kyocera KM C 2525

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  • raztech
    Technician

    50+ Posts
    • Dec 2008
    • 88
    #1

    kyocera KM C 2525

    Hello dear

    i couldn't active scan for the copier color laser KYOCERA KM2525..( a red flag appears on the left keyboard) ( i think scan is desactiveted) ..

    how can do it works please..

    many thanks
    Tags: None
    • XaR0uLiS
      Technician
      • Jul 2014
      • 23
      #2
      Re: kyocera KM C 2525

      Originally posted by raztech
      Hello dear

      i couldn't active scan for the copier color laser KYOCERA KM2525..( a red flag appears on the left keyboard) ( i think scan is desactiveted) ..

      how can do it works please..

      many thanks
      Hi,
      if you press the Scanner button what do you see on the display?
      You can check if there is the option Scan Default in the System Menu.
      Check the network cable. You can use the utp from printer to test the scanner.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22936
          #3
          Re: kyocera KM C 2525

          "active scan"?

          Is that SMB, FTP, or scan-to-email? Those are your choices. What is this red flag?

          Do you have two network cables attached? The Voyager series has a separate NS30 scan card, completely unrelated to the print card.
          Maybe you're talking about SMB? Early versions of the NS30 firmware does not allow SMB scanning.
          Maybe you're trying to scan to Gmail? The voyager does not allow for SSL or TLS. Port 25 scanning only.

          We're going to need a little more information. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • raztech
              Technician

              50+ Posts
              • Dec 2008
              • 88
              #4
              Re: kyocera KM C 2525

              thanks for your interset in the subjet.

              let me tell you ...
              that we can't access to scan setup in the main menu (because the red flag on keyboard still exists).

              thanks again

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22936
                  #5
                  Re: kyocera KM C 2525

                  Maybe you can take a photo of this red flag? I might check to see that the scan card is enabled in U512. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • raztech
                      Technician

                      50+ Posts
                      • Dec 2008
                      • 88
                      #6
                      Re: kyocera KM C 2525

                      thank you v.much for your help..

                      i will send a photo as soon..

                      thanks again
                      best regards

                        Comment

                        • robscopyr
                          Technician

                          50+ Posts
                          • Mar 2009
                          • 54
                          #7
                          Re: kyocera KM C 2525

                          sounds like the scanner is not getting a signal from the network cable

                            Comment

                            • copydocinc
                              Trusted Tech

                              Site Contributor
                              250+ Posts
                              • Mar 2015
                              • 263
                              #8
                              Re: kyocera KM C 2525

                              Maybe the network cable isn't even plugged in to the scanner outlet, as blackcat mentioned.
                              Maybe this machine needs a scanner file utility installed on the computer too.

                                Comment

                                • darry1322
                                  Senior Tech

                                  Site Contributor
                                  500+ Posts
                                  • Oct 2010
                                  • 817
                                  #9
                                  Re: kyocera KM C 2525

                                  Could be a dead hard drive. Can you use the document feeder at all?

                                    Comment

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