[Misc] Kyocera 5550ci missing cyan

[djfenti]

We have this machine, 5550ci, that has lost cyan during transport from our office to customer site. We've checked and reseated connections with no help. Any suggestions on what to check?? ALL help will be appreciated. Thank you in advance!
-David

[robscopyr]

Re: Kyocera 5550ci missing cyan

check the spring contacts for the transfer belt-pull the transfer belt and look along the back side of the machine, there are 4 wire contacts that touch the transfer belt. I have seen these get knocked out of place. Sometimes you can pop them back in place without pulling the board that they are attached to, if you can't then you will have to pull out the secondary HVPCB and repair them-not a quick job.

[blackcat4866]

Re: Kyocera 5550ci missing cyan

check the spring contacts for the transfer belt-pull the transfer belt and look along the back side of the machine, there are 4 wire contacts that touch the transfer belt. I have seen these get knocked out of place. Sometimes you can pop them back in place without pulling the board that they are attached to, if you can't then you will have to pull out the secondary HVPCB and repair them-not a quick job.

You can confirm this diagnosis by emergency stopping the machine during a full color image, and examining the drums for a latent developed image, that isn't transferring to the primary transfer belt.

I have never been able to get those springs back in without a 2+ hour disassembly of the backside of the machine. Once you've had to do this once, you will never try to force a primary transfer belt in place ever again. =^..^=