kyocera 4550ci paper sticking to ih

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  • Intone
    Technician

    Site Contributor
    50+ Posts
    • Apr 2015
    • 68
    #1

    kyocera 4550ci paper sticking to ih

    over time when customer is printing full color photos, paper fuses to the ih unit and is near impossible to get off. will be going on third time replacing ih unit. has anyone had this problem or know of any corrective measures? cant seem to find anything in the bulletins. thanks in advance
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22999
      #2
      Re: kyocera 4550ci paper sticking to ih

      I think that I would start by increasing lead edge void to 4.5 to 5.5mm. It sounds like a lot, but as you know, full coverage photos like to follow the heat belt. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • Intone
          Technician

          Site Contributor
          50+ Posts
          • Apr 2015
          • 68
          #3
          Re: kyocera 4550ci paper sticking to ih

          Originally posted by blackcat4866
          I think that I would start by increasing lead edge void to 4.5 to 5.5mm. It sounds like a lot, but as you know, full coverage photos like to follow the heat belt. =^..^=
          Thanks for the tip ...makes sense ...will give it a try ...customers also has a 4551ci and a 3550ci and they never had it happen on those units but I believe they may not be doing as much volume on those units either ... will let you know what we find out ... thanks for your time and help ...

          Maurice

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            • vedder
              Trusted Tech

              100+ Posts
              • Jan 2009
              • 131
              #4
              Re: kyocera 4550ci paper sticking to ih

              We have had a lot of these issues, only when the customer is printing 100% colour coverage, we have tried what blackcat suggested, we also rotated the paper to a4r so there was potentially less of a curl on the paper, messed around with the fuser temp, the only way we got to some solution was by asking/telling/begging the customer to use a better quality paper for high coverage prints, 100gsm seemed to work fine, they wearn`t over the moon about it as it would cost them more money, but it proved the point when it worked.

                Comment

                • Intone
                  Technician

                  Site Contributor
                  50+ Posts
                  • Apr 2015
                  • 68
                  #5
                  Re: kyocera 4550ci paper sticking to ih

                  Originally posted by vedder
                  We have had a lot of these issues, only when the customer is printing 100% colour coverage, we have tried what blackcat suggested, we also rotated the paper to a4r so there was potentially less of a curl on the paper, messed around with the fuser temp, the only way we got to some solution was by asking/telling/begging the customer to use a better quality paper for high coverage prints, 100gsm seemed to work fine, they wearn`t over the moon about it as it would cost them more money, but it proved the point when it worked.


                  Thanks for your input ...we were toying with that idea of better & thicker quality paper so we are pleased to hear you had good results ... again thank you for your time ... Now to get a couple cases to the client to try out ...

                  Maurice

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                    • Where is my screwdriver
                      Technician
                      • Nov 2016
                      • 16
                      #6
                      Re: kyocera 4550ci paper sticking to ih

                      A little fix is to go into sim 464 and select target value. Drop the numbers under each thickness by between 20 and 40. This will put slightly less toner on the page and the customer will not notice.

                        Comment

                        • Intone
                          Technician

                          Site Contributor
                          50+ Posts
                          • Apr 2015
                          • 68
                          #7
                          Re: kyocera 4550ci paper sticking to ih

                          We will give that a try as well ...open to all suggestions ...client today wasn't thrilled with us suggesting a better more expensive paper ... go figure a large law firm and all the partners drive expensive cars and live in massive houses (we seen them ...we service there home machines as well) are cheap skates on supplies ...priorities !!!

                          thanks for your time and suggestion ....will let you know how it turns out ...

                          Maurice

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