M3540IDN FIRMWARE AND PAPERcut PROBLEM

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  • n25an
    Service Manager

    Site Contributor
    1,000+ Posts
    • Jul 2008
    • 1030
    #1

    M3540IDN FIRMWARE AND PAPERcut PROBLEM

    Is there any gotchas that I need to be aware of when installing firmware on a machine with papercut embedded...
    My fear is that I install the firmware and demolish the machine...
    I am installing firmware because this machine will not hold any addresses in the addressbook after its rebooted...
    I am going to check with kyocera to see what firmware to use...

    there are other issues with the machine and papercut...
    1. it prints to separation pages but I believe that is an issue with the separation page needing to be edited... its a windows 8 windows server issue...
    2. some time papercut authentication does not recognize the login right away... I believe the firmware should fix that but if it does not then its something papercut is working on...

    any help you can send will be much appreciated...
    Sad To Say I Don't Have a Life
    I do this stuff on the weekends too
    Tags: firmware, m3540idn, papercut
    • wragsdale
      Trusted Tech

      100+ Posts
      • Jul 2014
      • 188
      #2
      Re: M3540IDN FIRMWARE AND PAPERcut PROBLEM

      Originally posted by n25an
      this machine will not hold any addresses in the addressbook after its rebooted...
      I ran into this on an M3540 without PaperCut. I realized that the non-optional fax PWB had been removed by a previous tech to solve a fax related C code (lazy). Once I had a replacement, I had to flash firmware and run U021 and the address book returned to normal function.

      Sorry, I can't be of much help regarding PaperCut.

        Comment

        • tmaged
          Owner/Service Manager

          Site Contributor
          1,000+ Posts
          • Oct 2008
          • 1868
          #3
          Re: M3540IDN FIRMWARE AND PAPERcut PROBLEM

          I've never had a problem with it on other models.
          Hope that helps !
          -Tony
          www.dtios.com
          Become a fan on Facebook

            Comment

            • Ctl-Alt-Del
              Trusted Tech

              Site Contributor
              250+ Posts
              • Jul 2006
              • 430
              #4
              Re: M3540IDN FIRMWARE AND PAPERcut PROBLEM

              We have a few accounts that use Kyocera MFP's with PaperCut and I've never heard of any problems caused by firmware upgrades and we're pretty consistent about keeping firmware updated.

                Comment

                • n25an
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Jul 2008
                  • 1030
                  #5
                  Re: M3540IDN FIRMWARE AND PAPERcut PROBLEM

                  you just answered your own question...

                  Originally posted by Ctl-Alt-Del
                  We have a few accounts that use Kyocera MFP's with PaperCut and I've never heard of any problems caused by firmware upgrades and we're pretty consistent about keeping firmware updated.
                  Sad To Say I Don't Have a Life
                  I do this stuff on the weekends too

                    Comment

                    • n25an
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Jul 2008
                      • 1030
                      #6
                      Re: M3540IDN FIRMWARE AND PAPERcut PROBLEM

                      installing the latest firmware on the machine... it did not crash papercut...

                      then we edited the separator page file..
                      http://www.copytechnet.com/forums/co...tml?highlight=
                      Sad To Say I Don't Have a Life
                      I do this stuff on the weekends too

                        Comment

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