faxes coming out landscape

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  • c3102
    Junior Member
    • Aug 2014
    • 3
    #1

    faxes coming out landscape

    Hi All,

    I have a c454e with FK511 , when faxing the image turns to landscape at the receiving end. Its definetly on the copier side because when I fax and then cancel the job right away , I get a confirmation letter with the image attached showing the image sent in landscape. Only happens when faxing. Regular scanning and copying are normal.

    Also when I initialized the fax it seems that the first fax will come out normal(potrait) but then everything after that turns back to landscape.


    Firmware is K2, modem already swapped, and fax has been initialized from the service mode, disable option board on/off.
    Tags: None
    • c3102
      Junior Member
      • Aug 2014
      • 3
      #2
      Re: faxes coming out landscape

      Just to be clear , scanned image in portrait orientation will turn to landscape and landscape into portrait.

        Comment

        • Guest
          #3
          Re: faxes coming out landscape

          I'm dealing with this exact same issue.

          Bizhub 454e, running J6 firmware at the moment.

          I tested a one page fax 19 times. 14 of those were turned 90 degrees and shrunk on receiving side.
          Those were all through the adf.

          I did the same test on the glass, all were perfect.

          Fax board has been replaced. ADF width adjustment is good. Though I had to replace the variable resistor early on.

          It's being suggested to format the HDD, then possibly replace the MFP board.

          Would love to hear if anyone else has seen this.

          Sent from my SM-N900V using Tapatalk

            Comment

            • c3102
              Junior Member
              • Aug 2014
              • 3
              #4
              Re: faxes coming out landscape

              MFP board replacement, I hope not....Did you open an ssd ticket and that is what is being suggested ? I am about to go that site and I am going to try to change the copier and scan/fax settings to default. Maybe something was change and I am not able to see it. I can also maybe format the drive but I have to whip up the laptop to save all address info.
              I been putting off going there since there is a work-around , they are sending all faxes landscape which get flipped to portrait.


              Regarding mine, I scanned on the glass and it also flipped only for faxes .

                Comment

                • Guest
                  #5
                  Re: faxes coming out landscape

                  Finally fixed this.
                  Doc feeder originally needed a variable resistor. I replaced the doc feeder control board as well. But I never ran any adjustments besides the width adjustment.
                  Since then, I replaced mfp board (no change), logical hdd format (no change), performed an All Clear (no change).
                  On a whim, I ran all the doc feeder adjustments that use the A4 sheet that comes with the feeder.
                  That took care of it.

                    Comment

                    • techie0419
                      Technician
                      • Apr 2017
                      • 36
                      #6
                      Re: faxes coming out landscape

                      Hey,
                      I'm dealing with this on a C368. I tried doing the ADF setup with the A4 paper, but it's still having the issue with rotating the faxes. I'm double checking the settings against another machine in the same building, but I'm wondering if I need to replace the DFCB and then redo the ADF settings to duplicate your success... It's weird that it'll happen all of a sudden, apparently with users not doing anything different or changing anything. (Checking settings just to cover bases.)

                      Originally posted by rayclouthier
                      Finally fixed this.
                      Doc feeder originally needed a variable resistor. I replaced the doc feeder control board as well. But I never ran any adjustments besides the width adjustment.
                      Since then, I replaced mfp board (no change), logical hdd format (no change), performed an All Clear (no change).
                      On a whim, I ran all the doc feeder adjustments that use the A4 sheet that comes with the feeder.
                      That took care of it.

                        Comment

                        • srvctec
                          Former KM Senior Tech

                          500+ Posts
                          • Oct 2009
                          • 827
                          #7
                          Re: faxes coming out landscape

                          Originally posted by techie0419
                          Hey,
                          I'm dealing with this on a C368. I tried doing the ADF setup with the A4 paper, but it's still having the issue with rotating the faxes. I'm double checking the settings against another machine in the same building, but I'm wondering if I need to replace the DFCB and then redo the ADF settings to duplicate your success... It's weird that it'll happen all of a sudden, apparently with users not doing anything different or changing anything. (Checking settings just to cover bases.)
                          Sounds like you need to run the ADF guide width adjustment which can be found in the SM.
                          Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.

                            Comment

                            • Synthohol
                              Certified Konica Expert

                              Site Contributor
                              5,000+ Posts
                              • Mar 2016
                              • 5544
                              #8
                              We know a thing or two because we've seen a thing or two.
                              The medication helps though...

                                Comment

                                • tsbservice
                                  Field tech

                                  Site Contributor
                                  5,000+ Posts
                                  • May 2007
                                  • 7712
                                  #9
                                  Re: faxes coming out landscape

                                  In case of DF-704 check and clean dirty PS6 reflector.
                                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                    Comment

                                    • rrrohan
                                      Service Manager

                                      Site Contributor
                                      1,000+ Posts
                                      • Sep 2011
                                      • 1976
                                      #10
                                      Re: faxes coming out landscape

                                      Originally posted by tsbservice
                                      In case of DF-704 check and clean dirty PS6 reflector.
                                      Ive had this

                                      Because scans worked ok and it was only faxing that had the issue I just intial the fax setting and that solved it

                                      C308 always scans faxes in landscape not portrait - Copytechnet.com
                                      https://www.copytechnet.com/forums/konica-minolta/136044-c308-always-scans-faxes-landscape-not-portrait.html?136044=#post724650
                                      Last edited by rrrohan; 12-05-2019, 02:35 AM.

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