task alfa 3051ci fax prints only from the bypass

[n25an]

I went to a customer's site.. they were unable to print or scan due to a mess of faxes stuck on the machine...
after trial and error I got the faxes to print on the bypass... by making it default in the settings...
I found that if faxes were coming in then the fax machine would shoot an error message... if bypass was not default...
this occurred if tray 1 and 2 were full...
tray 1 and two had long edge letter in one and short edge letter in the other
tray 1 and two had the long and short edge switched...
the machine was reset
the fax board was reset
I am headed back tomorrow
to do the following... with a senior tech...

step 1. check country code...
step 2. verify that the machine is not set in service mode to force printing to bypass
step 3. clear all fax settings with both fax reset codes
step 4. perform a 906
step 5. perform a 163
step 6. verify that system menu fax settings is not overriding anything
step 7. check the copier web access page to verify that all settings are ok
step 8. install firmware
step 9. backup settings and reformat hard drive restore hard drive and restore settings

hopefully after that I can swap out the fax board...

I am checking with my benevolent betters to see if there is anything that I am missing...

I am also wondering if anyone faced a similar issue on any kyocera and what was there solutions...

with kyocera... problems and solutions tend to repeat themselves...

thanks again...

[blackcat4866]

Re: task alfa 3051ci fax prints only from the bypass

Make sure that the paper trays are set to Auto size detection. Trays that the size is hard set will not print faxes. You may also discover that one or more of your paper trays is auto detecting the wrong paper size. It is a common failure for the enduser to break the rearmost paper guide where it hooks into the paper tray base. The left end of the guide can rise up and cause the size detection lever to read incorrectly. I think I have a picture ... not the picture I was hoping for. This is the temporary fix to stabilize the paper size detection while you're ordering the rear paper guide:

AlphardII tray paper size1.jpg

=^..^=

[bsm2]

Re: task alfa 3051ci fax prints only from the bypass

Make sure auto reduction is ON for faxes usually off as default , also you should be able to select what tray faxes print from.

[tech28]

Re: task alfa 3051ci fax prints only from the bypass

Have a 3500 with same issue. Glad to see it could be cassette, because I have tried all sorts of different settings to no avail. Will have to try different cassettes. Have one at the shop and compared the settings, all the same, still no fax without paper in bypass tray. Cassette's!!!

[bsm2]

Re: task alfa 3051ci fax prints only from the bypass

https://www.kyoceradocumentsolutions.eu/index/service/Technical_Support/faq/faq_details.L3ByaW50ZXJfbXVsdGlmdW5jdGlvbmFscy9mYXEvc3RhbmRhcmRfcGFwZXJfdHJheQ~~.html

[tech28]

Re: task alfa 3051ci fax prints only from the bypass

Thank's bsm2!!

[n25an]

Re: task alfa 3051ci fax prints only from the bypass

I didn't get a chance to go back but another tech fixed it and it was the auto size detection... once he fixed that... it ran like a dream...

Make sure that the paper trays are set to Auto size detection. Trays that the size is hard set will not print faxes. You may also discover that one or more of your paper trays is auto detecting the wrong paper size. It is a common failure for the enduser to break the rearmost paper guide where it hooks into the paper tray base. The left end of the guide can rise up and cause the size detection lever to read incorrectly. I think I have a picture ... not the picture I was hoping for. This is the temporary fix to stabilize the paper size detection while you're ordering the rear paper guide:

[ATTACH=CONFIG]36701[/ATTACH]

=^..^=