Windows 10 Usercodes Issue

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  • ledoux
    Technician

    50+ Posts
    • May 2009
    • 75
    #1

    Windows 10 Usercodes Issue

    I've seen this a few times now with some accounts that have jumped on the Windows 10 upgrade. If the driver is set to "Prompt for Account Code", Printing via Microsoft Office Suite or the Built in PDF Viewer, the code is not getting transmitted with the print job. You will get an account ID error. If you save the code in the driver everything works great. Has anybody else found a workaround for this? I've got a ticket open with tech support right now just wanted to see if anybody else has found a solution.

    So far Windows 10 hasn't been that bad for me just a few things here or there. I do get a chuckle out of it worked before I upgraded now the Printer is messed up!
    “Boring damned people. All over the earth. Propagating more boring damned people. What a horror show. The earth swarmed with them.” Buk
    Tags: None
    • darry1322
      Senior Tech

      Site Contributor
      500+ Posts
      • Oct 2010
      • 817
      #2
      Re: Windows 10 Usercodes Issue

      Have you tried checking "print directly to device" in the advanced tab of the driver properties?

        Comment

        • sdrawkcab
          Confused & Bewildered

          250+ Posts
          • Jun 2009
          • 317
          #3
          Re: Windows 10 Usercodes Issue

          My understanding is that when a computer upgrades to Win 10, the installed TCP IP ports are changed to WSD ports. WSD ports don't support snmp, so the codes don't prompt, changing it back to TCP IP should fix the problem.
          Last edited by sdrawkcab; 10-08-2015, 01:28 AM. Reason: spelling
          Some days, it's just not worth chewing through the restraints

            Comment

            • ZOOTECH
              Senior member of CRS

              Site Contributor
              2,500+ Posts
              • Jul 2007
              • 3374
              #4
              Re: Windows 10 Usercodes Issue

              Originally posted by sdrawkcab
              My understanding is that when a computer upgrades to Win 10, the installed TCP IP ports are changed to WSD ports. WSD ports don't support snmp, so the codes don't prompt, changing it back to TCP IP should fix the problem.
              HATE those WSD ports.
              "You can't trust your eyes, if your mind is out of focus" --

                Comment

                • tmaged
                  Owner/Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Oct 2008
                  • 1858
                  #5
                  Re: Windows 10 Usercodes Issue

                  Darry is correct, it's a known issue.
                  Hope that helps !
                  -Tony
                  www.dtios.com
                  Become a fan on Facebook

                    Comment

                    • darry1322
                      Senior Tech

                      Site Contributor
                      500+ Posts
                      • Oct 2010
                      • 817
                      #6
                      Re: Windows 10 Usercodes Issue

                      Originally posted by sdrawkcab
                      My understanding is that when a computer upgrades to Win 10, the installed TCP IP ports are changed to WSD ports. WSD ports don't support snmp, so the codes don't prompt, changing it back to TCP IP should fix the problem.

                      I'll have to keep an eye out for this one.

                        Comment

                        • ledoux
                          Technician

                          50+ Posts
                          • May 2009
                          • 75
                          #7
                          Re: Windows 10 Usercodes Issue

                          Originally posted by darry1322
                          Have you tried checking "print directly to device" in the advanced tab of the driver properties?
                          That did it, thanks for the help!!
                          “Boring damned people. All over the earth. Propagating more boring damned people. What a horror show. The earth swarmed with them.” Buk

                            Comment

                            • tmaged
                              Owner/Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Oct 2008
                              • 1858
                              #8
                              Re: Windows 10 Usercodes Issue

                              Has anyone tested the KX driver that was released Friday to see if the issue was fixed ?

                              When I talked with the hotline, they sad it should be fixed in the next release. I couldn't find anything in the notes regarding a fix though.
                              Hope that helps !
                              -Tony
                              www.dtios.com
                              Become a fan on Facebook

                                Comment

                                • qbert69
                                  Service Manager

                                  1,000+ Posts
                                  • Mar 2013
                                  • 1152
                                  #9
                                  Re: Windows 10 Usercodes Issue

                                  DAMN WSD TO HELL!!!

                                  REACH FOR THE STARS!!!
                                  Konica Minolta Planetariums!
                                  https://www.konicaminolta.com/planet...gma/index.html

                                    Comment

                                    • jmaister
                                      certified scrub

                                      Site Contributor
                                      500+ Posts
                                      • Aug 2010
                                      • 755
                                      #10
                                      Re: Windows 10 Usercodes Issue

                                      Originally posted by qbert69
                                      DAMN WSD TO HELL!!!

                                      you could disable WSD printing, even Win 7 has been known to hunt for WSD printers.
                                      Idling colour developers are not healthy developers.

                                        Comment

                                        • KenB
                                          Geek Extraordinaire

                                          2,500+ Posts
                                          • Dec 2007
                                          • 3945
                                          #11
                                          Re: Windows 10 Usercodes Issue

                                          I don't think WSD was ever meant for today's intelligent printers and MFPs.

                                          It may be OK for very basic desktop printers, but that's it.

                                          I had an Equitrac install a few months ago where the customer's IT guy insisted on the WSD ports when he installed on the print server.

                                          Had to change 14 print queues over to IP ports so that Equitrac would work.
                                          “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                                            Comment

                                            • jmaister
                                              certified scrub

                                              Site Contributor
                                              500+ Posts
                                              • Aug 2010
                                              • 755
                                              #12
                                              Re: Windows 10 Usercodes Issue

                                              Originally posted by KenB
                                              I don't think WSD was ever meant for today's intelligent printers and MFPs.

                                              It may be OK for very basic desktop printers, but that's it.

                                              I had an Equitrac install a few months ago where the customer's IT guy insisted on the WSD ports when he installed on the print server.

                                              Had to change 14 print queues over to IP ports so that Equitrac would work.
                                              I dont think WSD was ever meant to be intelligent.


                                              HEYO~~
                                              Idling colour developers are not healthy developers.

                                                Comment

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