Resetting data in used copier

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  • copiman
    Technician

    500+ Posts
    • Sep 2011
    • 861

    #1

    Resetting data in used copier

    I have just acquired a used 3500i. Low count of 300k. I plan on going through this machine and placing it in the field. I noticed the status page shows Job Separator, Card Authentication (B), and Security Kit (E) installed. There is no Job Separator or Card Reader on this machine. Anyway to reset/remove this?

    Also I'm sure that other information such as address books, fax setting name, etc.. are on the machine as well.

    Is there a way to clear the machine without altering settings that would cause issues with the performance of the machine?
  • tmaged
    Owner/Service Manager

    Site Contributor
    1,000+ Posts
    • Oct 2008
    • 1844

    #2
    Re: Resetting data in used copier

    You don't sound like you're very familiar with Kyocera ? U211 for the Sep Tray. You're not able to disable the card reader. Get a used one off ebay & install it in the back cover. Data sanitization, hdd format and/or system initialization will get rid of addresses & set the machine back to default settings.
    Hope that helps !
    -Tony
    www.dtios.com
    Become a fan on Facebook

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    • copiman
      Technician

      500+ Posts
      • Sep 2011
      • 861

      #3
      Re: Resetting data in used copier

      Originally posted by tmaged
      You don't sound like you're very familiar with Kyocera ? U211 for the Sep Tray. You're not able to disable the card reader. Get a used one off ebay & install it in the back cover. Data sanitization, hdd format and/or system initialization will get rid of addresses & set the machine back to default settings.
      Your right, Im not that familiar with Kyocera. I was trained in Atlanta on Kyoceras a few years ago and then left the copier biz. I'm back now and trying to get familiar with them. Thanks for the U211. I guess I will just go through it and delete stuff. Unless I do a complete PM i don't want to set everything back to default. Thanks again for your help.

      Comment

      • subaro
        Service Manager

        1,000+ Posts
        • Oct 2010
        • 1272

        #4
        Re: Resetting data in used copier

        Originally posted by tmaged
        You don't sound like you're very familiar with Kyocera ? U211 for the Sep Tray. You're not able to disable the card reader. Get a used one off ebay & install it in the back cover. Data sanitization, hdd format and/or system initialization will get rid of addresses & set the machine back to default settings.

        What do you mean by system initialization. Is it u21?. If u21 is executed, what would it affect in terms of system values that will affect print quality ect ?
        THE ONLY THING FOR EVIL TO TRIUMPH IS FOR GOOD MEN TO DO NOTHING..........edmund burke

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        • genesistech
          Technician
          • Jan 2015
          • 21

          #5
          Re: Resetting data in used copier

          U24 will format the hard drive, and U21 will initialize it. Should not cause any damage or altering to the image quality, but get rid of the address book and other user settings.

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          • subaro
            Service Manager

            1,000+ Posts
            • Oct 2010
            • 1272

            #6
            Re: Resetting data in used copier

            Originally posted by genesistech
            U24 will format the hard drive, and U21 will initialize it. Should not cause any damage or altering to the image quality, but get rid of the address book and other user settings.
            Thanks for the response. I would second that, as U21 has fixed issues in the past that other settings would not. put it this way, it is a magic of some sort when all else fails. In a redeployment, i would include the u21 as it does not change the scanner and print margins and registration ect. I usually don't work on this model, only setup them up new out of box, thus wanted to verify. Would the same hold for the colour models, or the usuall cal, reg and halftone run after u21 ?.
            THE ONLY THING FOR EVIL TO TRIUMPH IS FOR GOOD MEN TO DO NOTHING..........edmund burke

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            • genesistech
              Technician
              • Jan 2015
              • 21

              #7
              Re: Resetting data in used copier

              Originally posted by subaro
              Thanks for the response. I would second that, as U21 has fixed issues in the past that other settings would not. put it this way, it is a magic of some sort when all else fails. In a redeployment, i would include the u21 as it does not change the scanner and print margins and registration ect. I usually don't work on this model, only setup them up new out of box, thus wanted to verify. Would the same hold for the colour models, or the usuall cal, reg and halftone run after u21 ?.
              U021 is the same for the color models as well. U021 just initializes all settings such as mode settings, to set the machine settings back to factory default. It also initializes backup RAM in certain cases. When we receive a used machine that we are planning on reselling, we start with U024 and U021. Then we will go through calibrations, registrations and such afterwards, if needed.

              Comment

              • Kyo fan
                Trusted Tech

                250+ Posts
                • Dec 2013
                • 368

                #8
                Re: Resetting data in used copier

                Same goes for color models subaro. U21 doesn't reset those you mentioned. The only thing i don't like about it is that it wipes out the event log. Unless you print it before resetting, you will have no clue what was happening with a used machine.

                @genesistech it doesn't exactly put machine to factory default, since you keep the firmware version with U21. Though executing factory deafult will clear everything.

                Comment

                • genesistech
                  Technician
                  • Jan 2015
                  • 21

                  #9
                  Re: Resetting data in used copier

                  Originally posted by Kyo fan
                  Same goes for color models subaro. U21 doesn't reset those you mentioned. The only thing i don't like about it is that it wipes out the event log. Unless you print it before resetting, you will have no clue what was happening with a used machine.

                  @genesistech it doesn't exactly put machine to factory default, since you keep the firmware version with U21. Though executing factory deafult will clear everything.

                  Good point on the Event Log. And my fault, wasn't trying to say set the machine to factory default, but the machine settings to factory default.

                  Comment

                  • tmaged
                    Owner/Service Manager

                    Site Contributor
                    1,000+ Posts
                    • Oct 2008
                    • 1844

                    #10
                    Re: Resetting data in used copier

                    The older machines had system initialization in the user menu. Running this would change any user settings back to default. I can't find it on the 3500i menu, so they must've done away with it.
                    U021 blows all settings back to default including maint codes. I would assume if you did this one a color machine, a recalibration would be necessary. (464,412, 410, etc.)
                    I've only had to use it a few times to fix really odd problems.
                    Hope that helps !
                    -Tony
                    www.dtios.com
                    Become a fan on Facebook

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                    • subaro
                      Service Manager

                      1,000+ Posts
                      • Oct 2010
                      • 1272

                      #11
                      Re: Resetting data in used copier

                      Originally posted by tmaged
                      The older machines had system initialization in the user menu. Running this would change any user settings back to default. I can't find it on the 3500i menu, so they must've done away with it.
                      U021 blows all settings back to default including maint codes. I would assume if you did this one a color machine, a recalibration would be necessary. (464,412, 410, etc.)
                      I've only had to use it a few times to fix really odd problems.
                      Interesting. so U021 in this model will change u034 settings [ paper trays adjustment ] settings too ?. I know the TA-420i and up it does not change those settings. In the older falcon2 km-3035 u020 and u021 was included and u20 would change every settings to a true factory default. Also the service manual would say which settings would be changed. These newer machines does not include what is changed, and as we do redeployment, we like to erase all previous data and leave nothing to chance for the next customer.
                      THE ONLY THING FOR EVIL TO TRIUMPH IS FOR GOOD MEN TO DO NOTHING..........edmund burke

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                      • tmaged
                        Owner/Service Manager

                        Site Contributor
                        1,000+ Posts
                        • Oct 2008
                        • 1844

                        #12
                        Re: Resetting data in used copier

                        I believe it does, but not guaranteed. I do the data sanitization on all machines we refurbish.
                        Hope that helps !
                        -Tony
                        www.dtios.com
                        Become a fan on Facebook

                        Comment

                        • genesistech
                          Technician
                          • Jan 2015
                          • 21

                          #13
                          Re: Resetting data in used copier

                          Originally posted by subaro
                          Interesting. so U021 in this model will change u034 settings [ paper trays adjustment ] settings too ?. I know the TA-420i and up it does not change those settings. In the older falcon2 km-3035 u020 and u021 was included and u20 would change every settings to a true factory default. Also the service manual would say which settings would be changed. These newer machines does not include what is changed, and as we do redeployment, we like to erase all previous data and leave nothing to chance for the next customer.
                          No it will not change maintenance mode settings. I just tested this by changing the settings in LSU Top Out to max and then initialized it. All the settings stayed the same in U034.

                          Edit : Unless U034 is considered pertinent to the machine, cause U021 does not change those settings.

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                          • subaro
                            Service Manager

                            1,000+ Posts
                            • Oct 2010
                            • 1272

                            #14
                            Re: Resetting data in used copier

                            Originally posted by genesistech
                            No it will not change maintenance mode settings. I just tested this by changing the settings in LSU Top Out to max and then initialized it. All the settings stayed the same in U034.

                            Edit : Unless U034 is considered pertinent to the machine, cause U021 does not change those settings.

                            Well, that settles it. The reason i asked about U034, is if it changes those settings ,then you would have to go through do all the adjustments again, which is not difficult after you done it a couple of times. When you don't do it often, then you tend to forget the procedures and it becomes frustrating. especially the scanner adjustments which requires the charts. good stuff to know.
                            THE ONLY THING FOR EVIL TO TRIUMPH IS FOR GOOD MEN TO DO NOTHING..........edmund burke

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