C364 Missing addresses in web

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  • wseyller
    Service Manager

    1,000+ Posts
    • Sep 2012
    • 1129
    #1

    C364 Missing addresses in web

    C364 non E. Has G00-72

    There are 22 addresses all email except for one SMB.

    Only 5 show up in web connection whether logged in as public user or admin. Doesn't matter what browser is used. This is the only bizhub they have.

    I removed in with customer but I am going out there this week.

    Should I just wipe them out and start over. This is strange to me and have never seen this happen before.

    Sent from my XT1254 using Tapatalk
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22941
      #2
      Re: C364 Missing addresses in web

      Yes. Something similar happens commonly on Kyocera's. After several years of using the same programmed addressbook entries sometimes they become inoperative. The data looks correct on the MFP screen. All I do is erase that entry and reprogram it. My guess is that certain sectors of the HDD become corrupt. By re-writing the data is stored in different locations. Personally I would not do a backup. Storing and re-loading corrupt data seems counterproductive. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • JR2ALTA
          Service Manager

          Site Contributor
          1,000+ Posts
          • Feb 2010
          • 2028
          #3
          Re: C364 Missing addresses in web

          I would directly attach your laptop. They made just need to clear their cache.

            Comment

            • allan
              RTFM!!

              5,000+ Posts
              • Apr 2010
              • 5459
              #4
              Re: C364 Missing addresses in web

              I have seen that all the email users would not show if the SMTP settings in set to disabled but that seems unrelated.
              Does all the address show on the machine panel?
              Whatever

                Comment

                • wseyller
                  Service Manager

                  1,000+ Posts
                  • Sep 2012
                  • 1129
                  #5
                  Re: C364 Missing addresses in web

                  I went onsite. All of the address show in the fax/scan area and they show up in the one touch entry settings on the control panel.

                  When I view it with my laptop via web connection only 5 addresses show. Also if you print the one touch list from the copier it only shows the 5 one touches.

                  I deleted them all. I had to do it from the control panel. Then I entered them all back in with web connection and all seems good now.

                  Just thought it was strange.

                  Sent from my XT1254 using Tapatalk

                    Comment

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