"The job separator tray is full." message

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  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22927
    #1

    "The job separator tray is full." message

    I think I know what happened, just looking for confirmation;

    Firstly it's a KM-4052ci with bridge and DF-7120 finisher. The enduser recently installed a new driver and, not unusual, did not designate which accessories were installed. Since the driver was unaware of a finisher, all the print outputs go to the upper engine tray. Up until now all copy, fax and report outputs went to the finisher.

    So I start testing sensors in U031 and I discover that the flags for the upper exit and the job separator full sensor are ... well not there, along with all the paraphernalia that go with them. Only the photointerrupters themselves are still there, lonely, no flags to keep them company.

    I suspect that on some other model it was necessary for the setup guy to remove to remove a sensor flag, so he did it here too. I checked the setup procedure and there is no mention of removing sensor flags, so I assume they're still supposed to be there.

    I don't see any setups, so I don't really know what's involved. Does that sound plausible? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=
    Tags: None
    • Tonerkiller
      Senior Tech

      500+ Posts
      • Oct 2012
      • 665
      #2
      Re: "The job separator tray is full." message

      Did someone put in the new style exit unit? If so check the connector for the exit unit. We had a couple that came back a couple days later for a jam or jamming. The tech just had replug in the connector for the exit unit properly.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22927
          #3
          Re: "The job separator tray is full." message

          No, this is the first service this machine has seen, ~6 months. I just can't imagine where those damn sensor flags went. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • Santander
              Senior Tech

              Site Contributor
              500+ Posts
              • May 2009
              • 768
              #4
              Re: "The job separator tray is full." message

              Originally posted by blackcat4866
              No, this is the first service this machine has seen, ~6 months. I just can't imagine where those damn sensor flags went. =^..^=
              Reminds me of a call I had a couple of weeks ago on an old 6030, the jam code was for the paper conveying section on on the right side of the unit. Opened the door and found one sensor with no flag [an integral part of the sensor] and one sensor and flag completely gone!! Quizzically, how do you rip out two sensors when if you open the door the jammed paper falls out of the unit??

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22927
                  #5
                  Re: "The job separator tray is full." message

                  Originally posted by Santander
                  Reminds me of a call I had a couple of weeks ago on an old 6030, the jam code was for the paper conveying section on on the right side of the unit. Opened the door and found one sensor with no flag [an integral part of the sensor] and one sensor and flag completely gone!! Quizzically, how do you rip out two sensors when if you open the door the jammed paper falls out of the unit??
                  That was surprisingly common. Kyocera came out with a modification to screw down the vertical path sensors so they weren't left dangling from the wires. The problem was the the customer felt the need to smash the sensors that were screwed down. After modifying two machines, I went back and re-installed the sensors that pop out and dangle from the wires. You can put those back in, essentially undamaged. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • dt5405
                      Junior Member
                      • Jun 2015
                      • 4
                      #6
                      Re: "The job separator tray is full." message

                      I know this is an old thread but wanted to add i've seen this caused by a user trying to send a duplex job to a cassette set to legal/cardstock.

                        Comment

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