Konica c360 video file installation

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  • Lasersupplies
    Trusted Tech
    • Jul 2011
    • 221
    #1

    Konica c360 video file installation

    i have one by Konica C360 which has been formatted before it arrived at our premises. As everyone know this causes the device to throw up "no animation guide available". So i logged onto the service menu>system 2>install data and i see the 3 files, voice/video/ocr dictionary that i received off KM. My problem is, the start button does not seem to turn blue to give me the option to execute the files. Has anyone come across this and if so know the workaround.

    Many thanks

    Also i have seen a few people as for this file on the forums. If anyone is ever stuck, drop me a pm and ill fire you it across.

    Regards
    Tags: None
    • MFPs R Now PCs
      MFP Tech & I.T. Manager

      100+ Posts
      • Jul 2011
      • 156
      #2
      Re: Konica c360 video file installation

      Ensure the HDD is "Set" in Tech Mode and perform at least the "Logical" format yourself, again?

      If that doesn't do it, flash the firmware and try again.

      Good Luck!
      It does not matter how slowly you go as long as you do not stop. –Confucius

        Comment

        • Lasersupplies
          Trusted Tech
          • Jul 2011
          • 221
          #3
          Re: Konica c360 video file installation

          Originally posted by MFPs R Now PCs
          Ensure the HDD is "Set" in Tech Mode and perform at least the "Logical" format yourself, again?

          If that doesn't do it, flash the firmware and try again.

          Good Luck!
          I done another format of the drive and there it was, i now had the option to install the file.

          I should have tried this again but sometimes words of wisdom from others is exactly whats needed.

          Thanks for your help

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22930
              #4
              Re: Konica c360 video file installation

              Originally posted by Lasersupplies
              I done another format of the drive and there it was, i now had the option to install the file.

              I should have tried this again but sometimes words of wisdom from others is exactly whats needed.

              Thanks for your help
              Congratulations. Keep in mind that if you do select to do the Physical format it can take a very long time to complete. I've left a machine overnight.
              =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • Bob Wescott
                  Technician
                  • Sep 2013
                  • 14
                  #5
                  Re: Konica c360 video file installation

                  Originally posted by Lasersupplies
                  i have one by Konica C360 which has been formatted before it arrived at our premises. As everyone know this causes the device to throw up "no animation guide available". So i logged onto the service menu>system 2>install data and i see the 3 files, voice/video/ocr dictionary that i received off KM. My problem is, the start button does not seem to turn blue to give me the option to execute the files. Has anyone come across this and if so know the workaround.

                  Many thanks

                  Also i have seen a few people as for this file on the forums. If anyone is ever stuck, drop me a pm and ill fire you it across.

                  Regards

                  The movie data has to load from service mode. I can send you steps if you need them.

                    Comment

                    • emujo
                      Field Supervisor

                      2,500+ Posts
                      • Jun 2009
                      • 3009
                      #6
                      Re: Konica c360 video file installation

                      Just to eliminate confusion, Movie, Voice, OCR and loadable device drivers can be loaded from any USB port, including the service mode port (as long as you don't attempt to power on the MFP with the USB device in the port). Emujo
                      If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

                        Comment

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