

[tsbservice]

Re: Bizhub C364e Jam Code: 20-02

Just click the words, "Attachment 28327" in the post you quoted. It is a link, and clicking it should download the PDF attachment you are after. I just tried it and it worked for me.

No problem to download either can be low post count restrictions.

[Walterj]

[peterxu256]

Re: Bizhub C364e Jam Code: 20-02

Please see the attached pdf.
I was fortunate enough to run into this issue again today so I modded it and took fresh pictures. Also note that the springs mentioned in HoonBoy's post are definitely in need of replacement which may have also solved the jam issue however I have not ordered any yet.

[ATTACH]28327[/ATTACH]

I must add some comments on your method and let our Tech folks know that your Re-work method is much better than others, I recently did KM C368 with Same Issue, the machine condition looked like brand-new. I must say the Structure of Side-door Design has some defective not improving at all. The Spring is not main issue whatever is new or old style. the Root cause is the Gap between the Side-Door and Transporting Rollers. Modifying the spring on site is much risk job, in case the black plastic hook broken, or spring bouncing out while re-installing, in addition to that modifying the spring is not guaranteed to solve the issue, the tension of spring is already tighten and length is fixed with numbers of coils.