C253 Operational Question

[Solotime]

On a service call yesterday and the customer asked me why their C253 with 519 Finisher will not offset stack when printing from the computer. It seems to work on single sided but does not offset stack when printing 2 sided sets. It will do it when copying 2 sided just not when printing from the PC. Any ideas?

[copytechman]

Re: C253 Operational Question

On a service call yesterday and the customer asked me why their C253 with 519 Finisher will not offset stack when printing from the computer. It seems to work on single sided but does not offset stack when printing 2 sided sets. It will do it when copying 2 sided just not when printing from the PC. Any ideas?

If you've installed the correct driver there should be an offset checkbox under the basic tab. it may not be checked by default.

Regards!

A.

[Solotime]

Re: C253 Operational Question

[QUOTE=copytechman;463154]If you've installed the correct driver there should be an offset checkbox under the basic tab. it may not be checked by default.

Regards!

Yes that box is checked. Driver is current PCL driver from KM

[copytechman]

Re: C253 Operational Question

Is machine and finisher firmware up to date?

Regards!
A.

[Solotime]

Re: C253 Operational Question

Not sure on the firmware level but their C552 with a booklet finisher does the same thing....

[copytechman]

Re: C253 Operational Question

Thats.. odd.... driver is supposed to override anything else.... how are the multiple jobs sent? If using word, don't use words collate function. Use the drivers especially when printing multiple sets... Using words collate function can cause weird issues with multicopy sets... I believe there is an offset each job setting @ the control panel too if I remember right... I may be mistaken tho.

Regards!
A.

[Solotime]

Re: C253 Operational Question

They are printing from Word and Publisher. Both programs do the same thing. Looking into the offset each job setting....

[allan]

Re: C253 Operational Question

Go in on PSWC and check your printer settings there. Had problems with drivers not doing what they should when its set to double sided there.

[JR2ALTA]

Re: C253 Operational Question

Word and Publisher have their own 'Page Setup' boxes that override (screw up) everything.

[JasonSBE]

[habik]

Re: C253 Operational Question

They are printing from Word and Publisher. Both programs do the same thing. Looking into the offset each job setting....

As suggested above, uncheck the collate box in MS printer dialog.


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[Victor285]

Re: C253 Operational Question

On a service call yesterday and the customer asked me why their C253 with 519 Finisher will not offset stack when printing from the computer. It seems to work on single sided but does not offset stack when printing 2 sided sets. It will do it when copying 2 sided just not when printing from the PC. Any ideas?

Sounds like the options aren't configured properly in the PCL driver. You might want to check in properties window of the driver, go to configure tab and see if the duplex and correct finisher are checked. Apply and OK out of configure tab & properties window. Then If you go back into printing preferences, see if you can select the features. If they are greyed out, you probably do not have the device configured properly.

Good Luck,
Vic