Scan error

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  • scobo65
    Technician
    • May 2012
    • 13
    #1

    Scan error

    Hi All, customer has FS-1135 on one computer, USB connected. Not on a network. They upgraded to windows 10 3 months ago and it has been working just fine.l
    Then one day last week it will not scan. Says can not connect to machine. Printing from PC is ok, just wont scan to PC. Is it possible a windows update is blocking? I checked firewall and its being controlled by McAffe. Is this a problem? At a loss here. Never had any problems like this. Tried uninstalling and re installing, same problem. Thanks for any suggestions.
    Scott
    Tags: None
    • tmaged
      Owner/Service Manager

      Site Contributor
      1,000+ Posts
      • Oct 2008
      • 1858
      #2
      Re: Scan error

      That's the problem with USB, not really much to troubleshoot. Are you using TWAIN, WIA or WSD ? I'd try one of the other protocols to see if you can get them to work.
      Hope that helps !
      -Tony
      www.dtios.com
      Become a fan on Facebook

        Comment

        • Assaf
          Technician

          50+ Posts
          • Jun 2009
          • 59
          #3
          Re: Scan error

          Update the wsd driver or twain driver. It seems the old verison is not compitable. You can find it here. Object moved

            Comment

            • JR2ALTA
              Service Manager

              Site Contributor
              1,000+ Posts
              • Feb 2010
              • 2028
              #4
              Re: Scan error

              Hey, you got scan via USB to work at all. You're way ahead of me.

                Comment

                • daveh12
                  Trusted Tech

                  100+ Posts
                  • Jul 2012
                  • 157
                  #5
                  Re: Scan error

                  Originally posted by JR2ALTA
                  Hey, you got scan via USB to work at all. You're way ahead of me.
                  Couldn't agree more.


                  Sent from my iPhone using Tapatalk

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