bizhub 654e with intermittent C9401

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  • blackcat4866
    Master Of The Obvious
    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22588
    #1

    bizhub 654e with intermittent C9401

    I've got a long list of possibilities, and I'm ranking them like this:

    1) CCDB: 40%
    2) Flat Cable: 20%
    3) SCDB: 20%
    4) Inverter: 10%
    5) Lamp: 5%
    6) something else: 4%
    7) MFPB: 1/2%
    8) firmware: 1/2%

    The threads seem to be leaning towards the CCDB. It clears, but returns within a week.

    I've got a very attentive keyop so if there were any quality samples to be had, I would have them. The lamp consistently lights, nice and brightly. I've done all the free and easy stuff: Firmware, and reseating connectors all the way back to the MFPB.

    Have I missed anything? How about the rankings? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=
    Tags: None
    • splblazer91
      Trusted Tech
      100+ Posts
      • Jul 2014
      • 204
      #2
      Re: bizhub 654e with intermittent C9401

      So far all the ones Ive fixed (8) have been CCD replacement and latest firmware combo. Make sure you do them together or you could get a different error code for a CCD Mismatch. Unfortunately KM is not replacing these free of charge either. Costing us a fortune.

        Comment

        • blackcat4866
          Master Of The Obvious
          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22588
          #3
          Re: bizhub 654e with intermittent C9401

          Thanks splblazer. Just to clarify, are you recommending that I re-load the firmware following the CCD replacement? It's already current at K2. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • splblazer91
              Trusted Tech
              100+ Posts
              • Jul 2014
              • 204
              #4
              Re: bizhub 654e with intermittent C9401

              If you are at K2 then you should be fine.

                Comment

                • Laserbeam
                  Trusted Tech
                  100+ Posts
                  • Aug 2011
                  • 152
                  #5
                  Re: bizhub 654e with intermittent C9401

                  Hello,

                  I have the same problem with 654e, 2-3 times a week code C-9401 appears. First I replaced the ADF-cable with a modified one (pn A3CEN11711) but unfortunatelly without success. Could it be the CIS ??? Or should I now replace the CCD?

                  Or there are new findings in the meantime?

                    Comment

                    • habik
                      Service Manager
                      Site Contributor
                      1,000+ Posts
                      • Apr 2010
                      • 2015
                      #6
                      Re: bizhub 654e with intermittent C9401

                      Originally posted by Laserbeam
                      Hello,

                      I have the same problem with 654e, 2-3 times a week code C-9401 appears. First I replaced the ADF-cable with a modified one (pn A3CEN11711) but unfortunatelly without success. Could it be the CIS ??? Or should I now replace the CCD?

                      Or there are new findings in the meantime?


                      What firmware are you on at this moment?
                      .OK Google! ... will I need Berrocca this morning?
                      Firmwares HERE

                        Comment

                        • blackcat4866
                          Master Of The Obvious
                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22588
                          #7
                          Re: bizhub 654e with intermittent C9401

                          Originally posted by Laserbeam
                          Hello,

                          I have the same problem with 654e, 2-3 times a week code C-9401 appears. First I replaced the ADF-cable with a modified one (pn A3CEN11711) but unfortunatelly without success. Could it be the CIS ??? Or should I now replace the CCD?

                          Or there are new findings in the meantime?


                          The C9401 is usually caused by the CCDB + firmware.
                          The C9402 is usually caused by the CIS senor harness.

                          What code are you getting? =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • Laserbeam
                              Trusted Tech
                              100+ Posts
                              • Aug 2011
                              • 152
                              #8
                              Re: bizhub 654e with intermittent C9401


                              @ blackcat4866
                              I get the code C-9401


                              @ habik
                              Firmware Ver. G20-M0

                                Comment

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