Kyocera m2040dn - Wrong ID with private printing

[shinjidf]

After deploying this printer, a few users have wrong ID when printing using "private printing". We tried many passwords, reinstalling, cleaning the server spool. Enabling the "prompt for access code" option does not work too.
Most users use Windows 10, I'll try to see the Windows updates installed on the problematic computers.

[ss12]

Re: Kyocera m2040dn - Wrong ID with private printing

In the print properties,set it to print directly.Ive had this issue many times and this was the fix given by Kyocera

[Santander]

Re: Kyocera m2040dn - Wrong ID with private printing

Do you have the RAM disk turned on? Without it private print will not work.

[blackcat4866]

Re: Kyocera m2040dn - Wrong ID with private printing

Now you are aware that machine authentication and private printing are separate unrelated features? Machine authentication only grants access to the machine, from the panel or the print driver. Private printing stores the print job in a box for retrieval with a password, not the same password unless you specifically set it up that way.

So if both of these features are enabled you'll need a username and password to send a print job to the Private Print box. Once at the machine you'll need to log onto the machine then a different separate password to retrieve that private print job.

It can get very confusing when you choose to layer on multiple levels of security. In some of these cases the endusers just give up using such devices. I becomes too hard, too confusing. =^..^=

[shinjidf]

Re: Kyocera m2040dn - Wrong ID with private printing

Do you have the RAM disk turned on? Without it private print will not work.

Yes, it is on. Many users are using private printing, only a few of then are having the problem.

[shinjidf]

Re: Kyocera m2040dn - Wrong ID with private printing

Now you are aware that machine authentication and private printing are separate unrelated features?

Yes, I do understand both features. We are using only private printing, and for most users it is working.

[shinjidf]

Re: Kyocera m2040dn - Wrong ID with private printing

In the print properties,set it to print directly.Ive had this issue many times and this was the fix given by Kyocera

Many thanks ss12, worked like a charm! But by bypassing the print server our Papercut software does not log the prints. And our version does not support direct printing.

[bsm2]

Re: Kyocera m2040dn - Wrong ID with private printing

Try have the ones with a problem print to a user box
not that it fix the problem but a work around
what emulation are you using on the print driver pcl xl , pcl5e or kdpl?
Pcl xl Kyocera usually sucks try the pcl5e its hp

[shinjidf]

Re: Kyocera m2040dn - Wrong ID with private printing

Try have the ones with a problem print to a user box
not that it fix the problem but a work around

For now I configured print spooler back to all users, and the problematic ones are using direct printing without print logging on Papercut. Could you explain what "user box" means?

what emulation are you using on the print driver pcl xl , pcl5e or kdpl?

I was using PCL XL. Changed that to PCL 5e. I'm using RAW print processor, is that ok? I'll check later if the problem persists.

[shinjidf]

Re: Kyocera m2040dn - Wrong ID with private printing

Finally solved the problem: Printer properties > Advanced
Activate "Spool print documents so program finishes printing faster"
Disable "Enable advanced printing features"