ta 6501i jamming

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  • n25an
    Service Manager

    Site Contributor
    1,000+ Posts
    • Jul 2008
    • 1030
    #1

    ta 6501i jamming

    I got a 6501i... customer complained its jammming...
    I went in found rollers from tray 1 and 2 and high capacity tray worn down...
    replaced them... got one jam... took all the paperfeed sections out and reseated... ran like a champ...
    Customer called back... machine is jamming... cam back ran 400 pages on each tray... nothing... tray 1, tray 2 and high capacity...

    jam codes are 511, 512, 533

    message for codes multiple sheets fed in tray 1, 2, 3

    error means feed sensor does not turn off during paper feed...

    I have done rollers... firmware... and visual inspection... nothing blocking the path...

    I am thinking its the paperfeed clutches or a solenoid if there is one there...

    checking if I am barking up the wrong tree or if there is another direction that I need to think of...
    Last edited by n25an; 06-26-2017, 12:43 AM.
    Sad To Say I Don't Have a Life
    I do this stuff on the weekends too
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 23008
      #2
      Re: ta 6501i jamming

      Clutches. They will all look about the same: spilling rust dust everywhere
      (8) 302KV44041

      4 for lower desks #3/4
      4 for trays #1/2
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • n25an
          Service Manager

          Site Contributor
          1,000+ Posts
          • Jul 2008
          • 1030
          #3
          Re: ta 6501i jamming

          sounds like you are talking about the clutches in the paper drive units
          parts drive unit paperdeck 303NF94040
          parts feed drive unit h 302N493030
          also would you mess with the one way clutches on the paperfeed rollers,,,???

          Originally posted by blackcat4866
          Clutches. They will all look about the same: spilling rust dust everywhere
          (8) 302KV44041

          4 for lower desks #3/4
          4 for trays #1/2
          Sad To Say I Don't Have a Life
          I do this stuff on the weekends too

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 23008
              #4
              Re: ta 6501i jamming

              Originally posted by n25an
              sounds like you are talking about the clutches in the paper drive units
              parts drive unit paperdeck 303NF94040
              parts feed drive unit h 302N493030 ...
              Yes.

              Originally posted by n25an
              ... also would you mess with the one way clutches on the paper feed rollers,,,???
              Probably not. I can't say that I've seen one of those Kyocera one-ways fail.
              Only if the clutches didn't do it.
              =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • n25an
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Jul 2008
                  • 1030
                  #5
                  Re: ta 6501i jamming

                  thanks so much... just one more question... if I can beg your indulgence... in the service manual where it says you will see the stain when it fails what does that mean... is that referring to rust...???

                  Originally posted by blackcat4866
                  Yes.



                  Probably not. I can't say that I've seen one of those Kyocera one-ways fail.
                  Only if the clutches didn't do it.
                  =^..^=
                  Sad To Say I Don't Have a Life
                  I do this stuff on the weekends too

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 23008
                      #6
                      Re: ta 6501i jamming

                      I haven't seen that particular notation, but yes that's plausible. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • n25an
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Jul 2008
                          • 1030
                          #7
                          Re: ta 6501i jamming

                          I updated the firmware again... and ordered the parts... hopefully that will fix it... thanks again...
                          Sad To Say I Don't Have a Life
                          I do this stuff on the weekends too

                            Comment

                            • n25an
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Jul 2008
                              • 1030
                              #8
                              Re: ta 6501i jamming

                              there are 9 clutches... 8 in the gearboxes... and 1 outside... that was fun... not...
                              Sad To Say I Don't Have a Life
                              I do this stuff on the weekends too

                                Comment

                                • Scottb
                                  Trusted Tech

                                  Site Contributor
                                  250+ Posts
                                  • Apr 2013
                                  • 306
                                  #9
                                  Re: ta 6501i jamming

                                  Originally posted by n25an
                                  there are 9 clutches... 8 in the gearboxes... and 1 outside... that was fun... not...

                                  It gets better after doing 10 or 15

                                    Comment

                                    • Kidaver
                                      Ghoulscout

                                      500+ Posts
                                      • Apr 2011
                                      • 912
                                      #10
                                      Re: ta 6501i jamming

                                      There is a black cover guide you have to remove on the paper feed units when replacing the feed rollers....lazy techs will not screw these back in or even put them back in and you will get jams and skewing all day long
                                      "In a cruel and evil world, being cynical can allow you to get some entertainment out of it."

                                        Comment

                                        • n25an
                                          Service Manager

                                          Site Contributor
                                          1,000+ Posts
                                          • Jul 2008
                                          • 1030
                                          #11
                                          Re: ta 6501i jamming

                                          looks like it worked... thanks...

                                          Originally posted by blackcat4866
                                          Clutches. They will all look about the same: spilling rust dust everywhere
                                          (8) 302KV44041

                                          4 for lower desks #3/4
                                          4 for trays #1/2
                                          Sad To Say I Don't Have a Life
                                          I do this stuff on the weekends too

                                            Comment

                                            • blackcat4866
                                              Master Of The Obvious

                                              Site Contributor
                                              10,000+ Posts
                                              • Jul 2007
                                              • 23008
                                              #12
                                              Re: ta 6501i jamming

                                              Cool! =^..^=
                                              If you'd like a serious answer to your request:
                                              1) demonstrate that you've read the manual
                                              2) demonstrate that you made some attempt to fix it.
                                              3) if you're going to ask about jams include the jam code.
                                              4) if you're going to ask about an error code include the error code.
                                              5) You are the person onsite. Only you can make observations.

                                              blackcat: Master Of The Obvious =^..^=

                                                Comment

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