M 6526 cdn

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  • TEC DOG
    Trusted Tech

    100+ Posts
    • Sep 2011
    • 113
    #1

    M 6526 cdn

    Hi

    Company remove old dns server and after that printers got error "restart printer". Old server have still active dns and i try with ldap to off. What i miss? Thanks!
    Tags: None
    • Santander
      Senior Tech

      Site Contributor
      500+ Posts
      • May 2009
      • 768
      #2
      Re: M 6526 cdn

      Originally posted by TEC DOG
      Hi

      Company remove old dns server and after that printers got error "restart printer". Old server have still active dns and i try with ldap to off. What i miss? Thanks!
      First step is where is the new DnS server hosted: Did they change from a local DNS server to a DNS server provided by their ISP? From your description the M6526's printer port was setup to use the printer name as the port and not the IP address which is basically good, except when the ISP, especially cable companies are involved which do not like using the printer name because it will not resolve to a known DNS name on their servers. LDAP should not impact the spooler. I would simply delete the existing printer from the computer and reinstall the print driver.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 23008
          #3
          Re: M 6526 cdn

          So what is the system error? There must be one to get his message. If the enduser is unable to read the panel (and many are) perhaps you'll have to drive over there. If it's not displaying the error currently, print the error log. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • TEC DOG
              Trusted Tech

              100+ Posts
              • Sep 2011
              • 113
              #4
              Re: M 6526 cdn

              Deleting printer did a thing.Thanks a lot.

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