TaskAlfa 300i

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  • Reed
    Senior Tech

    Site Contributor
    250+ Posts
    • Feb 2011
    • 259
    #1

    TaskAlfa 300i

    I keep going out on a 300i. The machine has an intermittent printing problem. The machine stops printing and the "receive" light will blink as if it is receiving information to print . However,the memory light will not blink to show it has received a job and the job will not show up in the print queue at the printer. I can turn the machine off and back on and the jobs will begin to print. I have performed a system initialization (simulation 21) updated the firmware, installed a new memory board, cleaned and reseated the Dimms, cleared the fax dimm memory ( just to make sure that wasn't causing an issue). Ohh and I seem to be having a similar problem with a 420i. Has anyone else seen or had this problem?

    thanks in advance
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22999
      #2
      Re: TaskAlfa 300i

      Have you looked at the print driver(s)? For example:

      What emulation are you using (at each workstation)?
      What print driver are you using (preferably the Kyocera KX driver, not universal)?
      What port are you using (WSD port is notoriously unreliable, hostname is only as good as the DNS, preferred IP)?
      Are you using job accounting? If yes, is the job account programmed or manually entered each time?
      Have you connected your laptop at the printer's network connection, then pinged back to the main server?

      There are many things that can cause communication issues that are not the fault of the MFP. Why do you assume that the MFP is at fault? =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • Santander
          Senior Tech

          Site Contributor
          500+ Posts
          • May 2009
          • 768
          #3
          Re: TaskAlfa 300i

          I agree with Blackcat, it may not be the machine at all! Have you investigated what is being printed? We had a customer a few months ago with almost the identical problem. After examining the print job log we discovered that it was a print job from the same website. It was a malformed page that just could not be printed and hung up the entire print queue. If it is an internal document have you tried reformatting the HDD using sim 024 with the front cover open, there was a TB a few years ago that stated the only complete format of the HDD is accomplished with the front door/cover open. Remember to backup the machine data with sim 917 as you will need it after a reformat. You should also make sure you have Auto Error Clear turned on in the systems menu, it is off by default, when a print job hangs this setting will clear the job from the print queue after a time period that you set allowing the other print jobs to process normally.

            Comment

            • Kyo fan
              Trusted Tech

              250+ Posts
              • Dec 2013
              • 368
              #4
              Re: TaskAlfa 300i

              That leaves you with driver or customer's network issue. Work with their IT and good luck.

                Comment

                • qbert69
                  Service Manager

                  1,000+ Posts
                  • Mar 2013
                  • 1152
                  #5
                  Re: TaskAlfa 300i

                  on a windoze machine open terminal and type in:

                  ping -t "ipaddress" = ip address minus quotes.

                  it will do a continuous ping and if there's any drops you will see them! It could possibly be an issue such as link flapping (google it!) or even another device that someone put on the network and DHCP assigned it an IP that you put in statically on your machine!--this would be either bad or lack of DNS managment--I've seen it occur before!

                  my guess is a WSD port, wrong print driver, or bad web page! Web designers don't give a shyte about printing compatibility of the pages they design!

                  REACH FOR THE STARS!!!
                  Konica Minolta Planetariums!
                  https://www.konicaminolta.com/planet...gma/index.html

                    Comment

                    • habik
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Apr 2010
                      • 2013
                      #6
                      Re: TaskAlfa 300i

                      I had very interesting fault, where I could not get rid off a fax job this morning on TA3501i. Machine is also on Papercut. Was just asking for A4 paper although A4 paper was loaded in tray 1 and when a print or copy job was sent to it it just took A4 as normal.
                      Flashed firmware (due to some fixes with HyPass apps)as I thought Papercut is the culprit, removed fax board, rebooted, could not even access service mode. That bad it was. Machine holding to the job as if it was a key to WMD. Could not even delete the fax RX file in the queue. Managed to get to admin mode and and played settings until I got to Tray settings and found that Tray 1 was set to A4 Plain. (which the machine was asking for anyway) So I changed it to Auto (Metric) and Voila! Machine spitted the fax job out. The most unusual thing I ever seen.

                      So try to put all trays inclusive Bypass on Auto (mm) or (Inch) and the same on print drivers. It may fix it. Hope this helps.
                      Last edited by habik; 06-10-2016, 12:44 AM. Reason: Gotta hate auto-correct!
                      .OK Google! ... will I need Berrocca this morning?
                      Firmwares HERE

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22999
                          #7
                          Re: TaskAlfa 300i

                          Originally posted by habik
                          I had very interesting fault, where I could not get rid off a fax job this morning on TA3501i. Machine is also on Papercut. Was just asking for A4 paper although A4 paper was loaded in tray 1 and when a print or copy job was sent to it it just took A4 as normal.
                          Flashed firmware (due to some fixes with HyPass apps)as I thought Papercut is the culprit, removed fax board, rebooted, could not even access service mode. That bad it was. Machine holding to the job as if it was a key to WMD. Could not even delete the fax RX file in the queue. Managed to get to admin mode and and played settings until I got to Tray settings and found that Tray 1 was set to A4 Plain. (which the machine was asking for anyway) So I changed it to Auto (Metric) and Voila! Machine spitted the fax job out. The most unusual thing I ever seen.

                          So try to put all trays inclusive Bypass on Auto (mm) or (Inch) and the same on print drivers. It may fix it. Hope this helps.
                          I've come across this myself. It causes real problems with the fax functionality if you change from Auto paper size to a hard set specific size. Theoretically it should work, but it doesn't. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • habik
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Apr 2010
                              • 2013
                              #8
                              Re: TaskAlfa 300i

                              Originally posted by blackcat4866
                              I've come across this myself. It causes real problems with the fax functionality if you change from Auto paper size to a hard set specific size. Theoretically it should work, but it doesn't. =^..^=
                              Think it might be due to the size table of the original document. Programmed to choose from Auto range to convert to what ever sits in default tray for fax function.


                              Sent from my iDon't believe in marketing device using Tapatalk
                              .OK Google! ... will I need Berrocca this morning?
                              Firmwares HERE

                                Comment

                                • Reed
                                  Senior Tech

                                  Site Contributor
                                  250+ Posts
                                  • Feb 2011
                                  • 259
                                  #9
                                  Re: TaskAlfa 300i

                                  well I got one of the Kyocera's figured out. As I stated in my original post I also had a Kyocera 420i in the field that would print very slow and hang up. Went out today and noticed one person seemed to cause the problem when she used her lap top for whatever reason Acrobat reader had trouble opening a document so Windows 10 took over and made itself the default app to open every PDF. When the person tried to print a PDF the Windows Edge Reader took over causing a delay time for the document to even start printing and then once the document started printing it printed a page then it would pause for a second and print the next. Also very frequently the machine would not recognize the document and then kick out the CF248 code. Once I changed the default PDF app to open with Adobe reader. The documents started printing out normally with no delays. Damn windows 10!!

                                    Comment

                                    • copyaction
                                      Senior Tech

                                      Site Contributor
                                      500+ Posts
                                      • Oct 2007
                                      • 985
                                      #10
                                      Re: TaskAlfa 300i

                                      any chance something else on the network has the same IP address?

                                        Comment

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