Dp-670 km2560

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  • lanierboy
    Trusted Tech

    100+ Posts
    • Apr 2008
    • 149
    #1

    Dp-670 km2560

    Hello,

    anyone having problems with the document feeder dp670 on km2560's
    i have 2 that double sheet feed. i have tried new rollers and sep pads plus increasing spring presure all do not solve the issue.
    on one machine we have changed the complete feeder and that one double feeds as well!

    help!
    Tags: double feeding, doublefeeding, dp670, feeders, flipped, j72, km2560, pads, separation roller, shee
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22973
      #2
      Honestly, no. Only one service call to remove a cotton ball (machine is located in the nurses office of an elementary school). =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • Two Medicine
          Technician
          • Sep 2007
          • 20
          #3
          Yes. I've got a DP670 on a 3060 that has double fed since it's delivery some 4 months ago. We've installed new rollers, sep pad. I was out yesterday and tried increasing the feed pad tension. Seemed to be a little better but time is the test. It's an attorney's office and it has about 11K documents through the DP with about 32K prints on it. Hotline said they had nothing on any double feeding issues.

            Comment

            • freccia
              Technician
              • Aug 2008
              • 13
              #4
              Yes, we had problems with these feeders, especially the first few sheets passed through, until they seemed to have settled down. There are still some occasional double feeds though on a few of them. Seems to me like this paper feed system is not as good a design as the three roller FRR system, the one with the separation roller. Anyway give it a few feeds with the df simulation test and see if it settles down, at least it has worked for me.

                Comment

                • 10871087
                  Service Manager

                  1,000+ Posts
                  • Jan 2005
                  • 1143
                  #5
                  I haven't had any problems yet

                    Comment

                    • B0265
                      Senior Tech

                      500+ Posts
                      • Jan 2007
                      • 718
                      #6
                      KM Europe have just released this tech bulletin.

                        Comment

                        • Jimbo1
                          Senior Tech

                          500+ Posts
                          • Mar 2008
                          • 845
                          #7
                          !!!!!!!

                          Hey thanks or that bulletin. We just had one of the dreaded service meetings this morning at which that problem was the main course.

                          My service manager flipped and has ordered those because we have some unhappy customers over that problem.


                          Thank you!!!!!

                          "Some days you get the bear, some days the bear gets you."

                          Cdr. William Riker

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 22973
                              #8
                              Yes thanks! =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                                Comment

                                • 10871087
                                  Service Manager

                                  1,000+ Posts
                                  • Jan 2005
                                  • 1143
                                  #9
                                  Originally posted by B0265
                                  KM Europe have just released this tech bulletin.
                                  Thanks, I will get this info out to the crew.

                                    Comment

                                    • lanierboy
                                      Trusted Tech

                                      100+ Posts
                                      • Apr 2008
                                      • 149
                                      #10
                                      thanks for the info.

                                      kyocera kept telling me no mod availible.

                                      guess they got the message in the end

                                        Comment

                                        • Jimbo1
                                          Senior Tech

                                          500+ Posts
                                          • Mar 2008
                                          • 845
                                          #11
                                          Well it was only out in Europe because our regional out of Dallas knew nothing of it.
                                          "Some days you get the bear, some days the bear gets you."

                                          Cdr. William Riker

                                            Comment

                                            • blackcat4866
                                              Master Of The Obvious

                                              Site Contributor
                                              10,000+ Posts
                                              • Jul 2007
                                              • 22973
                                              #12
                                              What jam codes? J72? J71? =^..^=
                                              If you'd like a serious answer to your request:
                                              1) demonstrate that you've read the manual
                                              2) demonstrate that you made some attempt to fix it.
                                              3) if you're going to ask about jams include the jam code.
                                              4) if you're going to ask about an error code include the error code.
                                              5) You are the person onsite. Only you can make observations.

                                              blackcat: Master Of The Obvious =^..^=

                                                Comment

                                                • Jimbo1
                                                  Senior Tech

                                                  500+ Posts
                                                  • Mar 2008
                                                  • 845
                                                  #13
                                                  It's not jamming it's multifeeding sheets.
                                                  "Some days you get the bear, some days the bear gets you."

                                                  Cdr. William Riker

                                                    Comment

                                                    • B0265
                                                      Senior Tech

                                                      500+ Posts
                                                      • Jan 2007
                                                      • 718
                                                      #14
                                                      I have found one more bulletin from KM Europe.

                                                        Comment

                                                        • Craigdumass
                                                          Technician

                                                          50+ Posts
                                                          • Jun 2009
                                                          • 61
                                                          #15
                                                          Hmmmmmmm maybe I will try this on the 2050,s also

                                                            Comment

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