FS-2100 duplex jam

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  • lees
    Technician

    50+ Posts
    • Apr 2011
    • 94
    #1

    [Jamming] FS-2100 duplex jam

    Printer shows duplex jam and it will not clear. Found out that the duplex actuator would not go back in to place completely. Actuator was hitting the sensor on the high voltage board. After modifying the actuator as seen in the photo on the right, printer works fine. Actuator on the left is how it was originally. Have also seen this before where moving the actuator side to side would clear the jam.

    Duplex Actuator.jpg
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22932
      #2
      Re: FS-2100 duplex jam

      Nice work! Thanks for sharing your find. How hard was it to get to? =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

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        • lees
          Technician

          50+ Posts
          • Apr 2011
          • 94
          #3
          Re: FS-2100 duplex jam

          It is not hard to get to. Just remove the two metal frame supports from the bottom of the printer (even though there are screws attaching these from the side of the printer, just remove the screws from the bottom of the printer and pull the metal pieces off without removing the screws from the side and you can remove and reinstall these supports with no problems). Remove the duplex pan (seven screws). Remove the high voltage board (one screw and two connectors) (the wiring harness is very short and difficult to deal with). After this you can get to the actuator. It takes about 15-20 minutes to get to it. The entire job takes about 30 minutes. I just removed the actuator and clipped the corner of it with a pair of wire cutters. Just don't clip very much. It only takes a small amount. If any one needs more help with this, just let me know and I could make a video if needed. Hope this helps others with this problem. It will affect the 2100, 4100, 4200, and 4300 printers and the M3040idn, M3540idn, M3550idn, and M3560idn models.

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