C224e Wont wake when printing

[barber782]

Hi everyone,

We have a customer with a C224e that does not wake and print from sleep mode.
Firmware is J6.

Cheers

[Blizzoo]

Re: C224e Wont wake when printing

You can disable Sleep Mode from SM until FW upgrade.

I recently did that on a 224e Bw with same issue.

[CompyTech]

Re: C224e Wont wake when printing

You can disable Sleep Mode from SM until FW upgrade.

I recently did that on a 224e Bw with same issue.

Thanks. This is a good Idea. We have some customers stating machines are not coming up from sleep properly. Naturally we cannot produce this issue. Newer firmware supposedly was supposed to fix this but, has not apparently..

[kingarthur]

Re: C224e Wont wake when printing

there's a bulletin...go to "admin settings", "system settings", "power save settings", set "enter power save mode" to "NORMAL", then go to 2/2 and change "power consumption in sleep mode" to "DISABLED"....

[SmellsHot]

Re: C224e Wont wake when printing

All new "4e" models come with the weekly timer setting enabled. This can be a pain in the ass when people are trying to use the machine during off hours. I'd make sure that the weekly timer is disabled.

[neil greenhough]

Re: C224e Wont wake when printing

Had a similar problem with the overcomplicated energy/power saving system. The customers machine would not wake up when a print job was sent to it. I switched -Power consumption in sleep mode to disable. This ensures that the machine wakes up on receiving data. Also the sensitivity of the touch screen can be adjusted if the problem is a non responsive screen.