kyocera km-2550, scan to folder

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  • magtech
    Technician
    • Jun 2011
    • 15
    #1

    kyocera km-2550, scan to folder

    Hi,
    One of my customer update his server from 2008 to 2012 and he his not able to scan to folder anymore.
    All the settings are the same and the machine do not recognize the pc.
    Do I need the Scan File Utility ? Because the scan utiity on the kyocera web site only supported until Vista ??
    what can I do on this case ?
    Any help will be appreciate
    Thanks
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22845
      #2
      Re: kyocera km-2550, scan to folder

      By deduction, I'm going to conclude that your customer is scanning to SMB until recently. Up to WinXP the standard port for SMB communication is port 139. Win7 and up, the standard port for SMB communication is port 445. Older Kyoceras did not have the option to select the SMB port. So there are two simple ways to communicate via SMB:
      1) define the port in the IP address, for example: 192.168.1.200:445
      2) Open up port 139 on the recipient PC or server.

      =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • eddie110171
          Service Manager

          100+ Posts
          • May 2012
          • 133
          #3
          Re: kyocera km-2550, scan to folder

          Kyocera has not supported any operating system after windows 7 with scanner file utility. Having said that I can tell you we have used scanner file utility on windows 8, 8.1 and 10. Make sure you use version 4.11

            Comment

            • Santander
              Senior Tech

              Site Contributor
              500+ Posts
              • May 2009
              • 768
              #4
              Re: kyocera km-2550, scan to folder

              From your description of the problem the customer is scanning to a folder on the server. When you shared the folder did you use the Advanced Sharing? There is a difference. When we setup a scan folder on a WinServer by default we always use the advanced sharing. With the heightened security in WinServer 2008/2012 a simple share will not give you access to the folder while advanced sharing will. We also always check the security tab as well to make sure the user account has at least modify rights, we normally set it to full control.

                Comment

                • Leebs14
                  Trusted Tech

                  250+ Posts
                  • Feb 2014
                  • 457
                  #5
                  Re: kyocera km-2550, scan to folder

                  Whilst I am sure all the above advice will work. I had this exact same fault on a Ricoh MPC2550, SMB Scanning worked fine until they upgraded to Windows server 12, then it stopped working. I upgraded the network firmware on the Ricoh, didn't change anything else and it's all back working again.


                  Sent from my iPhone using Tapatalk

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